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Customer Service Manager

Montgomery, Alabama, 36117, United States
May 28, 2010

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Robert A. Nuckolls

**** ******** ** . **********, ******* 36117 .

C: 334.***.****

Qualifications Profile

Dedicated and enthusiastic IT specialist seeking to leverage advanced

education in a position offering team collaboration and professional


- Broad technical experience incorporates computer operation and

maintenance, broadband support, network administration, operating

systems and software.

- Solid hardware support knowledge that includes work with Dell, HP,

and Apple computers, equipment installation, component replacement,

standard and wireless network configuration and work with

motherboards, processors and memory cards.

- Strong written and oral communication abilities with proven

research, analysis and presentation skills.

- Superior client-centric focus aided by enthusiastic and sincere

liaison and collaboration style.

- Well organized and highly motivated self-starter with ability to

quickly learn and apply new knowledge.

Core Technologies

Environments: Windows 95/98/2000/XP/Vista/7, Apple OS X

Applications: MS Office (Word, Excel, PowerPoint, Access, Outlook,

Publisher); MS Visual Basic; Adobe Dreamweaver; Adobe

Photoshop; HTML; Java

Hardware: Workstations; Printers; Power Protection; Motherboards;

Processors; Memory; Network Cabling


Bachelor of Science - Computer Science

(projected graduation 5/2011)

Troy University-Montgomery, Montgomery, AL

CompTia - A+ Computer Technician


Jones/NCTI - Broadband Installer, Customer Service Technician


Professional Experience

Troy University-Montgomery, Montgomery, AL 8/2007 - Present

Computer Science Undergraduate Student

Gain skills in basic micro-computing, system operations and

troubleshooting, software design and programming and effective

communication. Utilize Microsoft Office suite of applications, Adobe's

Dreamweaver, Adobe's Photoshop and other tools. Install, add and remove

components and peripheral devices; diagnose and troubleshoot hardware and

software deficiencies. Author reports and deliver oral presentations based

on research and analysis into computer science and related topics.

. Related coursework included: Basic Micro-Computing, Intro to

Computer Science, Computer Programming, Data Communications and

Computer networking.

Additional Experience

Knology Inc., Montgomery, AL

7/2008 to 6/2009

Customer Service Technician (concurrent with education)

Installed broadband services at customer premises such as: digital cable,

telephone and high speed internet. Maintained and repaired cable television

and networking cables and equipment. Measured signal strength at amplifiers

and at customers' terminal boxes, using field strength meter. Repaired and

replaced worn components to ensure acceptable signal strength. Answered

customers' inquiries and complaints and explained cost and operation of

cable service. Prepared daily operating reports summarizing labor,

materials and equipment charges for work performed.

. Upgraded and repaired hardware and software for PC (Dell, Hewlitt

Packard and Apple mac systems.

. Did troubleshooting, diagnosed, installed, upgraded, configured,

and repaired network system components.

. Certified Digital Broadband Installer and Customer Service

Technician (Jones/NCTI)

Richtex Fabrics Inc., Montgomery, AL

7/2007 to 11/2007

IT Consultant / Inventory Manager (concurrent with education)

Setup and programmed point-of-sale equipment and data administration

system. Oversee and receive inventory. Instructed employees on store

policies, point-of-sale equipment, and communications system. Used graphic

design software to produce visual materials for advertisements,

administrative and instructional material. Helped set up and open new


. Developed and implemented point-of-sale training system.

. Designed media for direct mail advertising campaign and invoicing

for special orders.

Hibbett Sports Inc., Montgomery, AL

12/2002 to 7/2007

Assistant Manager (concurrent with education)

Provided customer support and sales assistance. Operated computerized point-

of-sale equipment and data administration system. Met with vendor and

purchasing specialists to offer new product evaluations and input. Aided in

development of sales strategies, advertising campaigns and item layout.

Tracked weekly sales figures and oversaw inventory. Processed returns,

reimbursement, and warranty items. Instructed new employees on store

policies and procedures.

. Contributed more than $500,000 in sales during tenure.

. Completed assistant manager training program and company "MVP"

customer service, product knowledge and professionalism


. Full-time shift manager experienced in supervising and promoting

teamwork while maintaining an organized and positive work


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