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Customer Service Manager

Location:
Crystal Lake, Illinois, 60014, United States
Posted:
May 27, 2010

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Alfred E. Majko

**** ********** *****

Crystal Lake, IL 60014

Home: 773-***-**** abmqzt@r.postjobfree.com

CAREER SUMMARY

Dedicated Software Tester / Quality Assurance Professional with strong

history of writing programs in JAVA and RUBY for text parsing and list

processing. Experienced team leader and department manager of teams

related to customer service and distribution, engineering, facilities

design and operations. Hired, supervised, and trained personnel and wrote

procedures manuals and documentation reports.

Systems experience includes:

Operating Systems Windows 2000, XP; AIX 5.x; Linux RedHat 2.x

Applications VMware; HMC; TPM 3.x; TSCM; Rational Suite;

WebSphere 4.x, 5.x, 6.x

Languages Java 1.4.x, 1.5.x, 1.6.x; Ruby 1.4.x; C#; DB2 8.x, 9.x;

SQL; xsl, xml, html

Messaging Protocols MQ Series, TIBCO Rendezvous, FIX

PROFESSIONAL EXPERIENCE

INTERNATIONAL BUSINESS MACHINES, INC., Armonk, NY 1997 - 2010

Advisory Software Engineer, Technology Delivery, Test Services

Led software test teams; wrote cost and duration estimates, project plans

and test reports.

. Produced deliverables in all phases of the development cycle:

Concept, Plan, Development, Qualify, and Rollout. Produced estimates,

schedules, test plans, test cases, and test summary reports, thus

ensuring complete exposure of defects for system under test.

. Implemented WebSphere and Java development projects that served to

complete deliverables for customers of GUI-based information systems.

. Submitted patents to US Patent Office including "System and Method

for Generating Tag Cloud in user Collaboration Websites" and "Selective

Home Page Manager," earning patent awards for company.

. Wrote programs in Java and Ruby for text parsing and list processing

in order to process test cases and use cases as data strings; wrote a

test tool in Java in order to process API's to a database.

. Prioritized risks on multiple projects; associated contingencies for

each risk; monitored risks as projects were underway; and implemented

contingencies where necessary, resulting in timely delivery of systems.

. Wrote baseline estimates for proposed test services on multiple projects

that included costs, schedules, requirement-based effort estimates,

assumptions and risks analysis, resulting in improved schedules and

budgets that were realistically attainable.

. Produced defect reports and worked with overall development team to

prioritize defects in both criticality and severity for 'must fix'

analysis prior to initial deployment.

Alfred E. Majko Page Two

ADDITIONAL PROFESSIONAL EXPERIENCE

TOSHIBA AMERICA CONS. PRODUCTS, INC., Wayne, NJ

Group Manager, Administration, Operations, and Distribution

Managed customer service and distribution teams for specialized video

systems sales group, integrating financial statements including P/L and Net

Profit for $100M in annual sales.

AMERICAN HOSPITAL ASSOCIATION, Chicago, IL

Assistant Director, Facilities

Managed site operations and completed renovations for raised-floor server

farm, conserving $2M in annual capital expenditures.

SPIEGEL, INCORPORATED, Oak Brook, IL

Assistant Buyer / Control Buyer

Directed inventory control for $45M in annual sales.

EDUCATION

Postgraduate courses in finance, accounting, operations, Northwestern

University,

J. L. Kellogg Graduate School of Management, Chicago, IL

Postgraduate work, Rehabilitation Counseling, Illinois Institute of

Technology, Chicago, IL

BS, Psychology, Loyola University of Chicago, Chicago, IL



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