Sales Manager

JUDITH M. MONTALBANO

**** **** ******** ******

Chicago, IL 60630

Home: 773-***-****

Mobile: 773-***-****

abmqt0@r.postjobfree.com

CAREER SUMMARY

Accomplished and Successful Financial Industry Professional with broad-

based expertise in a number of environments, including compliance, branch

operations, sales, and communications. Track Record of consistently meeting

rigid auditing requirements and reporting on a timely basis. Reputation for

quickly adapting to new technologies, processes, environments and

procedures.

PROFESSIONAL EXPERIENCE

NEW ENGLAND SECURITIES, Northbrook, IL

2009-

2010

Compliance Director

. Responsible for conducting all internal audits of Registered

Representatives (RRs) at OSJ and detached Branch Office locations.

. Reviewed all trade blotters and trade tickets on a daily basis.

. Reviewed all RRs email through Zantaz internal system.

. Monitored all Firm Continuing Education, ensuring timely completion by

RRs and covered associated staff.

. Approved all account applications for brokerage, annuity and insurance

products.

. Monitored incoming and outgoing correspondence.

. Monitored and approved all Outside Business Activities for RRs.

. Submitted sales and training material through the Sales Material Review

Unit, ensuring that approval numbers were given and utilized on the

documents after approval.

. Responsible for the supervision and monitoring of RRs placed on special

supervision.

BANK OF AMERICA (LaSalle Financial Services, Inc.), Chicago, IL

2006-2008

Assistant Vice President/Compliance Manager

. Conducted 55-60 internal audits of Financial Advisors (FAs) in branches

in IL and MI. Issued audit reports to senior management upon completion.

. Reviewed various on-line reports regarding large trades, account

liquidations, and several others, for suspicious activity, suitability

and to identify any issues. Worked with FAs and Regional Sales Managers

to resolve issues discovered during these reviews.

. Monitored the LFS Compliance e-mail box and answered all inquires.

. Worked with the Suitability Team to ensure compliance in dealing with

items such as Trusts, Powers of Attorney, Guardianships, Estates, QDROs,

etc., and liaison with legal, when necessary, to help resolve one-off

items.

. Assisted with the OSJ audit. Assisted regulators with FINRA, SEC, and

State of Illinois Department of Securities audits. Attended State of

Illinois audits to support the FA in the branch and resolve any issues

that may have been uncovered.

. Worked with Regional Sales Managers to gather data needed for legal cases

dealing with FAs that may have impacted their U4s or U5s, such as

violations of the non-compete agreement or other disciplinary matters.

. Spoke with customers who lodged verbal complaints when Regional Sales

Managers requested to try to avoid written complaints, and was successful

resolving issues in most cases.

. Assisted FAs with difficult accounts, speaking with customers or their

representatives to ensure timely closure of estates, distributions,

QDROS, or other issues that the FA or Sales Assistant was not able to

resolve.

. Ensured all Continuing Education (CE) requirements were completed before

the deadline for all Registered Personnel.

. Wrote articles for the Monthly LFS Compliance Bulletin which was

disseminated to all Registered Personnel and Senior Management.

. Worked with the Registration Department to ensure each branch and FA were

properly registered to conduct FINRA business.

. Reviewed, processed and updated information relating to employee

questionnaires on the internal reporting system.

. Reviewed outside brokerage account statements for all departments,

including Trust, Wealth Management, and Senior Management and other

Affiliated or Registered Personnel, to ensure compliance with FINRA, SEC,

and internal policies.

JUDITH M. MONTALBANO

Page 2

CITIBANK, Chicago, IL 2005-2006

Financial Center Operations Manager

Responsible for all operations of a branch office for Citibank F.S.B. Main

responsibilities included:

. Supervision of 2 Service Officers and 8 - 10 Tellers.

. Engaged in daily huddles regarding the focus of the day and brainstorm as

to how to accomplish the goal which was set.

. Coached Service Officers and Tellers on referral opportunities to enhance

margin for the branch.

. Performed all reviews for weekly, monthly, quarterly and annual audits

for the branch and its personnel, both internal and external, including

regulatory agencies.

. Reviewed daily reports encompassing audit items such as account opening,

cash-related transactions, AML activity, teller transactions, and branch

security, including opening/closing the branch.

. Reviewed all new accounts, both retail and commercial, to ensure

compliance with the Patriot Act, BSA, AML, OFAC and internal policies.

. Investigated any suspicious account activity or fraud that occurred at

the branch or in conjunction with another branch.

. Helped tellers reconcile any shortages, reporting to branch manager any

that could not be resolved. Took appropriate disciplinary measures when

necessary.

. Ordered all currency and coin for the branch, including ATMs. Worked

with currency of up to $1 million dollars in the branch, ensuring that

branch did not exceed or under fund its currency requirement.

. Ensured dual control over the vault, ATM servicing, incoming/outgoing

wires and branch opening/closing.

