Jeff Santana
abmrbc@r.postjobfree.com
Camarillo, California 93010 c: 805-***-****
Qualification Highlights:
Accomplished Senior Information Technology professional with executive and
hands-on experience offering more than 25 years of demonstrated career
success. Expert in developing and executing operational strategies to
promote organizational growth and optimal utilization of emerging
technologies. Proven ability to bring the benefits of IT to solve business
issues while managing costs and risk. Dynamic management career with strong
leadership, problem solving, planning, team-building and project management
skills. Skills and qualifications include:
* Team leadership and development * Budgeting and cost control
* Vendor Management * Training/Mentoring
* Compliance and controls (SOX, HIPAA, PCI) * Strategic Analysis and
internal consulting
* Enterprise Systems Planning and Integration * Change Management
* Leading Edge Software Development * Project Management
Open to relocation. Willing to travel.
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Experience:
Director, Information Technology April 2007 - March 2010
WellPoint Pharmacy West Hills, CA
. Partnered with Infrastructure leadership to oversee corporate
enterprise initiative to improve platform stability, drive change
control standards and strengthen change process resulting in 35%
reduction in outages across the enterprise.
. Managed a team of 109 associates, 400+ on-shore and off-shore
contractors.
. Directed applications development and maintenance activities including
development of systems strategies and priorities. Includes, controls
related to change, SOX, HIPAA, PCI, application security and
stability.
. Provided project management, oversight to more than 35 concurrent
multi-million dollar projects.
. Oversaw the development efforts for the M&A activities for a large
multi-billion dollar divestiture of the Pharmacy Business. Overseeing
all Pharmacy application development and migration activities for
pharmacy applications. The Sale was successfully closed December 1,
2009.
. Administered budget of $23 million and project budget of $26 million.
. Led the production support teams and collaborated with outsourced
vendors to provide 99.9% availability for Pharmacy Adjudication
systems processing 2 million transactions per day.
. Participated in the strategic planning for the Pharmacy business and
enterprise IT.
. Managed major vendor agreements for hardware, software and support.
Manager, Information Technology June 2005 - April 2007
WellPoint, Pharmacy West Hills, CA
Oversaw the day to day production support for most pharmacy
applications including mainframe and open system applications
supporting real time claims processing, financials, rebates,
reporting and customer service providing 99.9% system availability.
Managed a team of 28 direct reports and more than 80 contractors
working with SOA, WebSphere, J2EE, .NET, AJAX, AIX, Sun, Veritas,
Oracle, Sybase, SQL Server, IMS, Cobol, C++, Gupta, Factory
Automation, mail distribution systems.
Managed Internet site development, deployment and production support
for pharmacy mail order and external client customer service using
WebSphere, Java, J2EE.
. Participated in the enterprise IT standards setting and technology
review board for the enterprise.
. Managed vendor relationships with many application and contingent
labor vendors.
Manager, Information Technology March 2003 - June 2005
WellPoint, State Sponsored Programs: Camarillo, CA
. Managed vendor relationship with Perot Systems for out-sourced
production support of the Perot Diamond 950 claims adjudication
application from their data center.
. Led project management, development, testing and implementation for
major Diamond 950 upgrades as well as several local efforts for
medical management and disease specific interventions.
. Chaired State Sponsored business and IT prioritization committee.
. Directed support efforts and problem resolution with State Sponsored
call center and operations team for an enterprise roll-out of a
standardized front-end for all platforms across the enterprise
resulting increased efficiencies of training and a more stable
approach and consistent results.
. Worked closely with business, IT and procurement to develop an on-
shore/off-shore vendor out-sourced support model including replacement
for the manager role.
Manager, Information Technology January 2002 - March 2003
WellPoint, Dental, Life and Disability: Camarillo, CA
. Managed day-to-day production of the Dental, Life and Disability
production support teams.
. Reduced headcount costs via managing vendor relationship with off-
shore/on-shore contractors.
. Designed and implemented major renovation to improve scalability and
stability of primary Life and Disability application hardware and
software resolving a serious customer abrasion issue.
. Chaired both the Dental and the Life and Disability business and IT
prioritization committees resulting in more streamlined efforts
towards client care and revenue generating projects.
. Led programmers supporting CICS, Cobol, JCL, Sybase and SQL
development.
. Participated in annual planning efforts with other leadership team
members to ensure cross-team alignment of fiscal, enterprise and
operational goals.
Director, Information Technology July 2000 - January 2002
WellPoint, State Sponsored Programs: Camarillo, CA
. Directed the selection process and selected Perot Diamond as the
primary claims platform for the Medicaid business. Involved with
Business Leaders, Legal and Procurement to negotiate the multi-year
agreement with Perot Systems.
