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Sales Customer Service

Carmel, Indiana, 46032, United States
May 29, 2010

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Antonette Burroughs **** Timber Creek Drive, Carmel, IN 46032 ~ (317) ***-****


Account Management . Revenue Growth . Team Coaching & Development

Career Summary

Progressive sales professional with over 10 years of achievement driving

sales, improving customer satisfaction ratings, and identifying growth

opportunities within customer-centric environments. Repeatedly promoted

into leadership roles based on demonstrated success in coaching teams,

taking risks, executing strategy, and breaking into competitive markets.

Skilled in retaining customers in tight markets while boosting market

share. High level of proficiency utilizing medical terminology.

Core Competencies

< Highly accomplished professional with experience in pharmaceutical sales,

software marketing, business development, strategic planning, customer

relationship management, account management, and customer service.

< Comprehensive background in enterprise application implementation,

software/hardware configurations, and project management.

< Proven success leading business development efforts, consistently

exceeding revenue objectives, expanding customer base, and increasing

revenue potential within multimillion-dollar organizations.

< Exceptional leadership abilities concerning sales team initiatives, staff

training, and professional development.

Professional Background

Eli Lilly & Company (NOVAQUEST) - Indianapolis, IN (2006 - 12/2009)

Pharmaceutical Sales Representative

Managed all aspects of sales, marketing, business development, and customer

service initiatives. Led diabetes and central nervous system territory

management activities and cultivated enduring relationships with client

accounts. Utilized clinical trial study data to deliver comprehensive

training to healthcare professionals. Successfully sold: Cymbalta (CNS),

Symbyax (CNS), Cialis (erectile dysfunction), Humalog (insulin), Byetta


. Generated revenue from the sale of a portfolio of products that targeted

primary care physicians, psychiatrists, endocrinologists, nurse

practitioners, physician assistants, and pharmacists.

. Spearheaded efforts to achieve significant sales growth across the brand


. Delivered superior level of customer service and improved retention

levels in a saturated market place.

. Finished 2009 108% to goal: Ranked 2nd in the district 11th in the

Midwest region for Symbyax

Roche Diagnostics (Adecco Technical) - Indianapolis, IN (2006)

Customer Care Technical Support Specialist

Provided technical support to end users of the ACCU-CHEK product line of

blood glucose monitors, which entailed resolving customer concerns in

compliance with quality guidelines. Maintained relationships with over

2,500 patients and addressed technical defects with various products.

Researched, resolved, and reported adverse events in compliance with FDA


. Gained specialized expertise in the diabetes therapeutic area including

disease state, anti-diabetic medications and insulin, medical devices for

blood glucose monitoring, laboratory methods, regulatory issues,

insurance, patient advocacy, and community service organizations.

Zip Realty - Oakland, CA (2001 - 2006)


Executed sales responsibilities involving business development, strategic

planning, and marketing. Designed and distributed marketing collateral.

Performed market research and identified emerging market trends. Conducted

property showings, provided personalized sales expertise to all clients,

and closed a high volume of deals.

. Maximized revenue potential and expanded client base utilizing aggressive

sales tactics.

. Skillfully negotiated contracts with buyers and sellers in the real

estate market.

. Acknowledged for performance excellence with multiple Sales Awards.

Oracle Corporation (Formerly Sun Microsystems) - Menlo Park, CA (1999 -


Market Development Manager (2000 - 2001)

Provided leadership and direction to the formation of market development

strategies. Secured internal buy-in and managed budget investments. Ensured

the achievement of established goals.

. Created a model Digital Trading Exchange by establishing key

relationships with high profile partners including Cap Gemini, Ariba, and

Cisco Systems.

Technology Partner Development Manager (1999 - 2000)

Led efforts to enhance product offerings and boost market share by

promoting the integration of complementary technologies. Utilized sound

sales acumen to drive revenue growth and surpass revenue objectives.

. Maintained sole accountability for growing the Technology Partner base by

over 100% in less than 1 year.

. Conceptualized and designed joint marketing strategies to support

technology interface, which encompassed marketing plans, marketing

events, marketing campaigns, and lead referrals.

Oracle Corporation - Redwood Shores, CA (1993 - 1999)

Enterprise Account Manager (1998 - 1999)

Managed client relationships with key enterprise retail customers that

implemented human resources/financial applications. Assisted in project

management initiatives by defining scope, training, and communication

plans. Coordinated go-live activities at customer sites. Arranged tradeshow

participation to garner significant revenue growth.

. Cultivated positive and enduring relationships with a diverse clientele

including Gap, Safeway Stores, Longs Drugstores, DFS Group, Bear Creek

Corporation, and American Stores Company.

. Played a key role in ensuring that HRMS and financial system

implementations were completed within allotted time frames and budgetary


. Spearheaded efforts to improve customer retention within a competitive

market place.

Global Alliance Account Manager (1993 - 1998)

Navigated all aspects of resale initiatives associated with the top Global

Alliance partners. Led efforts to position the value proposition of each

alliance in the combined market space using the CHAMP (Channel Account

Management Planning) process. Handled contract drafting and negotiation

efforts using excellent business skills. Directed the market development

fund budget for joint marketing initiatives.

. Delivered pricing, licensing, and business practices training to Global

Alliance partners, which enhanced joint sales opportunities.

. Exceeded sales objectives by effectively forecasting and tracking revenue


. Championed efforts to close over $65 million in license revenue generated

through Global Alliance partners worldwide, which included configuring

hardware/software as well as quoting, negotiating, and closing the Oracle


Education & Credentials


Project Management Certificate (2008)


Master of Business Administration, Management (1992)

Awarded Dean's Office Graduate Assistantship


Bachelor of Business Administration, Production/Operations Management



Bay East Association of Realtors President Club Sales Award (2004); Zip

Realty Rookie of the Quarter Sales Award - 4th Quarter (2004); Exceeded

Sales Quota & Won Club Excellence Hawaii - Maui (1997); Exceeded Sales

Quota & Won Club Excellence Hawaii - Big Island (1996)

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