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Human Resources Customer Service

Chantilly, Virginia, 20153, United States
May 22, 2010

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P.O. Box ****** Cell: (703) ***-****

Chantilly, V.A. 20153 Email:

Job Announcement #: 565-10-


Professional Summary

Human Resources Professional experienced in HR operations in corporate

level environment. Energetic, assertive, detail oriented leader. Background


. ( Employee Relations ( Training & Development Systems

( Policies & Procedures

( Benefits Administration ( Labor Laws/ Regulatory Compliance

( Performance Management

( Compensation ( Recruitment/ Retention

( Microsoft Office/ HRIS

Professional Experience

DRS Defense Solutions, Herndon VA 12/2006 - Present

(Supplier of integrated defense products, services and support to military

forces, intelligence agencies and prime contractors)

Benefits Specialist

Supports the goals of the benefits and compensation team by implementing

practices that contributes in positioning the company as a competitive

employer of choice for employment.

. Consult with management/ employees on organizational benefits matters;

recommend/ implement effective solutions.

. Develop, implement, interpret and administers benefits policies &

procedures, programs and laws.

. Conduct benefits orientation for new domestic and international employees

as well as provide counseling on employee benefits to promote better

employee understanding and assist employees in resolving question and

problems related to benefit polices.

. Manage worker's compensation, short and long term disability claims for

domestic and international employees.

. Work with third party administrators to resolve complex investigative


. Assist in the development, recommendation and implementation of new

benefits contracts.

. Roll out benefits projects, e.g., Open Enrollment, Wellness Activities,

and Services Awards.

. Administration of retirement 401k plans, beneficiaries, supplemental life

and accidental death insurance.

. Implement and coordinate credit union and gym membership for employees.

. Assist HR Directors with benefits termination information such as Cobra


. Evaluate and analyze salary compensations data; make recommendations.

. Record keeping/ HRIS, compliance with employees files.

Datatrac Information Services, Inc., Chantilly, VA 6/ 2001

- 12/ 2006

(Provides support to government agencies in the areas of contact center

solutions, secure identification card solutions, information technology

solutions, and operations support solutions.)

Operations Supervisor

Provided management support across multiple operation facilities in an

environment of 500 plus employees.

. Utilize customer service and public relations skills to develop

successful business relations.

. Develop and implement policies and procedures according to contract


. Evaluate and analyze salary compensation data; make and negotiate


. Review job performance, prepare performance reviews, and discuss reviews

and new annual salary rates with individual employees.

. Coordinate implementations, training and administration for the Coast

Guard Civilian Boating, Wage and Hour, Employment and Training

Administration, Federal Employee Compensation, and OSHA Information line.

. Screen, interview, and recommend prospective employees for employment at

all levels within the operations division.

. Identify and develop employees to achieve personal and organization


. Ensure employees' performance, quality and productive met contractual


Damark International Inc., Fayetteville, NC 4/ 1996

- 6/ 2001

(A retail mail-order catalog company that sells electronic and home

furnishing goods. Also provides members with additional discounts with

restaurants and hotels.)

Human Resources Generalist

Support the organizational goals to ensure employee relations completeness

& compliance within the human resources team. Provided administrative and

personnel services including recruitment, selection, orientation, benefits

development, risk management and safety.

. Developed human resources programs, plans, policies, and procedures.

. Recruitment; interviews, drug screening, physical ability test & criminal

background checks.

. Coordinate implementation and administration of Corporate University,

Talent Navigator, and Performance Management systems.

. Investigate highly sensitive issues.

. Review job requisitions for accuracy and completeness; analyze position

requirements and establish recruitment priorities in conjunction with


. Responsible for negotiation and extending offers of employment to

successful candidates.

. Provided support for functional areas of a human resources department,

which included recruitment and employment, employee termination,

personnel records, employee and/ or labor relations, job evaluations,

compensation management, and benefits administration.


2009- George Mason University

Human Resources Management Certification

2006- Moseley Real Estate School

Licensed V.A. Realtor

1995- 1997- Fayetteville State University

Business Administration

1992- 1995- Seventy- First Senior High School

High School Diploma

Professional Training & Development

. SHRM Learning System

. Employee Benefit Seminars- Varies

. Performance Management, Talent Navigator, University Tracking Systems

Professional Affiliations

. National Member of Society for Human Resource Management (S.H.R.M)

. National Association of Realtors

. Northern Virginia Association of Realtors

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