MICHELLE WAIBEL
**** **** *** ( Frisco, Texas ***34
214-***-**** ( ***************@*****.***
Training, Organizational Development, Human Resources, Recruiting
Analytical and problem-solving human resources professional with extensive
experience leading affairs associated with employee training, executive-
level development and organizational policies / procedures. Design,
coordinate and facilitate educational and progression programs that promote
equitable career paths, diversity management and culture change. Areas of
expertise:
Project Management ( Organizational Development ( Personnel Training (
Problem Solving
Employee Recruiting / Communications / Empowerment ( Training and
Development ( Presentations
Needs Assessment ( Self-Directed Work Teams ( Program Concept / Design (
Performance Engineering
Employee Retention ( Public Speaking ( Change Management ( Gap Analysis
PROFESSIONAL EXPERIENCE
TALEO INC, Dallas, Texas 2007 to 2010
Industry leader in development and implementation of full suite of
applicant tracking, onboarding and performance management software.
Consultant- Taleo
Report to the Director of Central Services. Develop all project plan,
budget and task initiatives based on client's statement of work and
requirements. Manage functional and technical consultant tasks and
performance. Lead all client change management initiatives and supply best
practice with regards to recruiting and onboarding process and translation
into Taleo software.
Major Contributions
. Successful, on time, on budget implementation of Taleo Applicant
Tracking and Onboarding software for over 50 clients both domestic and
international based.
. Serve as key subject matter expert with regards to Taleo Onboarding
software functionality and best practice consultant.
. Awarded company wide Team Member of the Year 2008 by peer vote and
executive sign off on selection.
BLOCKBUSTER, INCORPORATED, Dallas, Texas ( 2006-2007
Specializes in the movie and game rental business with online and in store
sales strategies. Employs more than 50,000 individuals.
Program Manager, Organizational Design and Development
Report to the Director of HR Development Services. Spearhead the framework,
development and execution of corporate staff progression planning,
performance management and mentoring. Serve as performance coach to
executive leaders. Supervise a 10 member cross-functional team in the
development of a new hire "onboarding" program.
Major Contributions:
. Decreased staff turnover 2% while serving as a key participant in the
design of employee engagement and retention programs.
. Contributed to the restructuring of an employment value propositioning
project by serving as the
MICHELLE WAIBEL ( Page 2 ( ***************@*****.***
. Developed and implemented a field pre-assessment questionnaire while
leading the direction and efforts of a third party vendor partnership.
PIZZA HUT, INCORPORATED, Dallas, Texas ( 2000-2006
Quick and casual food services. Operating entity of YUM Brands consisting
of sister operations such as Taco Bell, KFC, A&W and Long John Silvers.
Manager, Concept Development (2002-2006) / Manager, Training Development
(2000-2002)
Appointed to create and launch concept layers with the specific objective
of generating double-digit sales growth year-over-year. Served on executive
steering committees. Managed writers, artists and courseware developers to
implement measurements for various operational programs. Led cross-
functional teams of up to 16 individuals. Reported to the Chief Concept
Officer and Director of Training Development.
Major Contributions:
. Boosted customer repurchase intent and increased consumer satisfaction 6
points through development of new leadership training programs delivered
within a 3 month period with a $100K budget.
. Increased service metrics 20% as a result of creating programs focused
on customer approval.
. Contributed to the profitable growth of 100 new dine-in establishments
by developing and facilitating new concept orientation training for a
broad base of franchise owners.
CONSULTING PARTNERS, INCORPORATED, Dallas, Texas ( 1999-2000
Designs, develops and delivers customized e-learning, training,
documentation and performance improvement solutions.
Human Performance Consultant
Hired to deliver consulting services specific to performance improvement
initiatives with a focus on needs and job task analysis, technical writing
and courseware development.
Major Contributions:
. Reduced the length of a 6 week training course while improving
individual job performance for Southwestern Bell through the audit,
evaluation and redesign of course material.
. Aligned training initiatives with mission critical business objectives
for Pizza Hut by developing 7 comprehensive management training modules.
TGI FRIDAY'S, Dallas, Texas ( 1998-1999
Provides an environment where individuals can experience casual dining with
locations in 54 countries.
Training and Project Manager, Domestic Focus
Spearheaded the evaluation of existing training programs and the design of
development plans. Led efforts related to needs analysis, project proposals
and training material. Managed the development and execution of enterprise
implementation plans. Reported to the Senior Director of Training
Development.
Major Contributions:
. Developed the "Executive and Operational Management Leadership
Development Program" through creation of action plans and train-the-
trainer implementation while controlling a $20K budget.
. Established a "Career and Leadership Development Program" by aligning
operations, corporate career paths and leadership training.
. Received corporate recognition for exceeding recruiting expectations and
recognized by the HR executive team for exceeding project expectations.
RUBY TUESDAY, INCORPORATED, Dallas, Texas ( 1994-1998
A leader in restaurant food and beverage services with a high standard in
culinary excellence.
MICHELLE WAIBEL ( Page 3 ( ***************@*****.***
Director, Quality Service and Training / Assistant General Manager
Managed overall events related to quality issues, new store openings,
staffing, travel budget and training instructor selection. Reported to the
Chief Concept Officer.
Major Contributions:
. Played a key role in the advancement of public approval and performance
excellence by designing and developing comprehensive "front of house"
training programs.
Note: Additional career history includes roles as Corporate Trainer and New
Store Opening Lead at Landry's Corporation and a successful college
internship at Walt Disney World.
EDUCATION
Bachelor of Science (emphasis in Restaurant, Hotel and Institutional
Management)
Texas Tech University, Lubbock, Texas
AFFILIATIONS
American Society for Training and Development (ASTD)
Society for Human Resource Management (SHRM)
Women's Foodservice Forum
MICHELLE WAIBEL
3933 Frio Way ( Frisco, Texas 75034
214-***-**** ( ***************@*****.***
Dear Team:
Utilizing 360 management feedback tools to advance individual performance,
leveraging personal experience in Six Sigma environments and introducing
high impact organizational development programs are some of the ways I have
contributed to the success of past and present employers. With
comprehensive experience incorporating cutting edge organizational
strategies and implementing widespread training programs that exceed
expectations, I am now seeking the opportunity to join a company such as
yours.
My roles in the past have ranged from leading performance management
projects, deploying instructional design programs to field representatives
and providing thought leadership while closely managing budgets and
timelines. A sample of my highlights while serving in the above and
additional positions includes:
. Co-designing and implementing employee engagement and retention programs
that decreased staff turnover.
. Developing and facilitating new orientation training for franchise
owners that contributes to the profitable growth of dine-in restaurants.
. Creating action plans and train-the-trainer programs to develop
executive and operational management leadership.
. Selecting, planning for and executing against the implementation of
applicant tracking software initiatives
I am equipped with exceptional skills in human resources leadership,
strategic planning and high-level organization development training as well
as the ability to recruit and retain contributive team members. For a more
detailed presentation of my skills and background, please review the
enclosed resume and feel free to contact me at your earliest convenience.
Sincerely,
Michelle Waibel