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Manager Training

Frisco, Texas, 75034, United States
May 28, 2010

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**** **** *** ( Frisco, Texas ***34

214-***-**** (

Training, Organizational Development, Human Resources, Recruiting

Analytical and problem-solving human resources professional with extensive

experience leading affairs associated with employee training, executive-

level development and organizational policies / procedures. Design,

coordinate and facilitate educational and progression programs that promote

equitable career paths, diversity management and culture change. Areas of


Project Management ( Organizational Development ( Personnel Training (

Problem Solving

Employee Recruiting / Communications / Empowerment ( Training and

Development ( Presentations

Needs Assessment ( Self-Directed Work Teams ( Program Concept / Design (

Performance Engineering

Employee Retention ( Public Speaking ( Change Management ( Gap Analysis


TALEO INC, Dallas, Texas 2007 to 2010

Industry leader in development and implementation of full suite of

applicant tracking, onboarding and performance management software.

Consultant- Taleo

Report to the Director of Central Services. Develop all project plan,

budget and task initiatives based on client's statement of work and

requirements. Manage functional and technical consultant tasks and

performance. Lead all client change management initiatives and supply best

practice with regards to recruiting and onboarding process and translation

into Taleo software.

Major Contributions

. Successful, on time, on budget implementation of Taleo Applicant

Tracking and Onboarding software for over 50 clients both domestic and

international based.

. Serve as key subject matter expert with regards to Taleo Onboarding

software functionality and best practice consultant.

. Awarded company wide Team Member of the Year 2008 by peer vote and

executive sign off on selection.

BLOCKBUSTER, INCORPORATED, Dallas, Texas ( 2006-2007

Specializes in the movie and game rental business with online and in store

sales strategies. Employs more than 50,000 individuals.

Program Manager, Organizational Design and Development

Report to the Director of HR Development Services. Spearhead the framework,

development and execution of corporate staff progression planning,

performance management and mentoring. Serve as performance coach to

executive leaders. Supervise a 10 member cross-functional team in the

development of a new hire "onboarding" program.

Major Contributions:

. Decreased staff turnover 2% while serving as a key participant in the

design of employee engagement and retention programs.

. Contributed to the restructuring of an employment value propositioning

project by serving as the


. Developed and implemented a field pre-assessment questionnaire while

leading the direction and efforts of a third party vendor partnership.

PIZZA HUT, INCORPORATED, Dallas, Texas ( 2000-2006

Quick and casual food services. Operating entity of YUM Brands consisting

of sister operations such as Taco Bell, KFC, A&W and Long John Silvers.

Manager, Concept Development (2002-2006) / Manager, Training Development


Appointed to create and launch concept layers with the specific objective

of generating double-digit sales growth year-over-year. Served on executive

steering committees. Managed writers, artists and courseware developers to

implement measurements for various operational programs. Led cross-

functional teams of up to 16 individuals. Reported to the Chief Concept

Officer and Director of Training Development.

Major Contributions:

. Boosted customer repurchase intent and increased consumer satisfaction 6

points through development of new leadership training programs delivered

within a 3 month period with a $100K budget.

. Increased service metrics 20% as a result of creating programs focused

on customer approval.

. Contributed to the profitable growth of 100 new dine-in establishments

by developing and facilitating new concept orientation training for a

broad base of franchise owners.


Designs, develops and delivers customized e-learning, training,

documentation and performance improvement solutions.

Human Performance Consultant

Hired to deliver consulting services specific to performance improvement

initiatives with a focus on needs and job task analysis, technical writing

and courseware development.

Major Contributions:

. Reduced the length of a 6 week training course while improving

individual job performance for Southwestern Bell through the audit,

evaluation and redesign of course material.

. Aligned training initiatives with mission critical business objectives

for Pizza Hut by developing 7 comprehensive management training modules.

TGI FRIDAY'S, Dallas, Texas ( 1998-1999

Provides an environment where individuals can experience casual dining with

locations in 54 countries.

Training and Project Manager, Domestic Focus

Spearheaded the evaluation of existing training programs and the design of

development plans. Led efforts related to needs analysis, project proposals

and training material. Managed the development and execution of enterprise

implementation plans. Reported to the Senior Director of Training


Major Contributions:

. Developed the "Executive and Operational Management Leadership

Development Program" through creation of action plans and train-the-

trainer implementation while controlling a $20K budget.

. Established a "Career and Leadership Development Program" by aligning

operations, corporate career paths and leadership training.

. Received corporate recognition for exceeding recruiting expectations and

recognized by the HR executive team for exceeding project expectations.

RUBY TUESDAY, INCORPORATED, Dallas, Texas ( 1994-1998

A leader in restaurant food and beverage services with a high standard in

culinary excellence.


Director, Quality Service and Training / Assistant General Manager

Managed overall events related to quality issues, new store openings,

staffing, travel budget and training instructor selection. Reported to the

Chief Concept Officer.

Major Contributions:

. Played a key role in the advancement of public approval and performance

excellence by designing and developing comprehensive "front of house"

training programs.

Note: Additional career history includes roles as Corporate Trainer and New

Store Opening Lead at Landry's Corporation and a successful college

internship at Walt Disney World.


Bachelor of Science (emphasis in Restaurant, Hotel and Institutional


Texas Tech University, Lubbock, Texas


American Society for Training and Development (ASTD)

Society for Human Resource Management (SHRM)

Women's Foodservice Forum


3933 Frio Way ( Frisco, Texas 75034

214-***-**** (

Dear Team:

Utilizing 360 management feedback tools to advance individual performance,

leveraging personal experience in Six Sigma environments and introducing

high impact organizational development programs are some of the ways I have

contributed to the success of past and present employers. With

comprehensive experience incorporating cutting edge organizational

strategies and implementing widespread training programs that exceed

expectations, I am now seeking the opportunity to join a company such as


My roles in the past have ranged from leading performance management

projects, deploying instructional design programs to field representatives

and providing thought leadership while closely managing budgets and

timelines. A sample of my highlights while serving in the above and

additional positions includes:

. Co-designing and implementing employee engagement and retention programs

that decreased staff turnover.

. Developing and facilitating new orientation training for franchise

owners that contributes to the profitable growth of dine-in restaurants.

. Creating action plans and train-the-trainer programs to develop

executive and operational management leadership.

. Selecting, planning for and executing against the implementation of

applicant tracking software initiatives

I am equipped with exceptional skills in human resources leadership,

strategic planning and high-level organization development training as well

as the ability to recruit and retain contributive team members. For a more

detailed presentation of my skills and background, please review the

enclosed resume and feel free to contact me at your earliest convenience.


Michelle Waibel

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