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Customer Service Human Resources

Aurora, Colorado, 80017, United States
May 23, 2010

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Keya Flakes

Aurora CO ***** (303) ***-****


Self-directed individual highly motivated professional that

communicates well. Demonstrate exceptional adaptability and customer

service skills. Able to multitask with different projects and satisfy

deadlines. Goal oriented and takes advantage of unforeseen

opportunities. A systematic way of thinking that leads to successful

project/ program deployment.


Metropolitan State College of Denver BA in Organizational


Minor: Sociology

Professional Skills

Applications and Programs

Microsoft Office Suite

Human Resource including

People Soft, Deltek, ADP, Impromptu

Human Resources

New Hire Employee Processing

Volunteer Coordination

Training/Mentor/Team Lead

Interviewing, Employee Relations

Processed all termination paperwork

Verified employment for current and pervious employees


Processed payroll weekly, bi-weekly, semi-monthly, and monthly

for 800 employees

Balanced payroll histories, processed manual check, maintain and

correct timesheets

Pay corrections, garnishment, and bonus checks

Administrative and Clerical

Face-to-face external and internal customer service

Process Analysis and Improvement

Process Documentation

Effective Communicator successfully using face-to-face,

telephone, email, and fax

Managed bulk mailing system USPS and shipments using DSL and


Built and maintain business relationships with sponsors and


Front office medical and general office receptionist duties

Tracking billing and invoices

Work Experience

Stars & Sand Day Care- Administrator Denver CO


Payroll Clerk-Sygma (AppleOne) Denver CO


Accounting/Payroll Specialist- Flight Safety Services

Centennial CO 2008

Payroll Accountant- Restaurant Solutions Inc. Denver

CO 2008

Payroll Clerk- Sanjel USA Denver CO


Office Assistant - Prostate Cancer Education Council

Centennial CO 2006

Phone Receptionist- Senior Care of Colorado Aurora

CO 2004-2006 (Internship Fall of 2005 with HR


Care Team Assistant- University of Colorado Hospital Denver,

CO 2001-2002

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