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Human Resource Sales Representative

Charlotte, North Carolina, 28227, United States
May 23, 2010

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****-* ****** ***** ** - Mint Hill,NC 28227

H-(704)***-**** C-(607)***-****


. Created and maintained new policies and procedures within Credit Union

. Trained and mentored 15 employees

. Detail-oriented, efficient and organized professional with extensive

experience in the financial industry

. Excellent written and verbal communication skills

. Highly trustworthy, discreet and ethical

. Possess strong analytical and problem solving skills, with the ability

to make thought out decisions

. Resourceful in the completion of projects, effective at multi-tasking


MBA in Human Resource Management

Colorado Technical University, Colorado Springs, Colorado Graduation March

2009 GPA 3.07


Organization Behavior, Strategic Human Resource Management, Applied

Managerial Decision Making, Applied Managerial Marketing, Applied

Accounting for Decision Making, Applied Finance.

BA Business Administration, Concentration in Human Resource Management,

Colorado Technical University Online, Colorado Springs, Colorado February

2007 GPA 3.2

Associates Liberal Arts and Sciences, Broome Community College, Binghamton,

New York

June 2001 GPA 3.4


Visions Federal Credit Union, Endwell, New York

Loan Arranger/Service and Sales Representative May 2008 to March 2010

. Problem solve for audit procedures for cash differences or employee


. Among top 30 lenders during multiple quarters

. Consistently achieved weekly and monthly goals

. Financial Counseling for members with loan application and disbursals

. Managed employees to ensure branch operations carried out throughout

work hour

. Continually monitor branch operations

. Problem solve for audit procedures for cash differences or employee


. Consistently achieved weekly and monthly goals

. Open and close accounts

. Account assistance on fraud, card service, ACH

. Perfection of lien filing for collateral

. Mortgage prequalification applications

. Check negotiation for Check 21 Processing

. Night Drop Processing

Senior Member Service Representative September 2006 to May 2008

. Audit of cash levels and drawers

. Found multiple audit compliance issues within branch/teller operations

. Problem solve for audit procedures for cash differences or employee


. Manage and sustain teller line for daily transactions and supervision

. Cultivate cash levels and percentages

. Mentor 6 employees and train in position, reporting suggestions to


. Evaluate employees on performance and sales for management

. Daily maintenance of Automated Teller Machine

. Formulate and decoding of Automated Teller Machines with programmers

. Review with management and Automated Teller vendors to ensure

troubleshooting errors

. Discover cash differences for teller balancing problems

. Monitoring of BSA, CTR,Suspicious Activity and AML

. Monthly audit review for manager/supervisor

. Check negotiation for Check 21 Processing

. Night Drop Processing

Member Service Representative September 2003 to September 2006

. Open/closed checking accounts

. Standard deposits, withdraws and transfers for member account


. Referring products and services to increase volume for Credit Union

. Received Pyramid Club award for amount of sales points

. Trained and mentored 6 employees reporting suggestions to management

. Reporting BSA, CTR and Suspicious Activity

. Check negotiation for Check 21 Processing

. Night Drop Processing

BSB Mortgage Corp. Vestal, NY March 2003 to August 2003

Mortgage Processing

. Review appraisals for mortgage applications

. Scheduled mortgage application appointments

. Contacted appraisers for review of comparables used

. Office filing

. Inform customers of documents needed to proceed with mortgage



. Proficient in word, excel, PowerPoint and some access

. Efficiently experiences in Symitar software

. Experience with Agilis software for Automated Teller Machines

. 60 WPM


. Human Resource Management

. Business Administration

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