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Project Manager Management

San Ramon, California, 94582, United States
May 26, 2010

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**** ******** ****** *** *****, CA 94582

(925) ***-****


** ***** ** ********** ** the financial services and consumer products

industries concentrating on product development, management, and

integration initiatives.


Product Development, Product Management, Project Management, Vendor

Management, Process Engineering, Technical Writing, Financial Planning &

Analysis, Business Analysis, and Marketing Analysis.


Master of Business Administration, DePaul University, Chicago, IL

Bachelor of Science, Finance with a minor in Economics, Bradley University,

Peoria, IL

Project Management Certificate, University of California at Berkeley,

Berkeley, CA

Project Management Professional (PMP), Project Management Institute (PMI)


Product Manager (Consultant)


Wells Fargo, San Francisco, CA

Leading public site Merger Information Center updates that keep current and

prospective Wells Fargo/Wachovia clients aware of our integration efforts

and impacts.

Analyzing, and presenting public site metrics to help LOBs convert site

visitors into leads/applications.

Supporting the Wachovia Branch/ATM locator tool integration with Wells


Managing the public site rebranding of Wells Fargo Investments to Wells

Fargo Advisors.

Publishing product requirements and supporting implementation efforts.

Director - Processing Product Management 2005-2009

Visa, Foster City, CA

Managed Visa's global legacy authentication products (Address Verification

Service, Card Verification Value, Card Verification Value 2, International

Automated Referral Service, and Verified by Visa), while working on several

pilots to deliver more effective/complementary products to the

current/future marketplace.

Led legacy authentication product enhancements, as well as supported

several pilots through business case/requirement publishing, and process


Helped issuers, acquirers, and merchants leverage Visa's authentication

products through consulting and the co-publishing of best practices

guides/marketing collateral.

Increased product adoption by publishing authentication studies/metrics

that quantified the fraud mitigation effectiveness of our various

authentication products in their respective channels.

Monitored product adoption and performance to identify product

enhancement/remediation opportunities.

Conversed with leading merchants and issuers to create more effective

authentication products that met current/future marketplace needs.

Program/Project Manager (Consultant)

2001 - 2004

Moody's KMV, San Francisco, CA

Wells Fargo, San Francisco, CA

Visa, Foster City, CA

Led core global IT infrastructure initiatives (Sarbanes-Oxley IT

compliance, data center move, Microsoft Active Directory and Exchange 2003

enterprise upgrades) for Moody's quantitative credit analysis division KMV.

Implemented Cognos' Financial Planning Suite to enhance the Consumer Credit

Group's financial forecasting capabilities.

Managed project deliverables, issues, risks, communications, and marketing

collateral between two alliance partner (Exodus Communications and

CyberSource) e-commerce risk initiatives to reduce card-not-present fraud.

Senior Project Manager 2000-2001

Verizon, San Francisco, CA

Implemented Totality's (Verizon's Managed Service Provider subsidiary)

Program Management Office along with core infrastructure and enterprise/web

application initiatives to support client SLA adherence.

Implemented Totality's Program Management Office to ensure strategic

business alignment, optimal resource utilization, and the effective

communication of risks, issues, and status to all stakeholders.

Managed the design, procurement, and build out of Totality's primary data


Delivered a client Extranet that provided asset inventory, problem ticket

request/status, and site performance information.

Rolled out TeamSite, Interwoven's content management tool, to control

access, expedite workflow, and increase quality control among Totality's

corporate website, Extranet, and Intranet publishing channels.

Managed the Remedy Action Request System deployment to notify/assign

problem tickets submitted by external and internal clients.

Implemented ServiceSphere Evolve's enterprise resource utilization

application to guide profitable growth.

Senior Product Analyst 1997-2000

Visa, Foster City, CA

Managed global cross-functional teams from feasibility through

implementation of various infrastructure, application, and integration

projects to improve the viability of Visa's Extranet (Visa OnLine) to

member banks.

Managed scope, schedule, and resources for infrastructure, application, and

integration projects.

Published business cases and requirements for cost-saving web-based

applications and content.

Implemented a usage reporting application that aided service capacity

planning and pricing.

Senior Business Analyst

Published business cases and requirements to expand the Bankruptcy Risk

Prediction Service's (BRPS) viability.

Created a wholesale pricing model to determine service subscription rates.

Built a dynamic five-year account volume model to forecast service hardware

capacity planning.

Designed a dynamic business valuation model to help spin-off the BRPS in a

public joint venture.

Financial Consultant

Performed credit and debit functional cost studies to identify member bank

cost reduction opportunities.

Interviewed, allocated, and presented participant performance,

productivity, and operating measures.

Analyzed a participant's functional categories to explain year-over-year

and study deviations.

Senior Financial Analyst 1996-1997

Procter & Gamble, Belmont, CA

Provided financial planning and analysis directed at profitably growing

Oral-B's global franchise.

Built a financial model to forecast global product market share, capacity

utilization, and profitability.

Developed monthly, quarterly, and full year global budgets by region.

Reconciled multiple market and distribution channel profit and loss


Senior Marketing and Business Analyst 1991-1996

Mattel Toys, El Segundo, CA

Performed strategic and tactical marketing/business studies to increase

Mattel's sales and profits.

Sought acquisition candidates with strong brands complementary to Mattel's

product portfolio.

Researched product categories to identify appropriate brand growth


Analyzed consumer panel data to improve product positioning.

Monitored the competitive environment to uncover product trends worth

exploiting or countering.

Reduced Brand Management's marketplace response time via a POS and consumer

panel data IS.

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