. Ensured safe deposit box account information/billing was kept current and

compliant with all external and internal policies.

. Approved and filed all SARs and CTRs.

. Ensured that all compliance related courses assigned to branch personnel

was completed before the deadline.

. Conducted compliance reviews of branch security, account identification,

fraudulent activity and other important safety reminders on a monthly

basis.

. Provided customers with exceptional service, resolving all issues quickly

and professionally.

. Dealt with all customer complaints, both in person and via telephone,

working to ensure the issue was resolved.

CITICORP INVESTMENT SERVICES, INC., Chicago, IL 2000-2004

Administrative Principal/Compliance Officer

Worked at the Office of Supervisory Jurisdiction (OSJ) for Citigroup's

Broker/Dealer, which was responsible for 51 bank branches in Illinois. Main

responsibilities included:

. Electronic and physical approval of all account opening documents for

approximately 60 Financial Executives (FEs). Review of documents

included working closely with AML unit in New York to facilitate

compliance with Patriot Act, CIP, OFAC, and other regulatory and internal

controls.

. Completed background checks via CRD and consulting Compliance

Representative with prior firm for licensed personnel.

. Assisted new employees in completing U4 paperwork to become registered

with the firm, or to open window for new licenses.

. Conducted monthly/quarterly visits and annual audits for eighteen FEs in

Chicago and outlying suburbs.

. Set up new FE's office to ensure compliance and training on Internal and

External Regulations. Included Registered Sales Assistant and Licensed

Bank Manager (LBM), when applicable.

. Conducted exit interviews and branch audits for terminated FEs.

. Liaison with Corporate Compliance Department in New York to ensure timely

filing of U4 paperwork and proper registration for approximately 250

Registered Reps (RRs), including Registered Bankers, maintaining accurate

Hierarchy information for internal and external auditors.

. Maintained accurate CRD information for all RRs, amending U4s and filing

of U5s when necessary.

. Ensured compliance with Continuing Education (CE), both Firm and

Regulatory, for all RRs. This encompassed CE for Insurance Licensed

personnel as well.

. Ensured Annual Compliance interview was conducted for all RRs, including

Registered Bankers.

. Maintained files for all audits, including internal and external reviews

that occurred quarterly and annually, at the OSJ.

. Ensured all incoming/outgoing correspondence was consistent between the

LBM, the FE, and the OSJ.

JUDITH M. MONTALBANO

Page 3

NORTHERN TRUST SECURITIES, INC., Chicago, IL

1997-2000

Compliance Officer

Worked at Corporate Headquarters in the OSJ for The Northern Trust

Company's Full Service Retail Broker/Dealer. Responsibilities of the OSJ

included supervision of approximately 30 branches in several states. Main

responsibilities included:

. Approved all Account Opening Documents for RRs to ensure compliance with

Blue Sky Laws, as well as for other regulatory and internal policies.

. All Registration related items, including the filing of and amendments to

all U4, U5, Forms BD, BDW, Schedules A, B, and E.

. Ensured CRD Depository account was kept current, wiring funds when

necessary.

. Conducted Annual Compliance interviews, and maintained all RR files,

covering approximately 180 staff, including Registered Bankers.

. Coordinated Registration with Office of Thrift Supervision for RRs

working in bank branches in states which required it.

. Ensured that New Branches were properly registered with all appropriate

agencies in several states, including Arizona, California, Texas, and

Illinois.

. Assisted in initial Reg D offering, ensuring compliance with and

maintenance of all documents up until completion or cancellation of

offering.

. Traveled to various branches to assist in the training of New Employees,

including Brokers and Sales Assistants, at locations inside and outside

of Illinois.

. Created the electronic delivery system for newly implemented FINRA Firm

Element CE program for all RRs, including Registered Bankers. Created the

policies and procedures manual for the Firm CE program.

. Maintained files for all Firm and Regulatory CE, including Registered

Bankers.

NORTHERN TRUST SECURITIES, INC., Chicago, IL 1990-1997

Registered Sales Assistant

Main responsibilities included supporting 5 Brokers, performing all

transactions offered by Full Service Broker/Dealer, including:

. Opened accounts on behalf of Brokers and executed transactions for

customers, including stock, bond, margin and option orders.

. Ensured accurate transfers of accounts transferring in or out via ACAT.

. Assisted customers with the establishment of and contribution to all

types of Retirement Accounts, including Keogh Plans.

. Took in all types of security instruments from customers, ensuring timely

deposits to their accounts. Ensured all securities were in good order.

. Assisted customers with inquiries, problem resolution, and provided

exceptional service to all, including walk-in customers.

. Processed all customer account journals and margin requests, and

proactively provided all administrative needs to my team.

EDUCATION

Bachelor of Arts - Psychology, Northeastern Illinois University, Chicago,

IL. Graduated with honors.

PROFESSIONAL LICENSES

Series: 7, 24, 53, 63 and 66. Current Illinois Insurance License for

Health/Life/Variable Contracts.

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