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Customer Service Data Entry

Location:
Manlius, New York, 13104, United States
Posted:
May 28, 2010

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Jessica Ellefson Souza

abmqwe@r.postjobfree.com

*** *. ****** **. *** 2

Manlius, NY 13104

(315) ***-****

EDUCATION: Syracuse University Syracuse, New York

B.A. Spanish Language, Literature & Culture, May 2008

• Dean’s List

EXPERIENCE:

2008- Present L. & J. G. Stickley Inc. Manlius, New York

HR Assistant

• Daily interaction with employees in diverse manufacturing environment

• Translate and interpret reviews, orientations, medical and other confidential information for Spanish speaking employees

• Track Leave of Absence of employees

• Assist in Benefits Administration

o Process dental claims

o Translate 401K benefits, health and dental plans, flexible spending option, and life insurance option for Spanish speaking

employees

• Applicant tracking and initial screening

• Developed relationships with managers in Retail and Manufacturing environments

Receptionist

• Clerical duties including directing calls on a switchboard handling multiple lines, taking messages, making photo copies, typing

memos and letters including those with confidential information, data entry, filing, mail distribution, customer service, greeting

customers and vendors

• Purchasing / Accounting assistant

o Maintain Material Distribution Forms

o Create Debit Memos to charge vendors for damaged or unusable product

o Verify orders were received, invoices are correct, and authorize payment

2003-Present Freelance Interpreting and Translating

• Assisted Brazilian and Cuban immigrants in completing paper work such as employment applications, social security card form,

drivers license form, forms to obtain residential status and other immigration forms

• Translated certification requirements such as those required for ADCI (Association of Diving Contractors International).

• Assisted in obtaining international contracts

o Translated email correspondences and interpreted phone conversations between client and diver for contract purposes

to establish day rates, length of contract, travel itinerary and travel costs covered

• Interpreted for Aupair and host family English to Portuguese / Portuguese to English to establish ground rules in the household

• Interpreted day to day conversations for Brazilian immigrants English to Portuguese / Portuguese to English

• Tutored Spanish for high school level students

2007-2008 CNY Outsourcing Syracuse, New York L.

& J. G. Stickley Inc.: Receptionist

• Clerical duties including directing calls on a switchboard handling multiple lines, taking messages, making photo copies, typing

memos and letters, data entry, filing, customer service, greeting customers and vendors

• Hired as a full time employee following temp assignment

Literacy Volunteers: Data Entry

• Entering customer information into database

Flower City Glass: Receptionist

• Clerical duties including making and receiving calls for small office to quote customers, schedule jobs and pickups, filing, copying,

faxing

• Took cash, check, and credit card payments from customers

COMPUTER SKILLS: LANGUAGE SKILLS

• •

Proficient in Microsoft Office Fluent in Portuguese and Spanish

• •

Knowledge of: Comprehensible in Italian and French

o X-File

o Storis

o HRIS / Ultipro

o Fourth Shift



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