Customer Service Human Resource
Resume:
Dean Hunkapiller
Pelham, AL 35124
abmr5e@r.postjobfree.com
Objective: I would like to obtain a position as an online teacher or
tutor.
January 2007 to present: Instructor, Virginia College, Birmingham, AL.
I teach mathematics, and have also taught spreadsheets (Excel),
"Learning Framework," "Career Focus," and "Law and Ethics." I have
conducted hundreds of student interviews to prepare them for their
career searches. I provide regular training sessions for students
transitioning to online learning. I have trained many employees in
technical applications. I provide basic technical support in a
computer lab, mostly in person but also on the telephone.
April 2006 to April 2007: Mortgage Loan Originator, Straight Line
Mortgage, Birmingham, AL.
I solicited mortgages through cold calling and with direct mail; I
interviewed prospects, gathered relevant information, and processed
the applications through various lenders to get the loans ready for
closing with an attorney. I developed a niche assisting homeowners
with equity to pay off debtors' court early to reestablish credit and
to enjoy tax advantages.
April 2004 to April 2006: Property preservation and inspections;
process serving, Self employed, Pelham, AL.
I was an independent contractor who inspected foreclosed homes for the
owners, bid to make repairs and to secure the properties, and
performed the work when requested; I also hired and managed
subcontractors when necessary. I also worked for attorneys serving
legal papers from Shelby to Madison Counties.
February 2000 to June 2004: Loss Mitigation Field Representative,
Green Point Credit, Birmingham, AL.
I was responsible for inside and outside collections, loan
modifications, transfers of equity, helping to sell repossessed homes,
customer service, and floor plan inspections. I recommended severely
delinquent customers for legal action, regularly briefed our
attorneys, and represented the company in court. I trained new
employees when necessary.
June 1998 to February 2000: Field Representative, Associates Housing,
Birmingham, AL.
I was responsible for outside collections, loan modifications,
transfers of equity, helping to sell repossessed homes, customer
service, and floor plan inspections. I recommended severely delinquent
customers for legal action and represented the company in court. I
trained new employees when necessary.
Education:
Masters of Business Administration - University of Alabama at
Birmingham
Bachelors of Arts - University of Alabama at Birmingham
Paralegal Certificate - Blackstone Paralegal Studies
Human Resource courses - Compensation and Benefit Management; Employee
Recruitment, Selection, Training, and Development; Employer/Employee
Relations; Human Resource Management; Human Resource Law and Ethics;
Organizational Behavior; and Workplace Behavior.
Military: I am an honorably discharged veteran of the U.S. Army.
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