Customer Service Manager

Kathleen D. Moody

** ********** ***** ( HOWELL, NEW JERSEY 07731

**************@***.*** ( Cell 732-***-**** ( Home 732-***-****

Hands-on highly organized Controller and detail-oriented Accounting Manager

with proven success in strategic planning, skilled troubleshooting and

building collaborative stakeholder relationships. Results-oriented,

decisive leader with a global perspective and a demonstrated ability to

proactively lead diverse teams of over 30 supervisors, professionals and

support staff through transitions while meeting multiple deadlines.

. Experience: Corporate / Manufacturing / Retail, Non-Profit,

Government, Public Accounting & Purchasing

. Consolidated Financial Statements, Budgets, Forecasts, Salary

Projections, Cash Flow and Tax Preparation

. Effective Financial Planning and Analysis, Report Presentations to all

Organization levels & Stakeholders

. Implement Dashboards and Team Metrics

. Generate Significant & Innovative Cost Savings while improving

Efficiency and Effectiveness

. Develop / Implement Internal Control Policies, Procedures & Audits in

compliance with GAAP & IFRS

. Coordinate "Start-up" Programs, System Conversions, Reorganizations

and Change Management

My Team Members are motivated and trained to deliver the 3 Cs:

. Exceptional Customer Service to All Stakeholders

. Cost Cutting Initiatives: work SMART, identify cost savings, stream-

line operations, web forms

. Compliance: Integrity, Transparency & Clean Audits result from

effective internal controls & audit trails

Professional Experience

OPERATIONS CONTROLLER 8/2009-

PRESENT

Compass Group USA - Canteen Vending Services, Avenel, NJ

Manage staff of 17 accounting, computer & cash handling staff to support

the financial operations & reporting for 3 food service companies, handling

$80,000 cash daily & generating approximately $26 million in annual

revenue. Team with General Manager, Sales & Customer Service Managers to

streamline operations & improve profit.

. Developed Weekly Dashboards to "track and attack" all key performance

indicators.

. Coordinated transition to SKU number tracking of all transactions and

inventory to improve accountability and detailed analytical reporting,

both internally and for clients.

SENIOR MANAGER, CONFERENCE FINANCE SERVICES 1/2008-

7/2009

Institute of Electrical & Electronic Engineering (IEEE), Piscataway, NJ

Manage and develop staff of 8 financial analysts to support the financial

reporting for 1,000 global conferences annually, generating $125 million in

annual revenue in compliance with GAAP & IFRS. Develop and maintain

relationships with international technology members, staff & government

officials world-wide. Prepare 990 Reports, Conference Profit & Loss and

Cash Flow reports and Grant reports to various agencies.

. Achieved the first two clean annual audits of Conference Services from

Ernst & Young. Audit reports recognized the improvements resulting

from the implementation of internal controls and year end accrual and

reconciliation processes, resulting in significant improvement in

closing old conferences.

. Doubled the number of conferences closed in 2008 by developing a

system of automated e-mail reminders to conference organizers and

streamlining the reporting & compliance processes.

. Automated transactions via on-line PDF editable forms improving speed,

accuracy & audit trails.

. Developed monthly/annual Cash Flow Reports and Conference Business

Analysis for Board of Directors.

. Successful implementation of Value Added Tax (VAT/GST) reporting

program.

STATE OF NEW JERSEY JUDICIARY 9/1994-

10/2007

FINANCE DIVISION MANAGER 7/1997-

10/2007

Monmouth Vicinage (County Court), Freehold, NJ

Manage $25 million court budget among 10 divisions & 500 staff. Oversee /

handle all financial activities: consolidated financial statements &

analysis, salary projections, position control, payroll, purchasing, A/R &

A/P, grants & fixed assets. Implement performance evaluations; handle

recruitment, progressive discipline, & hearings with 4 unions. Develop &

implement operating & internal control SOPPS. Active in interagency

committees achieving collaboration among staff, volunteers and directors.

Finance Conference Chair (2004-2006).

. Generated over $210,000 (16% of OE) annually in capital funds as a

result of fiscal economies

. Managed $250,000 average daily cash collection and distribution

operation

. Consolidated cash handling functions of 7 divisions into one central

office, growing from 5 to 34 staff.

