Customer Service Manager

David M. Kacmar

**** ***** ****, *****, **** ****4

Phone – 440-***-**** Cellular – 440-***-****

Email: *********@*********.***

PROFESSIONAL HIGHLIGHTS

Anchor Manufacturing Group Inc., Cleveland, Ohio 1988-2009

TOOL ROOM MANAGER

Diverse duties and progressive responsibilities for a $70M firm specializing in Tooling, Stampings (progressive,

single hit, transfer, deep draw), Automation, Assemblies, primarily for the Automotive Industry. Developed

from Apprentice to Die Maker to Leadman to Tool Room Manager earning additional responsibilities that have

included; reduced supplier/vendor expenditures, reduced labor hours/overtime, reduced unscheduled downtime

in the press room, implemented die repair and preventative maintenance.

TECHNICAL PROFICIENCIES

• • Creating Bulletproof Documentation

Total Quality Management

• Geometric Dimensioning and Tolerancing

QS & ISO 9000 & ISO 14001

• • Deep Draw Tooling & Design Principles

File Transfer Protocol Training

• • Embracing Finite Element Modeling

Estimating Stamping Dies

• • Transfer Automation

Electronic Sensoring Applications

• • Geometric Dimensioning & Tolerancing

Troubleshoot Stamping Dies

• • Complex tooling & Metal Forming

Hydraulic, Robotic & Resistance Welders

PERSONAL STRENGTHS

• Built a solid reputation for effective leadership by implementing process innovative techniques,

overseeing business goals, protocols and functions.

• Demonstrated leadership and team building capabilities, supervised over 40 employees on 3 different

shifts.

• Spearheaded all aspects of design and mechanical engineering including drafting numerous standards

and protocol, creating design programs, testing, assessing, inspections, estimating, planning and

coordination.

• Identified, established, and managed strategic relationships to leverage significant long-term business

opportunities.

• Ensured optimal customer service and satisfaction is afforded the highest attention and priority,

including 100% SQE process approval.

• Developed and implemented product and production enhancements including product/process design.

NOTABLE ACHIEVEMENTS

• State Certified Journeyman Tool & Die Professional.

• Member of the National Tooling and Machining Association.

• Industry recognition and active in the Precision Metal Forming Association.

• As a team member earned the following awards: Ford Q1, GM Mark of Excellence, Chrysler

Pentastar & Pentastar Gold, Chrysler Director Award, Bendix (Allied Signal) Preferred Supplier.

• Certified in Team Communication, Prevention of Sexual Harassment, Drug Free Workplace, Team

Building Skills and Behaviorally Based Interviewing.

• First Aid/CPR/AED training through the Red Cross.

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