Antonette Burroughs **** Timber Creek Drive, Carmel, IN 46032
abmqsa@r.postjobfree.com ~ (317)
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Account Management . Revenue Growth . Team Coaching & Development
Career Summary
Progressive sales professional with over 10 years of achievement driving
sales, improving customer satisfaction ratings, and identifying growth
opportunities within customer-centric environments. Repeatedly promoted
into leadership roles based on demonstrated success in coaching teams,
taking risks, executing strategy, and breaking into competitive markets.
Skilled in retaining customers in tight markets while boosting market
share. High level of proficiency utilizing medical terminology.
Core Competencies
< Highly accomplished professional with experience in pharmaceutical sales,
software marketing, business development, strategic planning, customer
relationship management, account management, and customer service.
< Comprehensive background in enterprise application implementation,
software/hardware configurations, and project management.
< Proven success leading business development efforts, consistently
exceeding revenue objectives, expanding customer base, and increasing
revenue potential within multimillion-dollar organizations.
< Exceptional leadership abilities concerning sales team initiatives, staff
training, and professional development.
Professional Background
Eli Lilly & Company (NOVAQUEST) - Indianapolis, IN (2006 - 12/2009)
Pharmaceutical Sales Representative
Managed all aspects of sales, marketing, business development, and customer
service initiatives. Led diabetes and central nervous system territory
management activities and cultivated enduring relationships with client
accounts. Utilized clinical trial study data to deliver comprehensive
training to healthcare professionals. Successfully sold: Cymbalta (CNS),
Symbyax (CNS), Cialis (erectile dysfunction), Humalog (insulin), Byetta
(injectable)
. Generated revenue from the sale of a portfolio of products that targeted
primary care physicians, psychiatrists, endocrinologists, nurse
practitioners, physician assistants, and pharmacists.
. Spearheaded efforts to achieve significant sales growth across the brand
portfolio.
. Delivered superior level of customer service and improved retention
levels in a saturated market place.
. Finished 2009 108% to goal: Ranked 2nd in the district 11th in the
Midwest region for Symbyax
Roche Diagnostics (Adecco Technical) - Indianapolis, IN (2006)
Customer Care Technical Support Specialist
Provided technical support to end users of the ACCU-CHEK product line of
blood glucose monitors, which entailed resolving customer concerns in
compliance with quality guidelines. Maintained relationships with over
2,500 patients and addressed technical defects with various products.
Researched, resolved, and reported adverse events in compliance with FDA
guidelines.
. Gained specialized expertise in the diabetes therapeutic area including
disease state, anti-diabetic medications and insulin, medical devices for
blood glucose monitoring, laboratory methods, regulatory issues,
insurance, patient advocacy, and community service organizations.
Zip Realty - Oakland, CA (2001 - 2006)
Realtor
Executed sales responsibilities involving business development, strategic
planning, and marketing. Designed and distributed marketing collateral.
Performed market research and identified emerging market trends. Conducted
property showings, provided personalized sales expertise to all clients,
and closed a high volume of deals.
. Maximized revenue potential and expanded client base utilizing aggressive
sales tactics.
. Skillfully negotiated contracts with buyers and sellers in the real
estate market.
. Acknowledged for performance excellence with multiple Sales Awards.
Oracle Corporation (Formerly Sun Microsystems) - Menlo Park, CA (1999 -
2001)
Market Development Manager (2000 - 2001)
Provided leadership and direction to the formation of market development
strategies. Secured internal buy-in and managed budget investments. Ensured
the achievement of established goals.
. Created a model Digital Trading Exchange by establishing key
relationships with high profile partners including Cap Gemini, Ariba, and
Cisco Systems.
Technology Partner Development Manager (1999 - 2000)
Led efforts to enhance product offerings and boost market share by
promoting the integration of complementary technologies. Utilized sound
sales acumen to drive revenue growth and surpass revenue objectives.
. Maintained sole accountability for growing the Technology Partner base by
over 100% in less than 1 year.
. Conceptualized and designed joint marketing strategies to support
technology interface, which encompassed marketing plans, marketing
events, marketing campaigns, and lead referrals.
Oracle Corporation - Redwood Shores, CA (1993 - 1999)
Enterprise Account Manager (1998 - 1999)
Managed client relationships with key enterprise retail customers that
implemented human resources/financial applications. Assisted in project
management initiatives by defining scope, training, and communication
plans. Coordinated go-live activities at customer sites. Arranged tradeshow
participation to garner significant revenue growth.
. Cultivated positive and enduring relationships with a diverse clientele
including Gap, Safeway Stores, Longs Drugstores, DFS Group, Bear Creek
Corporation, and American Stores Company.
. Played a key role in ensuring that HRMS and financial system
implementations were completed within allotted time frames and budgetary
constraints.
. Spearheaded efforts to improve customer retention within a competitive
market place.
Global Alliance Account Manager (1993 - 1998)
Navigated all aspects of resale initiatives associated with the top Global
Alliance partners. Led efforts to position the value proposition of each
alliance in the combined market space using the CHAMP (Channel Account
Management Planning) process. Handled contract drafting and negotiation
efforts using excellent business skills. Directed the market development
fund budget for joint marketing initiatives.
. Delivered pricing, licensing, and business practices training to Global
Alliance partners, which enhanced joint sales opportunities.
. Exceeded sales objectives by effectively forecasting and tracking revenue
trends.
. Championed efforts to close over $65 million in license revenue generated
through Global Alliance partners worldwide, which included configuring
hardware/software as well as quoting, negotiating, and closing the Oracle
database.
Education & Credentials
INDIANA UNIVERSITY-PURDUE UNIVERSITY INDIANAPOLIS - Indianapolis, IN
Project Management Certificate (2008)
CLEVELAND STATE UNIVERSITY - Cleveland, OH
Master of Business Administration, Management (1992)
Awarded Dean's Office Graduate Assistantship
CLEVELAND STATE UNIVERSITY - Cleveland, OH
Bachelor of Business Administration, Production/Operations Management
(1991)
Awards
Bay East Association of Realtors President Club Sales Award (2004); Zip
Realty Rookie of the Quarter Sales Award - 4th Quarter (2004); Exceeded
Sales Quota & Won Club Excellence Hawaii - Maui (1997); Exceeded Sales
Quota & Won Club Excellence Hawaii - Big Island (1996)