. Designed and implemented 2 customized classes in cash handling and

internal controls for state-wide finance staff and supervisors, saving

the Judiciary $80,000+ and improving fiscal controls.

. Developed Excel-based Spending Plans (P & L): tracks entire operation

from budget, through requisition, purchasing & payment by division and

total court, facilitating year-to-date & year-to-year comparison.

. Spearheaded Excel-based General Ledger development, consolidating and

reconciling 12 court divisions.

. Managed all aspects of application and restricted fund accounting and

reports for 14 renewable grants.

. Achieved state-wide recognition as Finance Visitation Team co-

developer, conducting internal and operational audits of all county

courts and reporting results to top County and Judiciary Directors.

LEAD ACCOUNTING / PURCHASING PROFESSIONAL 9/1994-7/1997

Administrative Office of the Courts (AOC), Trenton, NJ

One of only two staff hired to facilitate the transition from county courts

to a unified State Judiciary, including the training and oversight of

county staff, Judiciary-wide purchase order review and approval, and

implementation of internal controls. Prepare and analyze statistical

reports. Assist managers with budget preparation. Manage Purchase Orders

for AOC recurring expenses, including bid solicitation, evaluation & award.

. Achieved annual cost savings in excess of $70,000 plus hundreds of

staff hours by implementing Judiciary's Photocopier Global Maintenance

Program.

. Developed Judiciary's Set-Aside program for Small, Women and Minority

Businesses: statistical reports, analysis and action plans, training

court personnel, creating brochures, representing Judiciary and

delivering conference presentations, and developing and maintaining

the vendor database.

. Operated "Help Desk" - primary resource for Judiciary-wide Purchasing

and Finance procedural and processing questions and for

troubleshooting system problems with all State mainframe applications.

SUPERVISOR OF ACCOUNTING/SENIOR ACCOUNTANT 1991-1994

PREMARK INTERNATIONAL - Adamatic/Hobart, Eatontown, NJ

Supervise Accounting, Purchasing, Receiving, Inventory, Payroll and

Customer Support functions for this manufacturing / service company.

Responsible for preparation and analysis of budgets, financial statements,

cash flow and management reports; general ledger accounts analysis,

preparation of journal entries & accruals. Manage monthly & annual close.

Prepare tax returns. Implement & maintain internal controls in compliance

with GAAP & IFRS. Interface with public & internal auditors.

. Achieved significant cost savings by implementing "Payment by Purchase

Order" system and improving accuracy and efficiency within Accounts

Payable, Purchasing, and Receiving functions.

. Achieved significant reduction in Aged Accounts Receivables while

increasing department efficiency by reorganizing Accounts Receivables

procedures.

. Implemented conversion to new mainframe accounting system, working

with MIS.

PUBLIC ACCOUNTANT AND AUDITOR 1985-1991

DAVID JACOBS, CPA, Manalapan, NJ

Perform all accounting services, including payroll, general ledger &

financial statement preparation and audits. Heavy tax work including

corporate, non-profit, partnership and individual Federal and multi-state

tax returns.

Education & Training

MASTERS OF ADMINISTRATIVE SCIENCE - DECEMBER, 2009; CUMULATIVE GPA

3.95/4.0

Fairleigh Dickinson University, Madison, New Jersey

Earned Certificates in Management of Non-Profit Organizations, Global

Leadership and Administration.

BACHELORS OF BUSINESS ADMINISTRATION

Hofstra University, Hempstead, New York

Major - Accounting, magna cum laude: GPA 3.78/4.0 Attended school full-

time while working full-time

Full Academic Scholarship, Achieved 4.0 five semesters, Dean's List or

Provost's List every semester

Additional Certifications / Key Trainings / Associations:

. Certified Adult Trainer (NJHRDI)

. Sarbanes-Oxley Compliance & Internal Controls: Foundation of Anti-Fraud

Program

. Mid-Atlantic Association of Court Managers (MAACM) - Active Member

(2002-2007), Audit Committee

. Institute of Management Accountants

EXPERT USER: All Microsoft Office Suite: Excel, Word, PowerPoint, Access &

Lotus Notes; Oracle 11i, SAP, Lotus 123, QuickBooks, Quicken, Peachtree,

Great Plains, Hyperion, NJCFS & MACS-E, WordPerfect, AS400

Contact this candidate