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Manager Management

Location:
San Jose, California, 95136, United States
Posted:
May 28, 2010

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***** *****

**** *********** *****, ***. *** ( San Jose, CA 95136

E-mail: ********@*****.*** ( Cell Phone: 520.***.****

PRODUCT MANAGER / BUSINESS SYSTEMS ANALYST

Hi-Tech ~ Banking & Financial Services ~ Healthcare

Outstanding business analysis and product management skills coupled with a

proven record of envisioning user needs and successfully implementing

several commercial out-of-the-box as well as custom built applications for

major clients. Eager to make a significant contribution towards devising

tangible solutions for complex business problems. Skilled in:

. Requirements Gathering

. Use Cases

. MRDs & PRDs

. Functional Specifications

. UI Design

. Testing

. ITIL

. Agile Scrum

. Business Development

PROFESSIONAL EXPERIENCE

Cognizant Technology Solutions, Multiple Locations

Apr '04 - Present

Functional Consultant

As a high-quality business consulting professional with Cognizant, a $3

billion top-tier IT consulting firm, I have solved several business

problems for industry-leading clients by developing workable solutions

through the following roles:

Business Analyst at McAfee, Inc., Santa Clara, CA

Consulting Role (Nov '09 - Present)

. Built a brand new portal platform to support the existing partner

portal and several internal portals that had issues with

functionality, design and content. Re-designed all related web pages,

automated workflows and introduced new collaboration features such as

discussion forums and wikis. Project was implemented using Agile Scrum

methodology.

. Conducted high level analysis of technologies, market requirements and

trends. Analyzed business needs to evaluate and select the right

commercial portal suite and content management solution that would

best address existing issues. Effectively collaborated with business,

marketing, technical and design teams to capture requirements in the

form of BRDs.

Potential benefits of the new solution include 70,000 new orders

per quarter and elimination of spend on analytics by $1500 per report.

Business users can now update portal content in minutes instead of

raising IT requests that used to take up to 5 weeks to resolve.

Business Analyst at Autodesk, Inc., San Rafael, CA

Consulting Role (Aug '09 - Oct '09)

. Identified the pain points of the existing in-house forecasting and

resource management application by meeting with business users.

Enhanced the existing application by implementing business

requirements, and tested the new version by preparing test cases and

test scripts.

. Improved performance by reducing time spent on updates to less than 1

minute from 15 minutes on average, thereby resulting in huge

productivity gains. Trained the entire user audience, which comprised

a varied mix of individuals from Administrators and Project Managers

to Directors and VPs, on features of the enhanced application.

. Authored MRD and successfully made a business case for an enterprise

wide PPM solution to the Vice President and CIO after evaluating

different vendors and implementation options.

Business Systems Analyst at WellPoint, Inc., Thousand Oaks, CA

Consulting Role (Apr '09 - Jul '09)

. Implemented a centralized and flexible rules engine to provide

incentives to members across different medical programs. The rules

engine was built using a commercially available product.

. Interviewed Subject Matter Experts and business users to gather

requirements. Translated requirements into use case models and flows;

prepared detailed system specifications for all elements in the use

case models.

. Eliminated vendor costs for rule changes and modifications; provided

WellPoint with complete control over the incentive processing

workflow.

Product Manager at eBay, Inc., San Jose, CA

Consulting Role (Jul '08 - Mar '09)

. Replaced the existing makeshift configuration management tool with a

commercial, state-of-the-art Configuration Management Database (CMDB)

to improve availability and functioning of the eBay website. Developed

a roadmap for implementation after prioritizing enhancements; defined,

tracked and improved key product metrics.

. Prepared PRDs based on interactions with diverse user groups such as

Information Security, Capacity Planning and Asset Management. Oversaw

design, development and testing while serving as the key liaison

between technical teams and the user community.

. Achieved cost savings of $7.5m per quarter and freed up over 700

servers, while fully automating the process of identifying and

correcting configuration errors.

. Enhanced performance of the online ticketing system by automating

existing business processes and workflows.

Business Systems Analyst at American Express Company, Phoenix, AZ

Consulting Role (Feb '07 - May '08)

. Created a unique, personalized online experience for card members by

generating pre-approved based only on soft credit pulls. Ensured that

the design and content of web pages were in sync with the

requirements; reviewed test cases and performed functional testing.

. Improved the existing web-based card member self-servicing application

by migrating it to a better, modern technology platform in order to

provide a uniform, seamless experience for users.

. Streamlined user journeys for card members logging into the American

Express website to apply for pre-approved offers that they received

through e-mail or direct mail; re-designed the entire set of web pages

involved to provide the same look and feel to users.

Business Analyst at Bank of New York Mellon, New York, NY and Chennai,

India

Consulting Role (Apr '04 - Jan '07)

. Replaced the existing fund accounting platform at the newly acquired

mutual fund subsidiary with an improved, commercially available

solution in order to better integrate it with the entire organization.

. Developed customized portfolio reports for investment managers by

enhancing features of the reporting tool. Prepared functional

specifications that served as the base for development efforts; tested

the newly built reports by querying the database and ensuring data

integrity.

. Re-engineered the existing loan quoting, calculation and financing

application by migrating the legacy system to a newer, faster

technology platform; prepared design solutions and business process

flows based on use cases.

Illinois Institute of Technology, Chicago, IL

Jan '03 - Oct '03

Marketing Consultant

. Conducted market research, created business plans and presentations to

market a newly designed phlebotomy device. Met with potential vendors

and partners to set up strategic alliances.

. Secured the first prize after being adjudged the best entrepreneurial

idea at a competition conducted by IIT.

PRODUCT EXPERIENCE

. IBM Rational Tools

. IBM TADDM

. Lombardi Teamworks 6

. Lombardi Blueprint

. Remedy

. Eagle STAR & PACE

EDUCATION

Masters in Business Administration

Illinois Institute of Technology, Chicago, IL

Masters Program in International Business

PSG Institute of Management, Coimbatore, India

Bachelors in Science (Mathematics)

University of Madras, Madras, India

CERTIFICATIONS

. Information Technology Infrastructure Library (ITIL) Version 3

. Cognizant's internal certification in the Cards and Payments domain

. Cognizant's internal certification in the Investment Management domain

COMPUTER SKILLS

Microsoft Office 2007, Microsoft Visio 2007, Microsoft SharePoint, SQL,

Windows 7/ Vista/ XP, Mac OS X



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