Customer Service Manager

TINA TERRAL Phone: 318-***-****

**** ****** **. *-****: *******@*****.***

SHREVEPORT, LA. 71118

SKILLS: Management, Customer Service, Collections, A/P, A/R, Payroll, Human

Resources, Microsoft Word, Microsoft Excel, Windows XP, and All office

equipment.

OBJECTIVE: To obtain a position that will use and possibly enhance my

skills and training. I am looking for a company that won't just provide a

job, they will also provide a career. Somewhere that appreciates and

acknowledges an employee for hard work and extra effort to excel.

SUMMARY OF QUALIFICATIONS: All aspects of Human Resources: Interviewing,

Hiring, Training, and Termination of all employees. Excellent Customer

Service, Payroll, Able to use multi line phones and able to multi task,

Bank Deposits and Balancing the checkbook. Data Entry, Profit and Loss

Analysis, Process loans, Accounts Payable and Accounts Receivable, Taking

applications, Processing them, Writing and Closing loans, Collections,

Litigation in Small Claims Court, Experian, Equifax, and TRW

ACCOMPLISHMENTS: #1 Office in profit for 2005, #2 Office in profit for

2006, #1 Office in profit for 2007, #2 Office in profit for 2008, Trained

and Promoted 8 Managers

EMPLOYMENT HISTORY:

December 2000 to March 2009

Blake Enterprise-Signature Loan Service

429 Crockett St. Shreveport, La

Manager

Interview, Hire, and Terminate all employees, Excellent Customer Service,

Payroll, Employee training, Able to use multi line phones and able to multi

task, Data Entry, Profit and Loss Analysis, Process loans, Accounts payable

and receivable, Take and Process loan applications, Writing and Closing

loans, Collections, Litigation in small claims court, Experian, Equifax,

and TRW. Licensed in Credit: Life, H & A, and Property.

August 1997 to November 2000

Blake Enterprise-Globe Loan Service

619 Edwards St. Shreveport, La

Assistant Manager/Clerk

Excellent Customer Service, Use of multi line phones and able to multi

task, Data Entry, Take and Process loan applications, Writing and Closing

loans, Accounts payable and Accounts receivable, Collections, Experian,

Equifax, and TRW

Licensed in Credit: Life, H & A, and Property.

EMPLOYMENT HISTORY:

March 1996 to April 1997

Southland Builders and Associates

2746 Mackey Ln. Shreveport, La

Telemarketer/Appointment setter

Called homeowners advertised our Vinyl Siding and Storm windows.

Scheduled the salesmen appointment.

September 1994 to March 1996

Brookshire's Foods

9250 Mansfield Rd. Shreveport, La

Cashier

Closing cashier, CSR, locate items for customers and check them out in a

timely

manor. Putting up returns.

EDUCATION:

1993 North Desoto High

Stonewall, La

Diploma, General, GPA. 3.2

REFERENCES:

Sarah Whitlock Loan Manager 318-***-****/318-429-

6900

Tracie Adkerson Loan Manager 318-762-

8729

April Gatlin Cashier 318-***-****

Contact this candidate