Eric S. Huxtable
***** ******** ****, **** ******, CA 92630 l 949-***-****
Email: abmqxc@r.postjobfree.com
CAREER OBJECTIVE:
Seeking a Management position within the Finance Industry whereby natural
and acquired skills can be fully utilized offering opportunity for growth
and advancement
PERSONAL ATTRIBUTES:
E
Able to see tasks through from inception to completion.
Reliable and adaptable.
Able to learn new systems quickly and take initiative.
Friendly, excellent people skills.
Self-motivated; needs little supervision.
Excellent problem solving ability.
Able to handle stressful situations well.
EMPLOYMENT HISTORY:
Nov 2009 - Present Pacific Monarch Resorts, Inc.
Collector I
. Negotiate loan payments on accounts 11-60 days past due
. Handle approximately 200 dialer calls on the Intero Predictive Dialer
. Process phone payments through Equiant
. Negotiate Home Owner's Association payments
. Skip Trace for contact and collect
Aug 2007- Aug 2009 Eagle Community Credit Union
Collections and Recovery Manager
. Oversee collections on accounts 5 days past due to charge off
(150 days)
. Collection on Auto loans, personal loans, 1st TD's, HELOC's, LOC's,
Negative Shares
. Coach and develop collectors to improve performance
. Provide guidance and leadership daily in efforts to manage
delinquency and reduce losses
. Review work lists daily and advise next steps or escalation
. Manage impound and lien notices
. Research, develop and implement new policies and procedures.
. Review and authorize accounts for charge-offs, repossessions
. Review and advise on bankruptcy and small claims accounts
. Ensure adherence to different state laws pertaining to collection and
the Fair Debt Collection Practices Act
. Prepare necessary reporting to include Repossession tracking, charge
offs, vendor performance
. Manage third party vendors to include repossession companies, 3rd
party collections, Collateral Protective Insurance/Force-place,
Investigation firms, liquidation companies
. Initiate CPI claims and track settlement process
. Review and process vendor invoices in Symitar Teller Transaction
. Review legal and bankruptcy accounts for small claims, liens,
garnishments and settlements
. Review, advise and process Negative Shares
. Charge off loans monthly
. Prepare Sales Tax Return quarterly
Jan 2004-May 2007 GE Money Bank Lending, Inc.
Deficiency Balance Specialist - July 2006 -May 2007
. Collect deficiency balances on charged-off loans
. Manage outside collection agencies to obtain acceptable payment
arrangements and settlements
. Negotiate payment plans and/or settlements for in-house accounts
. Review customer credit and assets to determine financial resources
. Skip trace accounts for resolution
. Review, update, and correct Consumer Credit Bureau reports when
necessary
. Recommend accounts for legal processing
Portfolio Control Manager - Jan 2004 - July 2006
. Manage Davox-Unison Dialer System
. Supervise a staff of 13-25 employees
. Build and filter campaigns daily based on collection strategy and
staffing
. Review productivity reports for consistency
. Review delinquent accounts and determine the actions required
. Discuss and review collection activity regularly with Collections
Manager
. Review repossession requests with Collections Manager
. Communicate with the Collections Manager regularly regarding
collection/delinquency trends,
. Develop Employee Performance Metrics
. Conduct annual and bi-annual reviews with staff
. Administer corrective action as needed to include verbal and written
discipline
Aug 2000-Jan 2004 Triad Financial Corporation
Insurance Supervisor - Loss Recovery Department
Jan 2003-Jan 2004
. Responsible for total loss and repairable claims filed by the
borrower
. Supervise and advise on insurance issues to include claims and list
management
. Obtain or exceed monthly department goals
. Deliver positive ideas and solutions to achieve goals and solve
problems that are efficient and flexible
. Review and document work lists each day
. Review and clear all supervisor work lists daily, routing accounts to
appropriate departments
. Evaluate employee performance offering necessary suggestions to
correct issues on a daily and weekly basis
. Update Policy and Procedures as needed
. Ensure Policy and Procedure compliance
. Repossess vehicles if needed to prevent charge off
. Develop and maintain repossession company relationships
. Manage impound and lien notices
Legal Management Department-Legal/Asset Skip Tracer II
Aug 2000-Jan2003
. Skip trace on pre-charge off and charge-off accounts awaiting
judgment
. Skip trace on charged-off accounts with judgments in place
. Locate assets to include mortgages, bank accounts and automobiles
for lien purposes
. Locate debtor employment for wage garnishment
. Train, advise and assist co-workers
. Update and maintain skip logs
. Consistently meet and exceed monthly goals
Deficiency Skip Department - Skip Tracer I
. Review system notes in an effort to profile and locate customer
. Validates information to verify that account is a legitimate "skip"
account
. Generate leads that reestablish communication with the customer for
account to be resolved
. Utilize internet resources, Credit Bureaus and references to locate
customers/vehicles
. Trained new skip tracers
. Skip traced on charged-off accounts
. Located debtors for deficiency collection action
. Consistently met and exceeded monthly goals
. Utilized proficient investigative skills
Nov 1999 - Aug 2000 Onyx Acceptance Corporation
Collector I - Dialer-Mosiax
. Collected on 1-27 day delinquent accounts in a professional and
consistent manner
. Placed and received outbound and inbound calls and accurately
documenting all information
. Advised and arranged electronic payments and deferments with
organized follow-up
. Maintained compliance with the Fair Debt Collection Practices Act
. Advised on due date changes
. Reviewed payment history
. Addressed customer concerns
Jan 1992 - Jan 2000 United States Marine Corps
. Honorable Discharge as a Sergeant
EDUCATION:
Duquesne University, Pittsburgh, PA
Completed one year in Liberal Arts
Jakarta International School, Jakarta, Indonesia
High School Diploma