THELMA DOMINGUEZ
**** ******** **. # *** ( Playa Del Rey, California 90293
626-***-**** ( abmqx2@r.postjobfree.com
Managing Director: Credit and Collections
Media, E-organizations, Manufacturing
Highly focused, action-oriented visionary directly impacting corporate
growth and profitability by revolutionizing and building effective Credit,
Collections, Billing, Accounts Receivables, Customer Service departments
and protocols. Highly adaptable professional with national and
international corporate business experience across multiple industries and
Goal-driven leader with the demonstrated ability to align internal
operations with overall corporate goals through well-crafted and executed
strategic plans resulting in higher employee productivity, morale, and
retention.
. Motivator skillfully communicating and securing buy-in for pervasive
organizational changes, decisively devising and implementing major policy
changes yielding rapid yet qualitative results in a team-spirited
environment.
. Fluent in English and Spanish.
Operations Management ( Operational Restructuring ( Turnarounds (
International Business ( Staff Retention Negotiations ( Policies,
Procedures, and Process Development ( New System Development (Complex
Credit Analysis Expertise ( Team Development ( Problem Resolution (
Strategic Planning ( Cash Flow Management
PROFESSIONAL EXPERIENCE
TELSCAPE COMMUNICATIONS INC. Monrovia, California ( 2008-2009
Senior Director of Credit, Collections, A/R, Risk Management and Outsourced
Customer Service
Handpicked by the CEO and CFO of the $125M telecommunications company to
overhaul and rebuild the Accounts Receivable department of a private
telecommunications corporation catering to the Hispanic markets in
California, Nevada, Central America, and Mexico. Optimized cash flow
slashed operating expenses and bad debt and instituted productive new
protocols and A/R systems. Heightened employee morale and stabilized the
workforce. Revamped job descriptions, resulting in pay increases for
qualified front-line and managerial staff.
Select Key Highlights:
. Achieved an average cash flow management rate of 98% per month over 2
years, up from a previous 87%.
. Originated effective new reports designed to more accurately calculate
international corporate performance.
. Strengthened overall processes, including system set up, business
management, and cash flow, despite a workforce reduction from 39 to 14
people.
. Cut bad debt from 6.5% to 3.2% of revenues in one year.
. Captured $864K in cost savings after eliminating a contractor with a
Mexico vendor.
EXPERIAN INTERACTIVE (dba) LowerMyBills.com, Los Angeles, California ( 2006-
2008
A direct affiliate of Experian Group with clients in 67 countries and $4.1B
annual revenues.
Senior Director of Credit, Collections, Receivables and Client Relations
Pioneered and instituted official protocols governing the company's
inaugural Credit, Collections, and Cash Receipts Departments. Implemented
viable new policies, procedures, and processes, augmenting existing
systems and introducing new applications. Introduced several new tools,
including systems reports to calculate overall performance.
THELMA DOMINGUEZ ( Page 2 ( abmqx2@r.postjobfree.com
Senior Director of Credit, Collections, Receivables and Client Relations
Cont.
Evaluated and addressed staffing levels and training needs. Instituted
operating budget controls while negotiating payment for outstanding
balances as part of debt reduction strategies. Retooled credit
applications, invoices, forms, and telephone scripts. Downsized staff
from 17 to 12 as the leader of 2 direct reports.
Select Key Accomplishments:
. Spearheaded numerous improvements during tenure with the company,
including a 37% jump in cash flow coupled with a drop in 90+ day balances
from 14% to 1%.
. Augmented system's credit analysis module producing efficiencies, and
automation on financial statement ratio and trend analysis.
. Established first formal credit department including Policies,
Procedures, and Processes.
. Developed reports for new metrics performance and risk management.
. Slashed bad debt from 10.5% to 3.1%.
. Procured collateral on leveraged clients including corporate guarantees,
liens and Letters of Credit.
. Contributed to the procurement of a favorable verdict in 5 lawsuits
brought against the company.
. Authored the department's first official policies, procedures, and
processes manual within 4 months of assuming the role.
. Engaged in retraining department managers and credit analyst staff in
management skills, and in depth comprehension of financial statements
analysis and credit risk analysis.
. Incorporated 4 receivable portfolios from newly purchased companies.
PRIMEDIA PUBLISHING INC., Los Angeles, California ( 1999-2005
Sr. Dir., Credit, Collections, Cash Receipts, Billing, Record & Risk
Control, and Customer Service
Restructured the west coast Accounts Receivables department, transforming
operations to strengthen cash flow, improve receivables, drive sales
growth, and revolutionizing morale. Introduced a new receivable software
system as the leader of the Credit, Collections, Cash Receipts, Record
Management and Billing departments.
Select Key Accomplishments:
. Reduced days sales outstanding (DSO) from 61.6 to 37.4 days.
. Demonstrated 0% tolerance for invoicing and billing discrepancies.
. Plummeted 90+ day balances from 27% to 1.5% of Receivables.
. Developed direct managements' skill set, knowledge and standardized
management style.
. Increased customer portfolio from 5,700 to 7,200 accounts.
. Cut staff from 42 to 30 people as the manager of 5 direct reports after
transitioning the Connecticut office to Los Angeles.
Note: Additional work history includes a role as Director of Business
Services at AMERICAN MEDICAL RESPONSE INC.and MATTEL TOYS. Full details
upon request.
EDUCATION
Graduate Studies in Economics of Latin America
Universidad Autonoma de Mexico
Bachelor of Science in Economics
University of California, Los Angeles