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Customer Service Sales

Havertown, Pennsylvania, 19083, United States
May 27, 2010

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**** **** ******* ****

(610) ***-****

Unit D*

Havertown, PA 19083

Frank P. Dillin

Objective To work in partnership with an organization in which my

customer service

sales and management skills are challenged and success is


Work experience 08/2009 - Present Aegon

Exton, PA

Sales and Customer Service

o Process incoming calls from existing customers.

o Handle and answer questions, concerns and complaints.

o Discuss their insurance needs and cross-sell new


12/2008 - Present Hughes Insurance Agency

Broomall, PA

Customer Service and Business Development (part time)

o Develop new business opportunities.

o Discuss and analyze clients' property and casualty

insurance needs.

o Design a customized program to meet each client's needs.

o Track and follow through to completion of policy.

2003 - 12/2008 Horizon Agency Drexel

Hill, PA

Independent Agent

o Created comprehensive solutions for clients in the areas

of life and health insurance, as well as financial

planning and estate conservation.

o Developed business through cold calls, leads provided,

and referrals.

o Participated in continuing education courses and


o Licensed in the states of Pennsylvania, Delaware and New


1981 - 2003 KMF Inc. Printing

Lansdowne, PA

President and Owner

o Managed all facets of operation, including business


o Hired, trained and managed as many as 18 employees at a


o Handled all phases of scheduling and design production,

including outsourcing and vendor management.

o Responsible for the pricing and estimating of all in-

house and outsourced production.

Education Delaware County Community College

o Completed computer programming course

Marple Newtown High School

o Graduated with a course major in business

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