I y m a n W. B y r d

**** * * * ** a n t H o l lo w D r i v e

P l a i nsbo ro, N J 08536

845-***-****

I y m a n . b y r d@ h o t m a i l . c o m

Objective : Secure a position in a stable company for long-term career growth and development.

Work Experience:

P roudSpeaker.Com, Wappinger Falls NY M ay 2009 - Present

C ustomer Care and D ata Research Special ist

• Organized and compiled customer data using Microsoft Excel.

• Conducted surveys and interviews via telephone to determine customer requirements.

• Helped developed advertising brochures and promotional material for targeted

customers.

• Management customer feedback and daily service requirements

• Managed newsletter content and newsletter submission.

H avertys Fu rniture Corp, Coppell, TX Aug 2008 - May 2009

Customer Ca re Representative

• Provided customer support to assist in scheduling deliveries and furniture repair.

• Researched product information on warranty and part availability.

• Liaison between customer and manufactures for all customer care services.

Burl ington Coat Factory, TX J an 2008 - Aug 2008

Baby Depa rtment Lead/Customer Service/Sales

• Direct customer interaction through sales and service support.

• Assisted in managing daily sales goals, employee t raining, sales promotions, and

scheduling.

• Assisted with warehouse inventory and merchandise management.

• Provided high end customer care with registries, safety regulations and store

equipment.

N i ke Factory Store, Grapevine, TX Nov 2006 - Sep 2008

Sales Lead/Warehouse Associate

• Assisted in managing daily department sales goals and f loor activity.

• Assisted in managing incoming and outgoing warehouse merchandise.

• Provided specific customer care support with regard to product need and fit.

• Worked as team leader to provide t raining and support to new hires.

T he Plus Group, Pl ano, TX J an 2007 - J an 2008

Customer Ca re/Help Desk Team Lead for AT & T

• Worked in call center environment to process U-verse orders, and correcting order

issues.

• Team lead for order f low management team that help correct problems with internet

orders.

• Trained and assisted new employees with programs and program application.

Z ee TV, Arlington, Texas Ma r 2006 - Oct. 2006

M a rketing Assistant

• Assisted VP of marketing in setting up Holistic Medicine database & website.

• Scheduled meetings, conference calls, drafted and emailed memos.

Computer Skills Qualifications : M icrosoft Word (Advanced); Excel (General)

Education : D utchess County Community College – English Major - Sep. 2009 – May 2010

Veteran Status: US Army & Operation I raqi Freedom Veteran – Honorable Discharge

References available upon request

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