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Manager Sales

Matthews, North Carolina, 28105, United States
May 23, 2010

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Sharon D. Young

**** ***** **** ****:

Matthews, NC 28105 Email: 704-***-****


Accomplished, driven, and dedicated management professional offering over 20

years of experience in retail and human resource management. Proficient in

all areas relating to departmental development, employee relations, training

and development, benefits, compensation, organizational development, and

employment.. Outstanding communication and interpersonal skills. Displays

effective leadership techniques through motivation, communication and team

building skills.

Expert knowledge of Federal/State Employment Law, OSHA regulation and

compliance, worker's compensation administration, payroll management, Human

Resource Information Systems (HRIS), Taleo Recruiting System


Employment Law Compliance

Team Development

Results Focused

Microsoft Office Proficiency

Recruiting & Staffing Logistics

Change Management

Strategic Planning

Oral & Written Communication

Performance Management

Personal Credibility

Organizational Skills

Risk Management



Family Dollar

Store Manager * Charlotte, North Carolina

06/09 - 05/10

. Responsible for managing the daily operations of a $2M retail

establishment and a staff of 7 including 2 Assistant Managers.

. Conduct monthly inventory assessments, control shrink dollars,

communicate merchandising needs or concerns.

. Control expenses through monthly P&L analysis and analyze sales trend per

category to capitalize on rate of sale.

. Daily operations to include merchandise planning, staffing, training,

loss prevention and cash management.


Human Resource Manager * Tampa, Florida

08/05 - 11/08

Store Manager * Tampa, Florida 08/94 -


. Acted as a District Employee Relations Liaison to 10 stores, intercepted

100% of employee grievances made concerning leadership. Conducted

investigations and partnered with Corporate Legal for successful


. Lead Human Resources practices and objectives that will provided an

employee-oriented, high performance culture that emphasized empowerment,

quality, productivity and standards, and goal attainment

. Consistently provided the lowest percentage results in employee

dissatisfaction with process, procedures and leadership as a result from

annual employee "best team" survey through monthly follow-up meetings and


. Planned and implemented 4th quarter workforce staffing strategy for

increased retail sales volume. Communicated and delegated

responsibilities to leadership staff.

. Network through industry contacts, association memberships, trade groups

and employees.

. Work with hiring managers on recruiting planning meetings.

. Review monthly budget performance and P&L, establish profit goals based

on historical data and current market trends

. Develop close working relationships with regional and district staff,

assets protection and community leaders

. Acted as a manager and HR consultant to a staff up to 400 employees and

10 managers on various human resource related issues.

. Participated in Regional Diversity Initiative Program to increase

management diversity.

. Performed weekly new hire orientations, conducted weekly supervisor

meetings and monthly store meetings

. Coordinated recruiting efforts at Florida A&M University. Successfully

signed on 3-5 recruits per year for management positions.

. District Trainer for Leadership Development Modules.

. Company-wide committee facilitation. Responsible for collaborating

efforts in a regional focus group, called "The Spectrum Group", to develop

and implement company diversity initiatives

. Monthly focus on Risk Management issues and effective management of all

health and safety issues relating to OSHA, FDA, DOL, Workman's

Compensation claims.

Amscot Financial Incorporated

Assistant Manager * Tampa, Florida

01/05 - 07/05

. Analyzed accounting practices, determined discrepancies, reported

suspicious activities, resolved issues and measured collectable


. Balanced financial transactions, including: cash, credit card, check

cashing, money orders and Western Union services at the closing of

each day

Office Depot

Store Manager/Human Resource Generalist* Clearwater, Florida

09/04 - 01/05

. Oversaw the daily operations of a $6M store, supervised 2 Assistant

Managers and 25 associates

. Employment and compliance to regulatory concerns and reporting

. Employee orientation, development, and training

. Delegated work responsibilities, enhanced employee motivation and created

strategies to increase their job performance

. Monitored the inventory and implemented cash control functions

. Supported Human Resource policies and procedures

. Maintained and updated data through HRIS

. Payroll and Expense budget planning

. P&L analysis reporting to District Manager

Value Pawn & Jewelry

Store Manager * Orlando, Florida

08/01 - 03/04

. Increased jewelry sales by 15% by training and producing a Top 5 sales

associate who achieved $250K in annual sales.

. Maintained a zero employee turnover rate based on effective delegation

and training and providing a fun, friendly working environment.

. Increased loan balance to $200K, the only store in the district to

achieve loan growth

. Managed operations and the administration of: sales, loans, collections,

customer service, advertising, marketing, human resources, merchandising

and pricing

. Coordinate sales promotion activities and pricing of merchandise.

. Oversee preparation of merchandise placement and displays.



Kaplan University - Bachelor of Science Degree in Business

Administration/Project Management - Degree Pending July 2011

Hudson Valley Community College - Associate of Applied Science Degree in


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