Customer Service High School

OBJECTIVE:

To provide support services in the education field

QUALIFICATIONS:

. Capable in the following PC and some MAC computer programs: Microsoft

Office (Word, Excel, Power Point, Access, Outlook, Windows), Internet

Explore and Mozilla

. 2-year experience in administration/records management, 7-years of

customer service experience with increasing levels of responsibility, 4-

years of supervisory experience.

. Proven time manager: capable of balancing multiple projects in addition

to full time school and work

. Markedly professional, warm and friendly attitude towards customers and

coworkers

. Energetic and outgoing team player, successful risk-taker

. Flexible, dependable and willing to learn

EXPERIENCE:

Teletech, Amherst, Ohio Feb'09-

May '10

Tech Care /Customer Service Representative

. Troubleshoot the phone issues

. Handle billing and account issues

. Ensure accuracy and timeliness of payments and shipping orders

Lorain County Community College, Elyria, Ohio Feb '08- Feb '09

Student Worker

. Answer a two line phone for Employment and Career Services

. Schedule appointments for students and community members with the

professional staff

. Create job postings for the Online Job Listing System

. Greet a high volume of clientele

Ajilon Professional Staffing, Independence OH Sept

'07- Nov '07

Receptionist

. Answer a four line phone in busy professional office environment;

Accurately relayed phone messages to the appropriate destination

. Schedule doctors and therapist appointments to keep office running

smoothly and efficiently

Home Depot, Lorain, OH Dec '06- Sept '07

Head Cashier

. Supervised cashiers to ensure smooth operations and schedules were kept

. Conducted management overrides during transaction

. Handled customers question and concerns to ensure customer satisfaction

EDUCATION:

Lorain County Community College - Elyria, Ohio

Associate of Arts December, 2007

Certificates of Proficiency in Office Assistant May

2009

Associate of Applied Business in Administrative Office

Information Systems and Word/Information Processing May, 2010

HONORS AND AWARDS:

First Place Regional Competition in Banking and Finances,

Amherst Steele High School - 2004

Presidential Improvement Award, Amherst Junior High School -2000

VOLUNTEER EXPERIENCE:

Assistant Girl Scout Leader 2009-Present

Member, Business Professionals of America 2002-2004

Helper, Children Developmental Center in Amherst, Summer 2002

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