Sharon D. Young
Matthews, NC 28105 Email: abmr0f@r.postjobfree.com 704-***-****
SUMMARY OF QUALIFICATIONS
Accomplished, driven, and dedicated management professional offering over 20
years of experience in retail and human resource management. Proficient in
all areas relating to departmental development, employee relations, training
and development, benefits, compensation, organizational development, and
employment.. Outstanding communication and interpersonal skills. Displays
effective leadership techniques through motivation, communication and team
building skills.
Expert knowledge of Federal/State Employment Law, OSHA regulation and
compliance, worker's compensation administration, payroll management, Human
Resource Information Systems (HRIS), Taleo Recruiting System
KEY COMPETENCIES
Employment Law Compliance
Team Development
Results Focused
Microsoft Office Proficiency
Recruiting & Staffing Logistics
Change Management
Strategic Planning
Oral & Written Communication
Performance Management
Personal Credibility
Organizational Skills
Risk Management
EXPERIENCE
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Family Dollar
Store Manager * Charlotte, North Carolina
06/09 - 05/10
. Responsible for managing the daily operations of a $2M retail
establishment and a staff of 7 including 2 Assistant Managers.
. Conduct monthly inventory assessments, control shrink dollars,
communicate merchandising needs or concerns.
. Control expenses through monthly P&L analysis and analyze sales trend per
category to capitalize on rate of sale.
. Daily operations to include merchandise planning, staffing, training,
loss prevention and cash management.
Target
Human Resource Manager * Tampa, Florida
08/05 - 11/08
Store Manager * Tampa, Florida 08/94 -
01/00
. Acted as a District Employee Relations Liaison to 10 stores, intercepted
100% of employee grievances made concerning leadership. Conducted
investigations and partnered with Corporate Legal for successful
resolution.
. Lead Human Resources practices and objectives that will provided an
employee-oriented, high performance culture that emphasized empowerment,
quality, productivity and standards, and goal attainment
. Consistently provided the lowest percentage results in employee
dissatisfaction with process, procedures and leadership as a result from
annual employee "best team" survey through monthly follow-up meetings and
activities.
. Planned and implemented 4th quarter workforce staffing strategy for
increased retail sales volume. Communicated and delegated
responsibilities to leadership staff.
. Network through industry contacts, association memberships, trade groups
and employees.
. Work with hiring managers on recruiting planning meetings.
. Review monthly budget performance and P&L, establish profit goals based
on historical data and current market trends
. Develop close working relationships with regional and district staff,
assets protection and community leaders
. Acted as a manager and HR consultant to a staff up to 400 employees and
10 managers on various human resource related issues.
. Participated in Regional Diversity Initiative Program to increase
management diversity.
. Performed weekly new hire orientations, conducted weekly supervisor
meetings and monthly store meetings
. Coordinated recruiting efforts at Florida A&M University. Successfully
signed on 3-5 recruits per year for management positions.
. District Trainer for Leadership Development Modules.
. Company-wide committee facilitation. Responsible for collaborating
efforts in a regional focus group, called "The Spectrum Group", to develop
and implement company diversity initiatives
. Monthly focus on Risk Management issues and effective management of all
health and safety issues relating to OSHA, FDA, DOL, Workman's
Compensation claims.
Amscot Financial Incorporated
Assistant Manager * Tampa, Florida
01/05 - 07/05
. Analyzed accounting practices, determined discrepancies, reported
suspicious activities, resolved issues and measured collectable
capabilities
. Balanced financial transactions, including: cash, credit card, check
cashing, money orders and Western Union services at the closing of
each day
Office Depot
Store Manager/Human Resource Generalist* Clearwater, Florida
09/04 - 01/05
. Oversaw the daily operations of a $6M store, supervised 2 Assistant
Managers and 25 associates
. Employment and compliance to regulatory concerns and reporting
. Employee orientation, development, and training
. Delegated work responsibilities, enhanced employee motivation and created
strategies to increase their job performance
. Monitored the inventory and implemented cash control functions
. Supported Human Resource policies and procedures
. Maintained and updated data through HRIS
. Payroll and Expense budget planning
. P&L analysis reporting to District Manager
Value Pawn & Jewelry
Store Manager * Orlando, Florida
08/01 - 03/04
. Increased jewelry sales by 15% by training and producing a Top 5 sales
associate who achieved $250K in annual sales.
. Maintained a zero employee turnover rate based on effective delegation
and training and providing a fun, friendly working environment.
. Increased loan balance to $200K, the only store in the district to
achieve loan growth
. Managed operations and the administration of: sales, loans, collections,
customer service, advertising, marketing, human resources, merchandising
and pricing
. Coordinate sales promotion activities and pricing of merchandise.
. Oversee preparation of merchandise placement and displays.
EDUCATION
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Kaplan University - Bachelor of Science Degree in Business
Administration/Project Management - Degree Pending July 2011
Hudson Valley Community College - Associate of Applied Science Degree in
Marketing