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Customer Service Medical

Location:
Kansas City, Missouri, 64114, United States
Posted:
May 28, 2010

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LEONARD (***) *******

**** **** ******

Kansas City, Missouri 64114

913.***.****

********@*****.***

SUMMARY OF QUALIFICATIONS

Energetic manager, professional trainer and educator currently working in

the medical field as a surgical technologist.

. Talented negotiator with exceptional communication skills

. Problem solving expert, proven leader, exceptional interpersonal and

analytical abilities

. Proactive leader in waste reduction within a hospital setting

. Quick study and easily adaptable in any environment

. Ability to thrive independently or in a collaborative situation

EDUCATION & TRAINING

. Bachelor of Arts in Communications, Ottawa University

. Certificate of Completion, Surgical Technologist, Penn Valley

Community College

PROFESSIONAL EXPERIENCE

February 2007-Present: HCA Surgery Centers, Surgical Technologist

. Responsible for training scrub techs on proper procedural techniques

. Accountable for the maintenance of sterility during medical cases

. Responsible for proper usage of instrumentation during medical

procedures

. Assist in maintaining inventory of surgical supplies and equipment

August 2005-Present: The Culinary Center of Kansas City, Instructor

. Instruct Culinary Center patrons, both public and private, in a class

setting on various aspects of food preparation including original

recipes. Consistently sell out classes in "reservation only" setting,

keeping food costs at 12% or less, thus earning 30% instructor profit

as well as just under 50% profit for the Culinary Center

. Provide wine education to Culinary Center patrons as well as how to

pair food with various wine varietals at price points from $10 to $100

per bottle

. Instruct 20+ Culinary Center staff members on wine service, wine

varietals and bar tending specifics

July 2005-June 2006: Briarcliff Surgery Center, Surgical Technologist

. Accountable for the maintenance of sterility during medical cases

. Responsible for proper usage of instrumentation during medical

procedures

. Oversee operating room instrument care and sterilization

October 2002-Present: JJ's Restaurant, Server/Server Trainer

. Server at fine dining establishment where extensive wine and food

knowledge is required

. Perform as a server trainer for new employees

. Provide outstanding service to guests through education of both the

wine and food menu

. Consistently responsible for high volume sales, averaging $50 per

guest

July 2002-January 2004: Kansas City Custom Cuisine, Co-Owner

. Sold clients catering services through unique menu options,

presentation and customer service

. Catered weddings, private parties, corporate events, philanthropic

events and boxed lunches

. Negotiated and drafted client contracts and invoices

. Individually responsible for 60% of event sales

May 1997-September 2002: Fairway Grill, Server/Bartender/Wine Buyer/Server

Trainer/Key Employee

. Served as head bartender and server trainer for new employees

. Responsible for 100+ bottle wine list, liquor cost management and

inventory

. Served as "key employee" which included management duties, overseeing

staff, accounting

. Planned and directed wine dinners with various wine purveyors both

local and national



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