JEFF LANGE abmra9@r.postjobfree.com
**** ******** ****** *** *****, CA 94582
SUMMARY
** ***** ** ********** ** the financial services and consumer products
industries concentrating on product development, management, and
integration initiatives.
SKILL SET
Product Development, Product Management, Project Management, Vendor
Management, Process Engineering, Technical Writing, Financial Planning &
Analysis, Business Analysis, and Marketing Analysis.
EDUCATION
Master of Business Administration, DePaul University, Chicago, IL
Bachelor of Science, Finance with a minor in Economics, Bradley University,
Peoria, IL
Project Management Certificate, University of California at Berkeley,
Berkeley, CA
Project Management Professional (PMP), Project Management Institute (PMI)
EXPERIENCE
Product Manager (Consultant)
2009-Present
Wells Fargo, San Francisco, CA
Leading public site Merger Information Center updates that keep current and
prospective Wells Fargo/Wachovia clients aware of our integration efforts
and impacts.
Analyzing, and presenting public site metrics to help LOBs convert site
visitors into leads/applications.
Supporting the Wachovia Branch/ATM locator tool integration with Wells
Fargo.
Managing the public site rebranding of Wells Fargo Investments to Wells
Fargo Advisors.
Publishing product requirements and supporting implementation efforts.
Director - Processing Product Management 2005-2009
Visa, Foster City, CA
Managed Visa's global legacy authentication products (Address Verification
Service, Card Verification Value, Card Verification Value 2, International
Automated Referral Service, and Verified by Visa), while working on several
pilots to deliver more effective/complementary products to the
current/future marketplace.
Led legacy authentication product enhancements, as well as supported
several pilots through business case/requirement publishing, and process
integration.
Helped issuers, acquirers, and merchants leverage Visa's authentication
products through consulting and the co-publishing of best practices
guides/marketing collateral.
Increased product adoption by publishing authentication studies/metrics
that quantified the fraud mitigation effectiveness of our various
authentication products in their respective channels.
Monitored product adoption and performance to identify product
enhancement/remediation opportunities.
Conversed with leading merchants and issuers to create more effective
authentication products that met current/future marketplace needs.
Program/Project Manager (Consultant)
2001 - 2004
Moody's KMV, San Francisco, CA
Wells Fargo, San Francisco, CA
Visa, Foster City, CA
Led core global IT infrastructure initiatives (Sarbanes-Oxley IT
compliance, data center move, Microsoft Active Directory and Exchange 2003
enterprise upgrades) for Moody's quantitative credit analysis division KMV.
Implemented Cognos' Financial Planning Suite to enhance the Consumer Credit
Group's financial forecasting capabilities.
Managed project deliverables, issues, risks, communications, and marketing
collateral between two alliance partner (Exodus Communications and
CyberSource) e-commerce risk initiatives to reduce card-not-present fraud.
Senior Project Manager 2000-2001
Verizon, San Francisco, CA
Implemented Totality's (Verizon's Managed Service Provider subsidiary)
Program Management Office along with core infrastructure and enterprise/web
application initiatives to support client SLA adherence.
Implemented Totality's Program Management Office to ensure strategic
business alignment, optimal resource utilization, and the effective
communication of risks, issues, and status to all stakeholders.
Managed the design, procurement, and build out of Totality's primary data
center.
Delivered a client Extranet that provided asset inventory, problem ticket
request/status, and site performance information.
Rolled out TeamSite, Interwoven's content management tool, to control
access, expedite workflow, and increase quality control among Totality's
corporate website, Extranet, and Intranet publishing channels.
Managed the Remedy Action Request System deployment to notify/assign
problem tickets submitted by external and internal clients.
Implemented ServiceSphere Evolve's enterprise resource utilization
application to guide profitable growth.
Senior Product Analyst 1997-2000
Visa, Foster City, CA
Managed global cross-functional teams from feasibility through
implementation of various infrastructure, application, and integration
projects to improve the viability of Visa's Extranet (Visa OnLine) to
member banks.
Managed scope, schedule, and resources for infrastructure, application, and
integration projects.
Published business cases and requirements for cost-saving web-based
applications and content.
Implemented a usage reporting application that aided service capacity
planning and pricing.
Senior Business Analyst
Published business cases and requirements to expand the Bankruptcy Risk
Prediction Service's (BRPS) viability.
Created a wholesale pricing model to determine service subscription rates.
Built a dynamic five-year account volume model to forecast service hardware
capacity planning.
Designed a dynamic business valuation model to help spin-off the BRPS in a
public joint venture.
Financial Consultant
Performed credit and debit functional cost studies to identify member bank
cost reduction opportunities.
Interviewed, allocated, and presented participant performance,
productivity, and operating measures.
Analyzed a participant's functional categories to explain year-over-year
and study deviations.
Senior Financial Analyst 1996-1997
Procter & Gamble, Belmont, CA
Provided financial planning and analysis directed at profitably growing
Oral-B's global franchise.
Built a financial model to forecast global product market share, capacity
utilization, and profitability.
Developed monthly, quarterly, and full year global budgets by region.
Reconciled multiple market and distribution channel profit and loss
statements.
Senior Marketing and Business Analyst 1991-1996
Mattel Toys, El Segundo, CA
Performed strategic and tactical marketing/business studies to increase
Mattel's sales and profits.
Sought acquisition candidates with strong brands complementary to Mattel's
product portfolio.
Researched product categories to identify appropriate brand growth
opportunities.
Analyzed consumer panel data to improve product positioning.
Monitored the competitive environment to uncover product trends worth
exploiting or countering.
Reduced Brand Management's marketplace response time via a POS and consumer
panel data IS.