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Customer Service Manager

Location:
New Philadelphia, Ohio, 44663, United States
Posted:
May 28, 2010

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***** *****

**** ******* *** *.*.

New Philadelphia, OH 44663

330.***.**** *****@**********.***

Summary

Results-oriented, LEAN/Six Sigma Black Belt Operations Manager with proven

success leading production teams through significant change while exceeding

efficiency improvements. Key strengths in management, leadership and

decision-making. Hands-on problem-solver with solid background in team

building and all facets of supply chain. Expertise includes:

Automation Process Improvement

Distribution Transportation Logistics

Quality Customer Service

SAP Safety, Environmental and Health

Lean/Six Sigma Black Multi-Site Responsibility

Belt

PROFESSIONAL EXPERIENCE

Tucson, Inc, New Philadelphia, OH 2009 - Present

Vice President

Manage daily operations of a heavy/highway construction company with a

salary staff of fourteen and hourly staff of seventy-five. Responsible for

strategic planning including business plan development and improving P&L

performance by driving LEAN initiatives and organizing/systematizing

functions and processes.

Saint-Gobain Technical Fabrics, Dover, OH 1997 - 2009

Plant Manager 2000 - 2009

Managed a salary staff of 9 supporting 35 hourly, non-union employees with

a $3M operating budget and annual sales of $29M. Multiple location

management experience - 3 manufacturing locations and 3 separate

distribution warehouses under direct responsibility.

. Shipped over 27,000 sales orders/year to national and regional retail

customers with 99% on time service and 3-day lead times.

. Reduced the hours of operation from 24/7 to 16/5 through capital projects

and improved efficiencies via Lean techniques such as 5S and kaizen

projects; at the same time reduced hourly head count from 74 to 35.

. Improved manufacturing efficiencies by 11% using lean techniques and

innovative planning.

. Closed several manufacturing sites as well as moved distribution from

Canada to the Ohio location.

. Managed multiple finished good packaging changes to adapt to market

demands.

. Implemented accounting and supply chain policies and procedures to obtain

a B+ score on the location's corporately audited Internal Process Control

audit.

. Won the corporate "Safety Culture Award" for plant for 2008; received the

highest score ever in the division on the corporate audited 20 Step EHS

Audit.

. Achieved exemption from an annual physical inventory for the last 3 years

due to the cycle count program and the accuracy of inventory. One of

three out of 160 Saint-Gobain plants in the US to achieve this exemption.

***** ***** Page Two

SAINT-GOBAIN TECHNICAL FABRICS (CONTINUED)

. Led "go live" SAP implementation in 2001 for the Dover facility resulting

in the location's first integrated MRP system.

. Led "go live" SAP implementation in 2005" at the three Saint-Gobain

Bayform locations 2 months under the projected 12-month timeline.

. Defined requirements, procured and made production ready an automated

machine for a new product line.

. Initiated a green policy, which included recycling of office and process

waste as well as preparing site for Energy Star compliance.

Material Manager 1997 - 2000

Directly supervised 35 hourly production and shipping personnel to ensure

production schedule and shipments were completed on time.

. Reduced overall inventories from $1.9m to $1M in first year by matching

purchase quantities to actual demand, using material substitutions in the

process and scrapping the truly obsolete.

. Implemented procedures to track the flow of material from receiving

through the manufacturing process to shipping, allowing traceability for

inventory accuracy as well as customer complaints.

. Implemented a cycle count program that would later help to achieve exempt

status on annual physical inventory.

. Created production schedule - resulted in on time shipments reaching the

97-99% range.

Mineral Technologies, Dover, OH 1992 - 1997

Production Planning/Inventory Control Supervisor

Purchased raw materials and planned production for the production of

refractory materials for the glass and steel industries.

. Wrote manufacturing policies and procedures for successful passage of

initial ISO 9000 certification.

. Switched raw material shipments from truck load to rail deliveries saving

30% on inbound freight.

. Assumed shipping supervisor role after missing critical customer

shipments gaining total responsibility for purchasing, production and

shipping.

EDUCATION

BA, Political Science, The Ohio State University, Columbus, OH

Black Belt Certification, Lean Manufacturing/Six Sigma, Kent State

University

AWARDS

2006 Perseverance Award - for successful equipment purchase and

implementation of new production line in support of new product line

2008 Safety Culture Award - given annually to the plant with the highest

safety key performance indicators

***** ***** Page three

PROFESSIONAL DEVELOPMENT

APICS member since 1992

Completed classes toward MBA

Quality Management System Awareness Training to the ISO 9001:2000 std

Completed 32 hours of Kent State University training in 2008

"Basic Coaching Skills"

"Frontline Leadership Skills"

"Communicating and Listening"



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