Manager Customer Service

MICHAEL R. BROUDY

**** ****** ****, #**** ****: (707) 812-

2606

Santa Rosa, CA 95405 Email:

abmqt3@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

. Strong management and loss prevention experience, with a track record of

positively impacting sales and revenue.

. Extensive operational experience, including facility management,

maintenance, distribution, budget development, contract negotiations for

equipment and facility remodels, and merchandise purchasing for re-sale.

. Excellent time management and organizational skills.

PROFESSIONAL WORK EXPERIENCE:

SEARS HOLDING COMPANY/KMART - Portland, Oregon and Santa Rosa, CA

9/08 to 4/10

General Manager

. Successfully completed the Sears Holding Store Manager Academy Program

to become a Certified Store Manager for the Kmart division.

. Drive sales, margin and profit for $16 million store by managing

advertising, merchandise flow, expense control, customer service, and

store merchandising.

. Supervised the day- to-day administration of loss prevention, inventory

control and human resources.

HUDSON NEWS (Multi-Unit Operation) - Houston and Dallas, Texas

6/07 to 5/08

District Manager/General Manager

. Complete operational responsibility for multi unit locations comprised of

news /gift concessions, specialty retail concept shops and food/beverage

locations in high traffic International Airport terminals. Managed over

$22 million annually in gross sales.

. Had full autonomy to develop strategic relationships and interact with

airport management, in order to reach high levels of customer and

landlord satisfaction throughout the airports

Coordinated local vendor community to assist with daily replenishment of

stores, store resets and new store openings within the district and

region.

. Negotiated better terms and cost of goods for many categories of product

to best maintain inventory levels that would exceed sales plans, increase

gross margins to drive bottom line profitability.

. Managed and mentored staff of over two hundred associates and Management.

Successfully implemented companywide "Success Factors" training program

to ensure location wide standards of world class customer service.

THE PARADIES SHOPS (Multi-Unit Operation) - Portland, Oregon

2/05 to 5/07

District Manager/General Manager

. Responsible for the operation of six in-line stores and two kiosks at the

Portland International Airport, that generated annual sales exceeding

$10.5 million.

. Supported west coast operations for new location openings, mass hires,

yearly inventories, management recruiting and training, and general

trouble shooting with regard to stores that were under-performing.

. Successful in catapulting company to 100 Best Companies to work for in

the state, as noted by the Oregon Business Journal for two consecutive

years.

. MICHAEL R. BROUDY

Page Two

THE CARD PLACE, INC., PIZITZ MANAGEMENT GROUP - Birmingham, Alabama

8/00 to 1/05

Director of Operations/Loss Prevention

. In charge of all company expense controls including payroll, maintenance

contracts, facility maintenance, budgets, supply purchasing, shipping and

loss prevention.

. Executed Hallmark Card Internal Inventory management system throughout

all locations in the organization.

. Developed and implemented a new inventory system that incorporating Hart

Systems Inventory Control program and procedural manual through the

chain.

. Oversaw corporate loss prevention, which resulted in a 1.5% reduction of

merchandise loss for the company.

SERVICE MERCHANDISE - Pompano Beach and Davie, Florida

Store Manager

6/95 to 7/00

. Promoted to $10 million retail operation in Pompano Beach, based on

previous success in developing operational and sales plans, to meet

profit goals set by the company.

. Implemented new store operating procedures, and directed effective sales

initiatives to turn around an underperforming store.

ROSS STORES, INC. - Hollywood, Florida and Portland, Oregon

Store Manager

10/92 to 6/95

. Promoted to a $5 million location in Florida based on successful track

record in Oregon.

. Responsible for managing all operations, including merchandising, human

resources, advertising, maintenance, inventory control, systems training,

and expense controls.

MERVYN'S (DIVISION OF DAYTON HUDSON) - Boulder, Colorado and Atlanta,

Georgia 7/84-9/92

Operations Manager

. Managed daily operations in the receiving department and store office.

Controlled and maintained store budgets, negotiated outside maintenance

contracts, and supervised bi-yearly inventories.

Manager - Human Resources

. Recruited qualified applicants through effective use of existing

resources and innovative recruitment techniques.

. Developed and conducted employee orientation classes and store training

programs, ensuring adherence and conformance to compensation, benefits,

and payroll procedures.

Loss Prevention/ Facility Operations Manager

. Developed risk management programs in safety awareness, equipment

inspection reports, and evacuation drills.

EDUCATION:

Florida State University: Tallahassee, Florida-Bachelors of Science

Degree-Criminology

Broward Police Academy; Fort Lauderdale, Florida-Florida Police

Standards

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