DOMINIK PILICEK
*** ******** ****** **** ********, NC 28732 828-***-**** abmr1s@r.postjobfree.com
Capabilities Profile . . .
Leader who is loyal, determined, cost conscious, confident, accountable, and contributes to the bottom
line by improving operations and profits, pinpointing problems and creating solutions, enhancing the
customer’s experience, and developing and optimizing systems in:
Operations Management Training and Development Organizational Growth
Multi-Unit Responsibility Management/Customer Service Strategic Planning
P&L/Budgets/Cost Control Time Management Skills New Concept Implementation
Business Analysis Program Creation/Planning Coordination/Reorganization
Critical Decision Making Team Building/Coaching Policies/Procedures
Complex Problem Solving Employee Relations/Retention Fast-Track Expansion
Selected Achievements . . .
• Pinpointed problem and created solution reducing wine cost by 27% after developing
procedures to improve inventory tracking and ordering; dropped liquor cost 5% and saved additional
2% of cost by implementing waste tracking list.
• Rescued almost 20% of sales from initial opening after sales started to slide due to initial
excitement and newness of restaurant wearing off by sponsoring some school events as well as
contributing donations to local causes and fundraisers.
• Improved guest satisfaction from 80% to 93%, decreased labor costs 3%, and streamlined
operations; decreased beverage costs by 6% after setting up new management system unifying
room service, sport’s bar, NY style deli, and fine dining restaurant to be on same page.
• Generated profit for first time in nine years after converting 40-seat restaurant to 70-seats by
developing and reorganizing reservation system resulting in 30% increase in guests served in same
timeframe and weekend and weekday sales revenues jumping by 40%.
• Decreased and maintained management turnover to 10% per year for six straight years while
facing plans to develop different territories and opening four new restaurants in 12 months.
• Led and supervised over 800 employees in 11 restaurants covering a 100-mile radius territory
while raising mystery shop scores to consistently stay over 90% for last three years.
• Coached and promoted assistant manager to general manager, youngest GM, who excelled to
second best scores in food cost, labor cost, mastery shops, Fan Track, and food safety audit.
Experience . . .
Regional Manager, Mobetter Management, Asheville, NC 2000 to Present
Mortgage Loan Specialist, First Decision Mortgage, Asheville, NC 1999 to 2000
Gabrielle’s Dining Room Manager, Richmond Hill Inn, Asheville, NC 1999 to 2000
Department Manager, Radisson Hotel, Asheville, NC 1996 to 1999
Education . . .
B.S., Management, University of North Carolina, Asheville, NC 1998
A.S., Hotel-Restaurant Management, A-B Technical Community College, Asheville, NC 1996
Agricultural Mechanics, Josip Juraj Strossmayer, Vinkovci, Croatia 1992
Management Development Diploma, National Restaurant Association 1994 to 1996