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Customer Service Sales

Location:
San Antonio, Texas, 78248, United States
Posted:
May 26, 2010

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Kelly B. Crellin

* ****** ******

SAN ANTONIO, TEXAS 78248

CELL: (210) ***-****

EMAIL:

abmrc1@r.postjobfree.com

FINANCIAL SALES LEADER

WITH BROAD-BASED, PROGRESSIVE EXPERTISE DEVELOPED IN FORTUNE 500 SAVINGS

AND LOAN, AND PETROLEUM ORGANIZATIONS. DEMONSTRATED SUCCESS INCREASING

PRODUCTIVITY OF LOAN ASSET REVIEW AND MANAGEMENT, REGIONAL MANAGEMENT OF

ORIGINATION AND SAVINGS, CUSTOMER SERVICE AND SALES. TRACK RECORD OF

INCREASING PRODUCTIVITY IN OIL & GAS PRODUCT SALES/MARKETING AND FIELD

SERVICE. EFFECTIVE ANALYSIS DRIVEN DEVELOPMENT, IMPLEMENTATION AND

IMPROVEMENT OF PROCESSES THAT INCREASE PROFITS. RECOGNIZED FOR LEADERSHIP

EXEMPLIFIED BY OUTSTANDING EFFICIENCY AND RESULTS OBTAINED THROUGH

SELECTION, TRAINING AND MENTORING OF STAFF.

Business Start-up Process Design & Improvement Government Compliance

Team Leadership Asset Review and Management Research & Development

Sales Management Training & Mentoring Recruiting

Professional Experience

WORLD SAVINGS BANK/WACHOVIA, SAN ANTONIO, TEXAS 1986-2009

Senior Vice President, Major Loan Asset Review (1995- 2009)

Led the establishment of a new department. Conducted research of

competitor activity. Created and implemented a system of procedures,

guidelines and tracking methods for use by a team of field inspectors

working throughout the state of California. Recruited and trained all

inspectors.

o Established industry innovating department after being selected and

challenged by the COO to turn-around nationwide loan portfolio

monitoring. Succeeded in designing and developing the corporation's

stance on consistent asset review and administration ensuring the safety

and reliability of a $6 Billion portfolio. Program was fully functional

within one year - January 1996.

o Acted as liaison with OTS (Office of Thrift Supervision), ensuring

regulatory compliance by significantly refining processes and scoring

100% compliance over 13 years while establishing national model/standard

within the industry.

o Oversaw all review and compliance functions for 7500 - 8000 properties,

achieving total delinquency/failure rate of under .04%

o Oversaw all aspects of single-family foreclosed property liquidation in

South Texas. Achieved stabilization, clean-up and marketing of these

distressed properties. Successful in the sale and closure of all

properties within 45 days of receipt, in most cases at 90% or more of

appraised value, while generating sales of new funding for buyer

o Promoted to SVP; 2000 based on consistent record of outstanding

performance.

Regional Vice President - Midwest Division (1991- 1995)

Selected as first individual within organizational history to step into

dual role of both deposit and loan side of branch management. Directed a

savings staff of 50 individuals in ten branches within the state of Kansas,

including ten branch managers and one district support manager.

Administered a $900 Million deposit base. Managed loan origination

department comprised of nine loan representatives and support staff of ten.

o Originated $60 Million annually in new loans.

o Increased Savings Deposit base by 30% in two years by researching

market/customer needs and leading Branch Managers in customer based cross

sales.

o Recipient of World Savings Chairman's Award, 1992 (inaugural year), in

recognition for outstanding Community Service.

Region Manager, Loan Origination - East Coast (1986 - 1991)

Recruited to organization by the Chief Operating Officer to learn full

scope of loan origination aspect of Financial Services, progressing from

Loan Representative to District then Regional Management.

o Achieved an all-time record for fundings generated during a one-month

period of time - $34 Million, September 1988

o Named Assistant Vice President in October 1989, headed loan origination

activities in five states

o Five-time Presidents Club Award - Annual achievement recognition of top

5% results based on loans funded

o Led top-producing team - 10 of 11 earning Presidents Club Award in 1988

Gilbarco, A Division of Exxon, Irvine, CALIFORNIA 1985-1986

District Sales Manager

Directed the marketing of electronic petroleum equipment to all major oil

companies and distributors in the Western U.S.

o Significantly enhanced market share through development of additional

sources of business by establishing credibility with engineers (Circle K,

ARCO, Shell Oil, Southland Corporation), ensuring Gilbarco specs were

utilized, and leveraging relationship / customer focused approach.

Marley Pump Company, Irvine, CALIFORNIA 1982-1985

District Sales Manager, Petroleum Equipment Division

Provided support to a network of distributors and sold direct to major

West Coast oil companies, achieving recognition as top Revenue-Producing

District in the company. Worked with corporate engineers to achieve

product specifications. Followed with field placement, training,

customer service/warranty and factory support.

o Three-time President's Club Award Winner for top production Nationwide

Education

BUSINESS ADMINISTRATION, UNIVERSITY OF UTAH, SALT LAKE CITY, UT

World Savings Management Training - Leveraging Human Assets, 1994 - GRID

(Leadership Development for Managers, 1987

Membership and Affiliations

BOARD OF DIRECTORS, HABITAT FOR HUMANITY, JOINT FUNDRAISING COMMITTEE

(CORPORATE FUNDRAISING)

University of Utah Alumni Association - Organizing Committee, Kansas City

Chapter

Board of Directors Rebuilding Together San Antonio Chapter 2001-2006

Outside Activities and Interests

COACH - SAN ANTONIO YOUTH HOCKEY TEAM

Pianist

Complete Fluency in German Language



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