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Manager Accounts

Location:
Port Jervis, New York, 12771, United States
Posted:
May 28, 2010

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**** S. ********

***** ******** ****, **** ******, CA 92630 l (949) ***-****

Email: ****.********@*****.***

CAREER OBJECTIVE:

Seeking a Management position within the Finance Industry whereby natural

and acquired skills can be fully utilized offering opportunity for growth

and advancement

PERSONAL ATTRIBUTES:

E

Able to see tasks through from inception to completion.

Reliable and adaptable.

Able to learn new systems quickly and take initiative.

Friendly, excellent people skills.

Self-motivated; needs little supervision.

Excellent problem solving ability.

Able to handle stressful situations well.

EMPLOYMENT HISTORY:

Nov 2009 - Present Pacific Monarch Resorts, Inc.

Collector I

. Negotiate loan payments on accounts 11-60 days past due

. Handle approximately 200 dialer calls on the Intero Predictive Dialer

. Process phone payments through Equiant

. Negotiate Home Owner's Association payments

. Skip Trace for contact and collect

Aug 2007- Aug 2009 Eagle Community Credit Union

Collections and Recovery Manager

. Oversee collections on accounts 5 days past due to charge off

(150 days)

. Collection on Auto loans, personal loans, 1st TD's, HELOC's, LOC's,

Negative Shares

. Coach and develop collectors to improve performance

. Provide guidance and leadership daily in efforts to manage

delinquency and reduce losses

. Review work lists daily and advise next steps or escalation

. Manage impound and lien notices

. Research, develop and implement new policies and procedures.

. Review and authorize accounts for charge-offs, repossessions

. Review and advise on bankruptcy and small claims accounts

. Ensure adherence to different state laws pertaining to collection and

the Fair Debt Collection Practices Act

. Prepare necessary reporting to include Repossession tracking, charge

offs, vendor performance

. Manage third party vendors to include repossession companies, 3rd

party collections, Collateral Protective Insurance/Force-place,

Investigation firms, liquidation companies

. Initiate CPI claims and track settlement process

. Review and process vendor invoices in Symitar Teller Transaction

. Review legal and bankruptcy accounts for small claims, liens,

garnishments and settlements

. Review, advise and process Negative Shares

. Charge off loans monthly

. Prepare Sales Tax Return quarterly

Jan 2004-May 2007 GE Money Bank Lending, Inc.

Deficiency Balance Specialist - July 2006 -May 2007

. Collect deficiency balances on charged-off loans

. Manage outside collection agencies to obtain acceptable payment

arrangements and settlements

. Negotiate payment plans and/or settlements for in-house accounts

. Review customer credit and assets to determine financial resources

. Skip trace accounts for resolution

. Review, update, and correct Consumer Credit Bureau reports when

necessary

. Recommend accounts for legal processing

Portfolio Control Manager - Jan 2004 - July 2006

. Manage Davox-Unison Dialer System

. Supervise a staff of 13-25 employees

. Build and filter campaigns daily based on collection strategy and

staffing

. Review productivity reports for consistency

. Review delinquent accounts and determine the actions required

. Discuss and review collection activity regularly with Collections

Manager

. Review repossession requests with Collections Manager

. Communicate with the Collections Manager regularly regarding

collection/delinquency trends,

. Develop Employee Performance Metrics

. Conduct annual and bi-annual reviews with staff

. Administer corrective action as needed to include verbal and written

discipline

Aug 2000-Jan 2004 Triad Financial Corporation

Insurance Supervisor - Loss Recovery Department

Jan 2003-Jan 2004

. Responsible for total loss and repairable claims filed by the

borrower

. Supervise and advise on insurance issues to include claims and list

management

. Obtain or exceed monthly department goals

. Deliver positive ideas and solutions to achieve goals and solve

problems that are efficient and flexible

. Review and document work lists each day

. Review and clear all supervisor work lists daily, routing accounts to

appropriate departments

. Evaluate employee performance offering necessary suggestions to

correct issues on a daily and weekly basis

. Update Policy and Procedures as needed

. Ensure Policy and Procedure compliance

. Repossess vehicles if needed to prevent charge off

. Develop and maintain repossession company relationships

. Manage impound and lien notices

Legal Management Department-Legal/Asset Skip Tracer II

Aug 2000-Jan2003

. Skip trace on pre-charge off and charge-off accounts awaiting

judgment

. Skip trace on charged-off accounts with judgments in place

. Locate assets to include mortgages, bank accounts and automobiles

for lien purposes

. Locate debtor employment for wage garnishment

. Train, advise and assist co-workers

. Update and maintain skip logs

. Consistently meet and exceed monthly goals

Deficiency Skip Department - Skip Tracer I

. Review system notes in an effort to profile and locate customer

. Validates information to verify that account is a legitimate "skip"

account

. Generate leads that reestablish communication with the customer for

account to be resolved

. Utilize internet resources, Credit Bureaus and references to locate

customers/vehicles

. Trained new skip tracers

. Skip traced on charged-off accounts

. Located debtors for deficiency collection action

. Consistently met and exceeded monthly goals

. Utilized proficient investigative skills

Nov 1999 - Aug 2000 Onyx Acceptance Corporation

Collector I - Dialer-Mosiax

. Collected on 1-27 day delinquent accounts in a professional and

consistent manner

. Placed and received outbound and inbound calls and accurately

documenting all information

. Advised and arranged electronic payments and deferments with

organized follow-up

. Maintained compliance with the Fair Debt Collection Practices Act

. Advised on due date changes

. Reviewed payment history

. Addressed customer concerns

Jan 1992 - Jan 2000 United States Marine Corps

. Honorable Discharge as a Sergeant

EDUCATION:

Duquesne University, Pittsburgh, PA

Completed one year in Liberal Arts

Jakarta International School, Jakarta, Indonesia

High School Diploma



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