Karen Silverberg

*** *********** **** 847-***-**** Cell

Buffalo Grove, IL 60089 847-***-**** Home

abmqyg@r.postjobfree.com

http://www.linkedin.com/in/silverberg

Expertise:

Full Life-Cycle Recruiting Succession Planning Strategic Outsourcing

Change Management Employee Relations Leadership Development

Organizational Development Performance Management Project Management

Experian Marketing Services, Schaumburg IL

Senior HR Business Partner

1/2010 - present

. Supporting the growth of the new Marketing Analytics team

. Develop and implement people strategies in collaboration with senior

management

. Manage team of generalists partnering with the business units

. Utilize extensive HR expertise, knowledge and best practices, thought

leadership and strategic skills to drive organizational performance

. Identify opportunities to improve functional area performance through

enhance employee effectiveness

. Act as executive coach/counsel/advisor to business unit leadership

. Direct and oversee the implementation of HR programs and initiatives

. Engage in talent acquisition and development

RRW and Associates

2009

Consultant

I provided human resources consulting for small to medium sized businesses

currently with no or very little human resource support. Responsibilities

may include the following: assist in designing an effective recruiting

process, recruiting to support the growth of the organization, develop new

hire packages, develop a competitive pay scale, create a benefits package,

create an employee handbook, create a record keeping process, evaluate

employment law compliance, design a performance evaluation process, develop

a discipline and discharge process, conduct a personalized human resources

audit and provide an action plan, create job descriptions, improve employee

retention and coach employees on HR issues.

TravelCLICK Inc., Schaumburg, IL 2006 - 2009

$200M leading global provider of interactive distribution solutions and

marketing services for independent and chain hotels worldwide.

Human Resources Director

Reported to the CEO and served as a key member of the Executive Leadership

Team.

Recruited to a new position to build a Global HR department to support 500

employees for the rapidly growing worldwide business domestically and in 76

countries with responsibilities for employees in 150 countries. Strategic

initiatives include establishing legal entities and contractor conversion

in Australia, EMEA, and South America. Integration of all corporate goals

globally for improved performance management results, and performance based

compensation. Brought recruitment function in house to drive better

results, and reduce costs. Strategic business partner with executives.

0. Built global HR department, which resulted in delivering human

resources services in all areas: recruitment, procedures, payroll and

total compensation programs, organizational development, 401k and

pension, benefits, employee relations, training, and policy

development.

1. Developed and implemented new recruiting and hiring processes,

performance assessment and compensation policies that brought the

company into regulatory compliance and saved $500k in recruiting cost.

2. Managed the assimilation of 2 acquisitions (1 domestic, 1

international) within 30 days of the transaction closing which

contributed to the growth of our internet marketing department by 65%.

3. Partnered with the CIO to manage the strategic initiative to outsource

50% of the corporate systems function to an offshore provider. This

initiative was completed in a compressed timeframe and resulted in a

$1.2k annual savings in company overhead.

4. Streamlined evaluation process and revamped evaluation criteria to

provide concrete data and feedback to employees of all levels.

5. Established and implemented a comprehensive Compensation

Administration program based on relevant benchmarks including tiered

job role descriptions with clear job progression, aligned salary

structure to be FLSA compliant.

6. Renegotiated all benefit vendor agreements and managed the

administration of the health care, dental, FSA, transit, tuition and

401k programs which saved the company $250k.

7. Built new training program for all levels of the organization, which

resulted in a 30% decrease in employee attrition the first year of

implementation.

ACNielsen, Schaumburg, IL 2004 - 2006

Senior Regional Human Resources Manager

8. Project Manager for outsourcing and restructuring of corporate Systems

department resulting in an immediate $1.5M savings in headcount

budget.

9. Recruited to fill positions for all levels of the organization.

10. Lead management through the design of newly created job profiles for

organization after outsourcing to support outsourcing model.

11. Managed the integration of On-boarding program for new senior level

executives decreasing attrition by 27% in the first year of

implementation.

12. Project leader for a number of HR initiatives including a new reward

and recognition program.

13. Advised and assisted management on matters relating to Human Resource

best practices.

HSBC-Household Int., Prospect Heights and Wood Dale, IL 1998 -

2004

Senior Manager, 2003-2004

Manager, Human Resources, 2001-2003

Recruiter, 1998-2001

14. Tapped by the global head of HR to be the Project Manager for a

strategic corporate initiative. Designed, developed, and implemented

Household's corporate-wide internet applicant tracking/recruitment

program which delivered immediate organizational efficiencies across

all business units.

15. Successfully managed and solved complex and sensitive employee

relation issues pertaining to sexual harassment, EEOC compliance and

corrective action/progressive discipline, which resulted in a decrease

in HR-related litigation.

16. Involved in all aspects of the hiring for management, exempt, and non-

exempt level employees.

Education

Hebrew University, Jerusalem, Israel

Liberal Arts (Concentration in Human Resources)

Professional Affiliations

17. National Member of Society for Human Resource Management (SHRM)

18. Member of Society for Human Resource Professionals

19. Member of the AMA (American Management Association)

20. Volunteer, Junior Achievement, Keshet, WINGS, Out of Work Chicago

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