Manager Customer Service
Resume:
LEE MACON
*** ****** **. *** ****, LA. *****
********@*****.*** • Cellular 318-***-**** • Home 318-***-****
********@*****.*** • Cellular 318-***-**** • Home 318-***-****
********@*****.*** • Cellular 318-***-**** • Home 318-***-****
Career Objective:
To secure a responsible and challenging position in management with a company where proven financial, administrative and other professional skills can be effectively utilized.
Areas of Expertise
Trained new service staff to completely focus on delivering a quality customer experience. Verified incoming shipments, checking specifications and quantities. Rejected damaged goods and arranged for return to vendor. Recruited, trained, and motivated staff of cooks, servers.
Ensured compliance to Department of Health standards concerning raw and cooked food products as well as kitchen sanitation.
Trained assistant to maintain high standards of cleanliness, safety, and quality.
Experience
Tra-Dor, Shreveport, LA 2009 to Present
Apartment Manager
Duties and Responsibilities: Rent apartments, collect money, advertise when tenant moves, clean apartments when tenant moves out, file weekly paper work, and process applications.
Experience
Tra-Dor, Shreveport, LA 2009 to Present
Apartment Manager
Duties and Responsibilities: Rent apartments, collect money, advertise when tenant moves, clean apartments when tenant moves out, file weekly paper work, and process applications.
Horizon Bay, Bossier City, LA
2006 to 2009
Assistant Food Service Director
Assistant Food Service Director
Job Responsibilities: Prepared items for each course on the menu. Maintained kitchen condition to standards exceeding health regulations. Provided backup for executive chef in his absence. Assisted Kitchen Manager with day-to-day kitchen operations. Assisted the Dinning Room Manager in supervising and scheduling wait staff and kitchen personnel. Prepared food for all customers, including banquet preparation. Supervised night kitchen crew, oversaw all kitchen activities. Participated in daily kitchen operations including food preparation and food service. Prepared and served food selections. Skilled in cooking soups, sauces and gravies.
Job Responsibilities: Prepared items for each course on the menu. Maintained kitchen condition to standards exceeding health regulations. Provided backup for executive chef in his absence. Assisted Kitchen Manager with day-to-day kitchen operations. Assisted the Dinning Room Manager in supervising and scheduling wait staff and kitchen personnel. Prepared food for all customers, including banquet preparation. Supervised night kitchen crew, oversaw all kitchen activities. Participated in daily kitchen operations including food preparation and food service. Prepared and served food selections. Skilled in cooking soups, sauces and gravies.
US Support Company, Shreveport, LA
2006 to 2006
Technical Specialist engineer
Technical Specialist engineer
Duties and Responsibility include answering the phones as a SPRINT representative. Performed data entry, report preparation, telephone reception. Communicated with customers daily. Communicated information clearly and accurately. Built rapport with customers through effective and precise communication. Researched accounts, answered questions, and worked with new customers. Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities. Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels, supporting swift and positive resolutions.
Duties and Responsibility include answering the phones as a SPRINT representative. Performed data entry, report preparation, telephone reception. Communicated with customers daily. Communicated information clearly and accurately. Built rapport with customers through effective and precise communication. Researched accounts, answered questions, and worked with new customers. Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities. Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels, supporting swift and positive resolutions.
Flying J Travel Plaza, Texarkana, AR
2004 to 2006
Assistant Manager
Assistant Manager
Duties and Responsibilities include: Giving directions, Trainning for LTO Menus, line cooks, and buffet cooks. Maintained menu, including determination and scheduling of daily specials and monthly promotional campaigns. Prepared hot and cold appetizers, successfully completing all projects on time. Managed the daily operations of a restaurant.
Duties and Responsibilities include: Giving directions, Trainning for LTO Menus, line cooks, and buffet cooks. Maintained menu, including determination and scheduling of daily specials and monthly promotional campaigns. Prepared hot and cold appetizers, successfully completing all projects on time. Managed the daily operations of a restaurant.
Education
SIHAF CAREER INSTITUTE, Bossier City, LA 2009
Customer Call Center Specialist
A+ Certification
Network+ Certification
Education
SIHAF CAREER INSTITUTE, Bossier City, LA 2009
Customer Call Center Specialist
A+ Certification
Network+ Certification
Louisiana Technical College, Shreveport, LA
1999
Certificate, Diploma
Culinary Arts
Certificate, Diploma
Culinary Arts
Additional Skills
MS Works, MS Word, MS Excel, Quicken, E-Mail, MS Outlook, MS Outlook Express, MS PowerPoint
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