**** **** ******* ****

610-***-****

Unit D*

abmqy1@r.postjobfree.com

Havertown, PA 19083

Frank P. Dillin

Objective To work in partnership with an organization in which my

customer service

sales and management skills are challenged and success is

rewarded.

Work experience 08/2009 - Present Aegon

Exton, PA

Sales and Customer Service

o Process incoming calls from existing customers.

o Handle and answer questions, concerns and complaints.

o Discuss their insurance needs and cross-sell new

products.

12/2008 - Present Hughes Insurance Agency

Broomall, PA

Customer Service and Business Development (part time)

o Develop new business opportunities.

o Discuss and analyze clients' property and casualty

insurance needs.

o Design a customized program to meet each client's needs.

o Track and follow through to completion of policy.

2003 - 12/2008 Horizon Agency Drexel

Hill, PA

Independent Agent

o Created comprehensive solutions for clients in the areas

of life and health insurance, as well as financial

planning and estate conservation.

o Developed business through cold calls, leads provided,

and referrals.

o Participated in continuing education courses and

seminars.

o Licensed in the states of Pennsylvania, Delaware and New

Jersey.

1981 - 2003 KMF Inc. Printing

Lansdowne, PA

President and Owner

o Managed all facets of operation, including business

development.

o Hired, trained and managed as many as 18 employees at a

time.

o Handled all phases of scheduling and design production,

including outsourcing and vendor management.

o Responsible for the pricing and estimating of all in-

house and outsourced production.

Education Delaware County Community College

o Completed computer programming course

Marple Newtown High School

o Graduated with a course major in business

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