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Manager Accounts

Port Jervis, New York, 12771, United States
May 28, 2010

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Eric S. Huxtable

***** ******** ****, **** ******, CA 92630 l (949) ***-****



Seeking a Management position within the Finance Industry whereby natural

and acquired skills can be fully utilized offering opportunity for growth

and advancement



Able to see tasks through from inception to completion.

Reliable and adaptable.

Able to learn new systems quickly and take initiative.

Friendly, excellent people skills.

Self-motivated; needs little supervision.

Excellent problem solving ability.

Able to handle stressful situations well.


Nov 2009 - Present Pacific Monarch Resorts, Inc.

Collector I

. Negotiate loan payments on accounts 11-60 days past due

. Handle approximately 200 dialer calls on the Intero Predictive Dialer

. Process phone payments through Equiant

. Negotiate Home Owner's Association payments

. Skip Trace for contact and collect

Aug 2007- Aug 2009 Eagle Community Credit Union

Collections and Recovery Manager

. Oversee collections on accounts 5 days past due to charge off

(150 days)

. Collection on Auto loans, personal loans, 1st TD's, HELOC's, LOC's,

Negative Shares

. Coach and develop collectors to improve performance

. Provide guidance and leadership daily in efforts to manage

delinquency and reduce losses

. Review work lists daily and advise next steps or escalation

. Manage impound and lien notices

. Research, develop and implement new policies and procedures.

. Review and authorize accounts for charge-offs, repossessions

. Review and advise on bankruptcy and small claims accounts

. Ensure adherence to different state laws pertaining to collection and

the Fair Debt Collection Practices Act

. Prepare necessary reporting to include Repossession tracking, charge

offs, vendor performance

. Manage third party vendors to include repossession companies, 3rd

party collections, Collateral Protective Insurance/Force-place,

Investigation firms, liquidation companies

. Initiate CPI claims and track settlement process

. Review and process vendor invoices in Symitar Teller Transaction

. Review legal and bankruptcy accounts for small claims, liens,

garnishments and settlements

. Review, advise and process Negative Shares

. Charge off loans monthly

. Prepare Sales Tax Return quarterly

Jan 2004-May 2007 GE Money Bank Lending, Inc.

Deficiency Balance Specialist - July 2006 -May 2007

. Collect deficiency balances on charged-off loans

. Manage outside collection agencies to obtain acceptable payment

arrangements and settlements

. Negotiate payment plans and/or settlements for in-house accounts

. Review customer credit and assets to determine financial resources

. Skip trace accounts for resolution

. Review, update, and correct Consumer Credit Bureau reports when


. Recommend accounts for legal processing

Portfolio Control Manager - Jan 2004 - July 2006

. Manage Davox-Unison Dialer System

. Supervise a staff of 13-25 employees

. Build and filter campaigns daily based on collection strategy and


. Review productivity reports for consistency

. Review delinquent accounts and determine the actions required

. Discuss and review collection activity regularly with Collections


. Review repossession requests with Collections Manager

. Communicate with the Collections Manager regularly regarding

collection/delinquency trends,

. Develop Employee Performance Metrics

. Conduct annual and bi-annual reviews with staff

. Administer corrective action as needed to include verbal and written


Aug 2000-Jan 2004 Triad Financial Corporation

Insurance Supervisor - Loss Recovery Department

Jan 2003-Jan 2004

. Responsible for total loss and repairable claims filed by the


. Supervise and advise on insurance issues to include claims and list


. Obtain or exceed monthly department goals

. Deliver positive ideas and solutions to achieve goals and solve

problems that are efficient and flexible

. Review and document work lists each day

. Review and clear all supervisor work lists daily, routing accounts to

appropriate departments

. Evaluate employee performance offering necessary suggestions to

correct issues on a daily and weekly basis

. Update Policy and Procedures as needed

. Ensure Policy and Procedure compliance

. Repossess vehicles if needed to prevent charge off

. Develop and maintain repossession company relationships

. Manage impound and lien notices

Legal Management Department-Legal/Asset Skip Tracer II

Aug 2000-Jan2003

. Skip trace on pre-charge off and charge-off accounts awaiting


. Skip trace on charged-off accounts with judgments in place

. Locate assets to include mortgages, bank accounts and automobiles

for lien purposes

. Locate debtor employment for wage garnishment

. Train, advise and assist co-workers

. Update and maintain skip logs

. Consistently meet and exceed monthly goals

Deficiency Skip Department - Skip Tracer I

. Review system notes in an effort to profile and locate customer

. Validates information to verify that account is a legitimate "skip"


. Generate leads that reestablish communication with the customer for

account to be resolved

. Utilize internet resources, Credit Bureaus and references to locate


. Trained new skip tracers

. Skip traced on charged-off accounts

. Located debtors for deficiency collection action

. Consistently met and exceeded monthly goals

. Utilized proficient investigative skills

Nov 1999 - Aug 2000 Onyx Acceptance Corporation

Collector I - Dialer-Mosiax

. Collected on 1-27 day delinquent accounts in a professional and

consistent manner

. Placed and received outbound and inbound calls and accurately

documenting all information

. Advised and arranged electronic payments and deferments with

organized follow-up

. Maintained compliance with the Fair Debt Collection Practices Act

. Advised on due date changes

. Reviewed payment history

. Addressed customer concerns

Jan 1992 - Jan 2000 United States Marine Corps

. Honorable Discharge as a Sergeant


Duquesne University, Pittsburgh, PA

Completed one year in Liberal Arts

Jakarta International School, Jakarta, Indonesia

High School Diploma

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