. Oversaw the implementation and migration of State Sponsored Business
from the enterprise core medical system to the Perot Diamond 950
application housed at Perot's data center in Plano, TX.
. Served as Safety Director for the Camarillo campus supporting multiple
WellPoint business units to ensure OSHA compliance, appropriate
emergency response, and physical infrastructure compliance.
. Coordinated the annual employee safety day including education, annual
flu shots, updated evacuation and ergonomic standards.
. Represented State Sponsored business in work group to resolve
performance and capacity issues with a common claims front end (CCFE).
Participated in enterprise efforts to negotiate and implement an out-
source CCFE replacement.
. Managed a team of 40 associates and a budget of $6 million.
. Participated in business units strategic planning to ensure alignment
with IT and business strategic plans.
CIO and Director Information Technology: April 1995 - July 2000
Santa Barbara Regional Health Authority Santa Barbara, CA
. Oversaw the support, development and implementation of computer
operations, application development, hospital and physician
reimbursement, HVAC, phone systems, electrical systems, plumbing,
building security, and adjudication of medical and pharmacy claims
[Medi-Cal, Healthy Families (HFP) and Access for Infants and Mothers
(AIM)].
. Designed computer facilities, oversaw construction contractors and
worked with interior designers on relocation of the Health Authority
to a new site. Project was completed on-time and on-budget.
. Researched, recommended, and developed an entirely new claims
adjudication system.
. Managed vendor relationships for Phone, HVAC, security, and IT
hardware/software vendors.
. Oversaw the IT and Operations budget approximately $5 million and a
team of 50 people.
. Chaired the Technical Committee and sat on the board of a project
funded by the WellPoint Foundation to develop electronic medical
records in Santa Barbara County. Participants included 3 hospitals,
major medical groups, and individual medical providers.
. Participated with agency negotiations for the provision of care with
all types of medical, pharmacy and hospital providers.
. Provided monthly presentations to the Health Authority Board of
Directors.
. Led rate setting and coding efforts for the payment of services
including implementation via strategic team management.
. Oversaw the claims mail room, claims processing and provider support.
Manager, Information Technology September 1989 - February 1995
Santa Barbara Regional Health Authority: Santa Barbara, CA
. Designed, built and implemented HPUX, Oracle based medical and
pharmacy claims processing application, and related internet tools for
submission of prior authorizations and claims. Designed, developed and
implemented a real-time eligibility system integrated with the State
of California Medical benefits system used by most pharmacies, medical
providers and hospitals in Santa Barbara County.
. Negotiated with all IT vendors including the procurement and support
agreement with Oracle for the primary RDBMS platform and
implementation of HP Hardware, support and OS purchase.
. Provided support for open system applications, hardware and personal
computer hardware and software. Research and report on industry trends
and provide technical support for the PBX and Voice Mail systems.
. Managed and provided hands-on support for security and compliance
activities including logical and physical security of all facilities,
network, data center and applications.
Member Computing Staff September
1984 - September 1989
Hughes Aircraft (Corporate Data Processing):
Fullerton, CA
. Led a project to evaluate and replace components of Corporate Computer
Usage Billing System for several mainframe and open system
environments, networks, phone usage, and employee hours.
. Managed support efforts for billing applications to support military
contracts leading to increased efficiency and accuracy.
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Education:
California State Polytechnic University, Pomona
Bachelor of Science in Business Administration
Major: Computer Information Systems
Minor: Micro Computer Systems
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Technology:
Hardware: IBM P5/P6 with HACMP/XD and Partition Mobility, IBM z10,
HP3000, HP9000
HP9000, Hitachi Storage, EMC storage, IBM Storage
Virtualization (SVC), Cisco,
F5, Brocade, Intel based systems
Operating Systems and Languages:
z/OS, TSO, JES, MPE XL, OS/2, UNIX, AIX, HP-UX, Windows 2000,
NT, XP, Vista, 7
HTML, iHTML, J2EE, Java, JavaScript, Perl, SQL, PLSQL, SAS,
FORTRAN, Basic, COBOL, IBM Assembler, Pascal, PL/1,JCL, MarkIV,
Powerhouse, Dbase, Paradox, Access, Visual Basic, C, C++,
Smalltalk,
.NET, AJAX, Veritas with Virtual Volume Replicator (VVR) and
Storage Foundation, Metro Mirror and Global Mirror
Software: Word, Excel, PowerPoint, Outlook, CorelDraw, Access, Visio
Database: Oracle, Sybase, SQL, IMS, VSAM, IMAGE, KSAM