Sales Customer Service
Resume:
ROBERT ARTHUR SCHILL
Greensboro, NC 27455
abmr84@r.postjobfree.com
PROFILE:
Accomplished, driven, and dedicated leader offering over 20 years of
comprehensive experience, coupled with a strong entrepreneurial skills
and successful employment record in promoting productivity,
efficiency, and quality in the workplace. Exceptional Mathematics and
analytical skills. Able to analyze problems and develop pro-active
solutions. Displays effective leadership techniques through
motivating, mentoring, and communicating within a corporate structure.
Positive role model; strong work ethic, effective trainer and team
builder, while exceeding operational goals. Computer Literate.
Expertise encompasses the following key areas:
Mass Market Retail Management Customer Service Client
Development
Sales Training/Teaching Cost Reduction Strategies Purchasing
Store Merchandising/Displays Forecasting/Budgeting P&L/Cost-
Control
Product/Inventory Development HR/Payroll Management Loss
Prevention
Developing Policy/Procedures HR/Recruiting Staff
Training/Development
Productivity Enhancement Presentations/Strategic Marketing
Proficiency in MS Products
CAREER HIGHLIGHTS:
. Successfully manage 54,000 square foot retail store with 36
employees and sales in excess of $4 million annually.
. Simultaneously opened, established, developed, and managed three
businesses from ground up.
. Developed and implemented training programs that enhanced
productivity and customer satisfaction.
. Successfully enhanced staff performance to reach their full
potential through creative and strategic planning, staff motivation
and business development techniques.
. Built productive, customer-focused sales teams that resulted in
positive environment within store and increased customer
satisfaction.
. Created cost effective scheduling that increased productivity and
reduced payroll expenses.
. Stayed within established budget through accurate scheduling and
maintaining higher productivity levels.
. Reduced employee turnover by on-going conducting meetings, employee
involvement in making decisions, and creating team-environment this
in-turn reduced payroll and training expenses.
PROFESSIONAL EXPERIENCE:
HOBBY LOBBY STORES, Matthews, NC 12/05 -
Present
Manager
Currently managing all aspects of a 54,000 square foot retail
operation that features furniture, home accents, garden items, holiday
items, fabrics, floral, hobbies and crafts. Responsibilities include
merchandising, budget analysis, payroll management, and human
relations. Hire, train and develop 36 employees, while maintaining
established goals.
Page Two
Robert A. Schill
NORTH CAROLINA TEACHERS ASSOCIATION, Charlotte, NC
12/03 - 12/05
Mathematics Teacher - 6th 7th & 9th Grade
Taught at Berryhill Academy and East Union Middle School following a
teaching regiment according to the North Carolina Course of Study and
Pacing Guide specifically designed for students to score high on the
North Carolina end-of-grade tests. Also coached varsity baseball.
SOUTHERN ACE HARDWARE COMPANY, INC., Charlotte, NC
01/85 -05/03
Owner/Business Manager - yearly revenue over $1 million
Managed all aspects of the day-to-day operation of a 9,000 square foot
retail hardware store. Purchasing, pricing, profit margin analysis,
store design, human relations, negotiating employee benefits, accounts
receivable and payable, banking, negotiating rents and contracts, and
developing software programs to record annual sales and pay taxes.
. Instituted and developed a business-to-business sales program in
which employees were trained on how to acquire new prospects and
turn them into customers, and acted as a point of contact for
salesmen needing assistance or direction.
. Simultaneously opened and established 2 other businesses (DSSS
Supply, LLC and Southern Small Engine Repair, LLC) to compliment
and enhance business performance.
. Increased sales each year and sold all three businesses with
profit.
EDUCATION:
St. Andrews Presbyterian College, Laurinburg, NC
Degree: BA in Mathematics with Computer Science
Mingle Institute
License: North Carolina Real Estate Brokers
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