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Customer Service Training

6706, United States
May 26, 2010

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Timiki M. White

*** ******** *** **** *

Waterbury, CT 06706


Summary: To acquire a position within a corporation that embraces

professional growth and can provide an opportunity to work cooperatively

with skilled professional to future advance company goals.

. Dependable, professional, accountable, adaptable team player and

leader with the highest degree of integrity.

. Extensive experience working in Credit & Collections.

Career Profile

Hitachi Capital America August

2008- Present

Asset Management Analyst & Supervisor of Collections

. Manage, train and evaluate the collection team of five.

. Oversee the timely, accurate and reliable of daily cash, proper aging

of past due accounts, and appropriate initiation of collection


. Manage third-party collections activity, and repossession efforts

. Manage month-end close activities as they relate to proper disposal of


. Handle portfolio of accounts 60+ days outstanding

. Resolution 10% on a monthly basic

. Repossession of units beyond resolution

. Analyze delinquency report on a weekly basic

. Work with external repossession agencies, insurance companies, law

firm, dealers, and collection agencies towards total resolution

. Approve and prepare payment extensions, interest request, and

refinancing options upon request

. Help and assist with early collections efforts towards complete


. Oversee and assist other departments as required or needed

. Continuous communication with internal/external customer

Hitachi Capital America

Senior Collector & Workout Analyst May

2007-August 2008

. Resolution of DSO by 5% to 10% on a monthly basis

. Constantly increasing cash flow by10-15% by resolving delinquent


. Collections calls on all HCA accounts (portfolio 500 plus accounts)

DSO 61 days plus

. Provided quality customer service calls to identify and resolve

delinquency, discrepancy, and payment in full.

. Prepared demand, default and lease termination notices

. Approved and prepare payment restructure request (T-Value)

. Negotiated new payment arrangements and settlements to resolve


. Prepare and place accounts with outside collections agencies, and for


. Work closely with the Credit Dept to resolve disputed credit items

(late fees, property taxes, repossession fees etc.)

. Provided timely feedback regarding service failures or customer


. Assisted in early collections efforts of deficiency balance accounts

(DSO 1-60 days)

. Provided training as needed for existing collections staff as well as

training new hires

Archivesone, Inc

Collections Analyst April 2005-

May 2007

. Provided single point of contact for customer in designated portfolio


. Ensured and maintained the financial integrity of the assigned


. Analyzed and resolved problems by cy coordinating with the appropriate


. Responded to external and internal inquiries regarding account

. Maintained detailed records of all collection activity

. Posted cash, customer billings, resolved discrepancies (taxes, short

payments, fuel charge)

. Responded to Chapter 7 and 11 filings

. Prepared accounts receivable reserve

. Processed credits, debits, and account deductions (posted to general


. Processed bad debts write off & reserves

. Implemented service hold

. Ran Accurint and D&B reports

. Provide training as needed for existing collections staff as well as

training for new hires

Boise Cascade Office Products

Financial Services I & II August

1998- May 2005

. Increased cash flow by 10% quarterly

. Maintained an assigned portfolio of 1500 plus accounts

. Collection calls in excess of 300 per month

. Negotiated resolution of delinquent accounts

. Processed rebates, credits, special billing, contract pricing, and

account deductions

. Visited current and new customer for billing needs

. Trained new hires

Current Qualifying Skills

Computer Programs: Microsoft Office includes Outlook, Excel, PowerPoint,

and Word; CAMS, QuickBooks, Accurint, Novell, Info-lease, Great Plains 8.0

& 9.0, AS 400

Accounting: Accounts Receivable, Accounts Payable, Bank Deposits, Bank

reconciliation; Repossessions, T-Value and Journal Entries


Naugatuck Valley Community College June


. Associates in Business Finance & Money and Banking Certificate

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