Quality Assurance Manager

ALLA MARGULIS

**** **** ***** ***** ? PLANO, TX *5024

972-***-**** ? ************@*******.***

SUMMARY A high-performance driven professional with leadership and

strategic expertise for product management, corporate strategy,

business development, and project management of local and

offshore development models. An extremely versatile individual

possessing the unique combination of business leadership skills

and a strong understanding of technology to create business

solutions that are pioneering and deliver measurable success. A

self-starter and a fast learner able to apply creativity,

critical analysis, and pragmatics in overcoming complex business

challenges, deliver an articulate and strong message that drives

customer understanding and revenue growth, and achieve goals and

objectives at the highest level of performance.

AREAS of Project Planning and Management Software Release Coordination

KNOWLEDGE & Project Management Processes and Versioning Control

EXPERIENCE and Methodologies Product Development Facilitation

Risk Assessment and Mitigation

Development Lifecycle Management Customer Interface, Support and

Issue Resolution

ISO 9001, RUP Methodologies and Software Quality Assurance

Compliance Use Cases and Testing Strategies

Business Analysis

Business Requirements Gathering Team Training and Mentoring

Technical Analysis and Excellent Analytical and Problem

Specification Development Solving Skills

Excellent Personal

Organizational Skills

EDUCATION Master of Business Administration, May 2009

Jones Graduate School of Management, Rice University, in Houston,

TX

Bachelor of Science in Computer Science, May 2003

University of Texas at Dallas, in Richardson, TX

EXPERIENCE

JPMorgan Chase

2006 - PROJECT MANAGER

Present Responsible for planning, coordinating, directing, leading, and

controlling the implementation of small and large scale projects.

Develop project objectives based on predefined customer strategy.

Define scope of effort required to meet these objectives. Manage

resources and materials committed to the project while

facilitating team building and communication. Provide direction

and decision making for problem resolution. Implement corporate

operating procedures including communication, documentation,

quality, and change control processes.

Key responsibilities:

Define activities, sequences of events, dependencies and duration

of tasks required to complete the project (Microsoft Project).

Coordinate, approve and track all project related expenses

including all hours, materials and services (Microsoft Project,

Microsoft Excel).

Manage day to day individual workload, monitoring project

milestones and critical dates to identify potential jeopardy of

the project's schedule and identify / mitigate risks (Microsoft

Project).

Evaluate progress and quality, managing issues and taking

corrective action or escalating the issue when appropriate.

Manage communication, including status reporting and risk

management.

Ensure that the project is delivered in budget, on schedule, and

within scope.

Coordinate post project review of policies and procedures

employed with a view to improve future projects performance.

Work directly with business users and development team to

translate new or changing system requirements into meaningful

technical design specifications including use cases, activity

diagrams, user interface documents, and preliminary design/mockup

of new functionality.

Lead sessions with customers to define requirements, clarify

requirements, and propose solutions in accordance to

Object-Oriented Analysis and Design (OOAD) guidelines.

2004-2006 Develop test plans and identify Quality Assurance goals and

deliverables.

Develop and enforce Quality Assurance standards and procedures

through the entire QA lifecycle.

Ensure clear understanding of functional specifications for

implementation of effective test plans, scenarios, and scripts.

Utilize test automation tools, develop Quality Assurance

standards and define and track Quality Assurance metrics (Mercury

Test Manager and Quality Center).

Viewlocity, Inc.

QUALITY ASSURANCE TEAM MANAGER

Was responsible for overall quality of the software products.

Envisioned and defined quality goals and how they relate to the

company's operating objectives. Defined strategy, principles,

metrics, and processes for delivering on those goals. Managed the

execution of that strategy for the Quality Assurance team,

including the development and implementation of test plans, test

cases and scenarios, test data, and coordinating resources for

system test on pre-release versions of commercial and internal

software products.

Key responsibilities:

2001- Jan2004 Ensured overall quality assurance and operation of all Viewlocity

software products.

Established, developed and enforced QA standards and procedures

through the entire lifecycle for a web-based J2EE application.

Developed project plans and identified Quality Assurance goals

and deliverables.

Collaborated with customers and engineers to identify and scope

business requirements.

Coordinated testing efforts, schedules and resources across the

product development teams.

Facilitated the appropriate adoption of ISO 9001, RUP

methodologies and accepted industry practices within the

Viewlocity QA process.

Developed, executed, and maintained Rational QA test suites for

automated regression and functional testing for front-end,

business, and back-end tiers of web-based application (Rational

Test Manager, Rational Robot, Rational XDE).

Was closely involved with post-sales services group to identify

customer issues and implementation problems.

Viewlocity, Inc.

CUSTOMER SUPPORT SERVICES TEAM LEAD

Ensured customer satisfaction through day-to-day management of

all activities of Viewlocity's Support Services organization,

including activities that facilitated the resolution of product

issues. Assisted customers with support management by meeting

customer-satisfaction goals, developing customer relationships,

and utilizing appropriate resources to meet contractual service

obligations.

Key responsibilities:

Led resolution of day to day technical problems and reconciled

outstanding customer issues within the established processes.

Maintained close personal contact with clients to assure the

highest level of service and professionalism.

Interfaced with business representatives, account

representatives, technical architects and development management.

Trained, mentored, and motivated existing staff to ensure highest

levels of service.

Developed customer support metrics to measure response times,

resolution times, course of action, and overall customer

satisfaction.

SOLUTION & Languages: C, C++, Visual Basic, Java, and Assembler.

TECHNOLOGY Testing Tools: Mercury Test Manager and Quality Center, Rational

SKILLS Test Manager, Rational Robot, Rational XDE, and Mercury QuickTest

Pro.

Operating Systems: Windows NT, Windows XP, IBM AIX, HP UNIX, and

Sun Solaris UNIX, Linux.

Databases: Oracle 8i & 9i, Oracle 10G, MS-SQL Server and MS

Access.

Application Servers: WebLogic 7.x & 8.x, Webshpere, JBoss.

Web Servers: iPlanet and IIS.

Tools: Microsoft Project, Microsoft Excel, Microsoft PowerPoint,

Microsoft Word, Microsoft Access, IntelliJ IDEA, Toad, Tora,

Exceed, SQL Plus, XML Spy, UltraEdit, FTP WS95

REFERENCES Available Upon Request.

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