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Customer Service Sales

Hemet, California, 92543, United States
May 28, 2010

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James H. Tolliver III

*** **** ***

Hemet, Ca ***43



Bachelor of Science in Sociology - 2001

University of North Alabama


University of North Alabama Athletes Football

Division II Championship 1995

Objective: Seeking opportunity within a dynamic organization that welcomes

focus, initiative, dedication, and outstanding experience. Proficiencies

include executing projects on time, meeting and exceeding goals and

building businesses. Offering an exceptional ability to work under pressure

and deliver innovative improvement strategies to meet organizational


County of Riverside 12/2009-Present

Office Assistant III

Plans and directs through subordinate supervisors the operations of a

clerical staff. Studies existing clerical policies and procedures and makes

recommendations for organization or procedural changes to develop a more

efficient organization, directs and coordinates through subordinate

supervisors, procedural modifications resulting from policy changes or

changes in state, county or federal laws relating to the work. Prepares

manual of office procedures; hires, trains, assigns, reviews and evaluates

work of subordinates. Allocates resources to meet staffing, office space

and equipment needs; estimates supply and equipment requirements for

budgetary purposes. Receives telephone calls from regional department

offices, other units, employees, and the general public regarding all

aspect of Personnel, and provides information or services requested.

Initiates, reviews, and sign Personnel Action Request and Employment Action

Request documents that is required.

James H. Tolliver 2

Us Census 04/2010- Present


Enumerator receives assignments location and listing households and

conducting interviews with respondents. They explain the purposes of the

census, asking questions as worded on census forms, and record data on

these forms or on a hand-held computer. Enumerator canvasses an assignment

area searching for every place a person lives or could live. Enumerators

may be assigned to follow upon coverage problems to

determine if the designated household persons; or geographic area were

counted in the Census and counted correctly. Maintain records of hours

worked, units produced, miles driven, quality control results and expenses

incurred in the performances of duties. Enumerators are responsible for

accurate, expeditious completion of assignments.

California Loan Solutions, L.L.C 12/2006-3/2009

Loan Officer

Supervise, train, assist and develop a team of five loan officers. Maintain

constant communication with clients, lenders, underwriters, escrow officers

and appraisers to ensure loans are completed in a timely manner. Develop

relationships with real estate agents, investors and small business owners

to maintain a strong client referral list; maintaining a working pipeline

to ensure efficiency in employee loan process as well as my own loans.

Assist in processing loans originated by employed loan officers. Prepare

and conduct training to enhance loan officer sales skills, time management,

organization skills, customer service, referrals, and product knowledge

cultivate self motivation. Prepared trail balances, work sheets, work

schedules, and payroll for employees. Train and assist in real estate

transactions and contracts Communicated with banks and loan financers. I

improved business to business relationships with investors. I established

the relationships with the account executives and their bank institutions.

Also involved with company procedures contracts, agreements, minute orders

and resolutions, record-keeping, bookkeeping of accounting, statistical,

and narrative reports. Examine and verified fiscal documents such as

purchase orders, receiving records, and invoices.

James H. Tolliver 3

New Century Realty and Investments 9/2004-11/2006

Account Executive

Demonstrated an aggressive way of prospecting for new brokers in a assigned

territory. Obtain approval packages for new mortgage brokers. Responsible

for soliciting new loan files from approved mortgage brokers in assigned

territory. Provide on-going service support to mortgage brokers.

Communicates and trains mortgage brokers on HSOA's products, policies and

procedures to ensure all loan files are complete and within guidelines;

must maintain a minimum funding ratio of 60%.Actively manages the loan

pipeline from origination to closing. Establishes and maintains an

effective territory plan of attack for consistent mortgage broker contact

and provides a written report of sales call activities to the sales

manager. Attend meetings of local and state trade associations. Stay

abreast of indices, market changes, and underwriting guideline changes so

you may discuss the mortgage market in an informed fashion.

Town & Country Credit 01/2004-8/2004

Loan Officer

Established and maintained a 90% closing ratio. Produce highly effective

customer service skills to generate repeat and referral business. Search

out potential clients, individuals or businesses, in need on loans.

Specialize in commercial, consumer, or mortgage loans and help clients

apply for loans. Analyze and verified the application to determine the

clients creditworthiness.

Triple J Construction 6/2000-12/2003

Construction Contractor

Ensured that all orders for commercial accounts were completed on

scheduled. Designed and implemented policies to improve operational

efficiencies and production rates. Supervised and coordinated the delivery

of contracted work. Developed and learned hands-on experience from the

construction industry from purchase orders, receiving records, and


Additional Skills

Focus on profitability and ability to identify/capitalize on opportunities

to improve workflow through the application of cutting-edge technologies.

Prepare trail balances, reconciliations, work sheets, and schedules.

Develops networks and builds alliances, engages in cross- functional


James H. Tolliver 4

collaborates across boundaries, and finds common ground with a widening

range of clientele and business affiliations. Demonstrates diagnostic,

negotiating and problem- solving skills maintain company budgets responds

appropriately to tough situations; highly organized and detail oriented;

calm and adaptable. Maintain and prepared basic accounting, statistical,

and fiscal documents to the Department of Corporations on a yearly basis.

Develop in-depth knowledge of the mortgage industry from application

through analyzing loan documentations. Outstanding communication skills;

computer literate skills include MS Office, Word, Power Point, and Excel,

10Key, 45 typing wpm. Posses my California Class C Drivers License. I also

maintain my Life, Health, Annuity, Fire and Casualty Insurance License.

Visionary, highly driven and exceptionally motivated executive

with multifaceted skills in corporate and professional operations, combined

with expertise in Accountant and Client Satisfaction.

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