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Customer Service Management

Location:
Waukesha, Wisconsin, 53186, United States
Posted:
May 28, 2010

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****** *********

*** ****** **. ***** ********, WI 53186 * ********@********.*** * (262) ***-

****

Objective

Seeking an entry level position in the business field, with particular

interest in operations management, information technology and international

business.

Education

. Carroll University, Waukesha, WI

. Bachelor of Science Degree (2010)

. Major: Business Administrations with emphasis in Management

. Minors: International Relations and Spanish

Language Skills

. Native: Portuguese

Fluent: English and Spanish

Experience

(05/2009 - 05/2010) Carroll University, Waukesha, WI

Computer Science Intern

. Hardware and software assistance

. Conduction of network performance and capacity through test of routing

equipment

. Installation of network cable system

. Phone system maintenance and troubleshooting

. Development and implementation of technical manuals and instruction

material

. Assistance in computer reimaging

. Cisco switch configuration

. Customer service assistance

(09/2008 - 12/2009) E. R. Abernathy Industrial, Sussex, WI

Operations Specialist Intern

. Purchase order, invoice and acknowledgement processing using Activant

Prophet 21

. Creation of several operating reports using Microsoft Excel

. Management of electronic data interchange(EDI) using Inovis Trusted Links

. Warehouse inventory tracking

. Shipping and handling using UPS Worldship

. Preparation of sales quotes

. General office duties

. Website update

. Creation of business marketing PowerPoint presentations

. Computer related troubleshooting and maintenance

. Management of public and private bids

. Customer service assistance

Skills and Activities

. Rotary Youth Exchange Student (2004 - 2005)

. Dean's List - Fall and Spring (2008)

. Member of the National Political Science Honor Society - Pi Sigma

Alpha (2010)

. Member of the Carroll University and Wauwatosa East Soccer Teams (2005

- 2007)

. Peer mentoring at Carroll University - (2008 - 2009)

. Technically proficient in MS Word, Excel, PowerPoint, Access,

Expression Web and good understanding of Visual Studio 2008 (C#)



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