Customer Service Manager

Shani L. Smith

[pic]

***** ****** ****** **.( Pearland, TX 77584 713-***-****(

abmqxw@r.postjobfree.com

SUMMARY

Customer relations development professional with over 10 years experience

in developing new accounts; presenting key service offerings to clients;

developing account plans; providing solutions; developing and presenting a

total solution that meets the client's needs. A self-motivated and goal

oriented professional with successful experience in developing existing and

new business through highly innovative prospecting methods and closely

coordinated team efforts. Recognized for exceptional achievement and the

ability to create trust, build and foster strong business relationships.

PROFESSIONAL EXPERIENCE

I SEARCH CONSULTING, Houston, TX

2009-2010

Sourcing Coordinator

. Source candidates and prescreen.

. Schedule interview with hiring managers for clients.

. Schedule travel arrangements for consultants.

FUTURE PIPE INDUSTRIES Houston, TX

2006-2009

Credit & Commercial Collector & A/R Clerk

The Future Pipe Group manufactures pipe in Gulfport Mississippi, and

Houston Texas. Future Pipe offers the widest range of sizes, pressures and

resin systems for Fiberglass reinforced composite pipe of any manufacturer

in the United States

. Collected on critical accounts for various vendors, credit adjustments,

cash applications and payment

Reconciliation

. Researched unapplied checks and credit card payments as well as credits

and debits; sending

Statements on open items.

Researched accounts receivables issues with customers and composed

spreadsheets in Excel.

Accomplishments: Establish relationships with various pipe vendors to

maintain accounts as well as with sales representatives successfully able

to maintained collection of 1.2 -1.5 million a month collection overall for

the year 16.8 million for the year 2007

WEATHERFORD., Houston, TX

2006-2006

Credit & Commercial Collector & A/R Clerk

Weatherford International Ltd. (NYSE: WFT) is the world's fourth largest

diversified upstream oilfield service company. With a corporate history

that began in 1941, today Weatherford touts $4.6 billion in annual

revenues, 24,500 employees in over 100 countries, and 87 manufacturing

facilities supporting 730 service bases.

. Reviewed Dun and Bradstreet credit scores; reviewed and requested backup

invoices on open items.

. Collected on critical accounts for various vendors, credit adjustments,

cash applications and payment

Reconciliation

. Researched unapplied checks and credit card payments as well as credits

and debits; sending

Statements on open items.

Researched accounts receivables issues with customers and composed

spreadsheets in Excel.

Accomplishments: Establish relationship with fuel vendors to maintain

accounts on a current status. I successfully maintained a bonus

on monthly bases

FLEETCOR TECHNOLOGIES., Houston, TX 2004- 2005

Credit & Commercial Collector & A/R Clerk

Fleetcor provides management services for any size fleet. The company

issues fleet cards, which are accepted at more than 20,000 fueling stations

across the US. When a fleet card is used by a driver, Fleetcor tracks fuel,

maintenance work, and state specific taxes--needed for company tax

purposes. As part of its FleetNet Private Label Solutions group, the

company provides major oil companies with branded fleet cards; it processes

data for those cards as well.

. Collected on critical accounts before sending to agency for third party

collections.

. Reviewed Dun and Bradstreet credit scores; reviewed and requested backup

invoices on open items.

( Locked and unlocked fuel cards for past due and current accounts;

credit adjustments and payment reconciliations; researched accounts

receivables issues with customers; maintained and entered cash receipts;

post and reconcile batches and match, code and entered invoices.

Accomplishments: Establish relationship with fuel vendors to maintain

accounts on a current status. I successfully maintained a bonus

on monthly bases.

MARPAST OF TEXAS. Houston, TX 2002 - 2004

Manager & Collector

Goal is to provide each customer with a quick and convenient place to

secure cash so they can go about their daily lives. Providing quality

service for our hard working customers was a TOP priority. Want to ensure

that when a quick convenient payday loan is needed.

. Handled collection accounts past 30-120 days; Reviewed and managed area

financial and operation.

. Recruiting, hiring and training new employees; reviewed daily branch

operations for multiple locations.

Accomplishments: Establish the "Manager of the Year" award for growth

and revenue.

PENNZOIL-QUAKER STATE, Houston, TX

2000 - 2002

Credit & Commercial Collector & A/R Clerk

Combining Shell lubricant's networks and infrastructure and Pennzoil-

Quaker State Company's leading motor oil brands, portfolio of car care

brands and Jiffy Lube stores, the new company is a leader in the U.S.

lubricants and car care business.

( Collected on critical accounts for various vendors, credit

adjustments, cash applications and payment

Reconciliation.

( Researched unapplied checks and credit card payments as well as

credits and debits; sending

Statements on open items.

( Researched accounts receivables issues with customers and composed

spreadsheets in Excel.

Accomplishments: Developed a steady relationship with vendors to

maintain accounts and help with any issues dealing with there

account.

BLUE CROSS-BLUE SHEILD OF TEXAS, Houston, TX 1999 -

2000

Customer Service Representative

Blue Cross and Blue Shield of Texas know health care coverage in Texas; we

invented it. We're Texas born and bred, and this is the only place we do

business. Our mission since our founding more than 70 years ago has been to

provide financially sound health care coverage to as many Texans as

possible.

( Responded to and resolved health care member and providers inquiries

via call center.

( Quoted benefits to providers and members; submitted medical claims

for review.

Accomplishments: Establish a relationship with various providers.

COMPAQ COMPUTERS, Houston, TX 1998 - 1999

Credit & Commercial Collector & A/R Clerk

. Compaq Computers is the world's largest computer company.

. I completed outbound collection calls to government agencies; sending

statements on open items, analyzed credit reports through the Dun and

Bradstreet credit systems.

Accomplishments: Maintain to keep past due accounts to current status.

.

SOFTWARE EXPERIENCE

Microsoft 2003, Microsoft Excel, Microsoft Word,

Microsoft Outlook, SAP, Oracle, AS400

EDUCATION

Aldine Sr. High School (1992)

Academic Diploma

The Ocean Corp

Commercial Diving and Underwater Welding

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