Robert A. Nuckolls
**** ******** ** . **********, ******* 36117 . abmqty@r.postjobfree.com
C: 334-***-****
Qualifications Profile
Dedicated and enthusiastic IT specialist seeking to leverage advanced
education in a position offering team collaboration and professional
development.
- Broad technical experience incorporates computer operation and
maintenance, broadband support, network administration, operating
systems and software.
- Solid hardware support knowledge that includes work with Dell, HP,
and Apple computers, equipment installation, component replacement,
standard and wireless network configuration and work with
motherboards, processors and memory cards.
- Strong written and oral communication abilities with proven
research, analysis and presentation skills.
- Superior client-centric focus aided by enthusiastic and sincere
liaison and collaboration style.
- Well organized and highly motivated self-starter with ability to
quickly learn and apply new knowledge.
Core Technologies
Environments: Windows 95/98/2000/XP/Vista/7, Apple OS X
Applications: MS Office (Word, Excel, PowerPoint, Access, Outlook,
Publisher); MS Visual Basic; Adobe Dreamweaver; Adobe
Photoshop; HTML; Java
Hardware: Workstations; Printers; Power Protection; Motherboards;
Processors; Memory; Network Cabling
Education/Certifications
Bachelor of Science - Computer Science
(projected graduation 5/2011)
Troy University-Montgomery, Montgomery, AL
CompTia - A+ Computer Technician
4/2009
Jones/NCTI - Broadband Installer, Customer Service Technician
8/2008
Professional Experience
Troy University-Montgomery, Montgomery, AL 8/2007 - Present
Computer Science Undergraduate Student
Gain skills in basic micro-computing, system operations and
troubleshooting, software design and programming and effective
communication. Utilize Microsoft Office suite of applications, Adobe's
Dreamweaver, Adobe's Photoshop and other tools. Install, add and remove
components and peripheral devices; diagnose and troubleshoot hardware and
software deficiencies. Author reports and deliver oral presentations based
on research and analysis into computer science and related topics.
. Related coursework included: Basic Micro-Computing, Intro to
Computer Science, Computer Programming, Data Communications and
Computer networking.
Additional Experience
Knology Inc., Montgomery, AL
7/2008 to 6/2009
Customer Service Technician (concurrent with education)
Installed broadband services at customer premises such as: digital cable,
telephone and high speed internet. Maintained and repaired cable television
and networking cables and equipment. Measured signal strength at amplifiers
and at customers' terminal boxes, using field strength meter. Repaired and
replaced worn components to ensure acceptable signal strength. Answered
customers' inquiries and complaints and explained cost and operation of
cable service. Prepared daily operating reports summarizing labor,
materials and equipment charges for work performed.
. Upgraded and repaired hardware and software for PC (Dell, Hewlitt
Packard and Apple mac systems.
. Did troubleshooting, diagnosed, installed, upgraded, configured,
and repaired network system components.
. Certified Digital Broadband Installer and Customer Service
Technician (Jones/NCTI)
Richtex Fabrics Inc., Montgomery, AL
7/2007 to 11/2007
IT Consultant / Inventory Manager (concurrent with education)
Setup and programmed point-of-sale equipment and data administration
system. Oversee and receive inventory. Instructed employees on store
policies, point-of-sale equipment, and communications system. Used graphic
design software to produce visual materials for advertisements,
administrative and instructional material. Helped set up and open new
store.
. Developed and implemented point-of-sale training system.
. Designed media for direct mail advertising campaign and invoicing
for special orders.
Hibbett Sports Inc., Montgomery, AL
12/2002 to 7/2007
Assistant Manager (concurrent with education)
Provided customer support and sales assistance. Operated computerized point-
of-sale equipment and data administration system. Met with vendor and
purchasing specialists to offer new product evaluations and input. Aided in
development of sales strategies, advertising campaigns and item layout.
Tracked weekly sales figures and oversaw inventory. Processed returns,
reimbursement, and warranty items. Instructed new employees on store
policies and procedures.
. Contributed more than $500,000 in sales during tenure.
. Completed assistant manager training program and company "MVP"
customer service, product knowledge and professionalism
certification.
. Full-time shift manager experienced in supervising and promoting
teamwork while maintaining an organized and positive work
environment.