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Engineer Manager

2141, United States
May 29, 2010

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Juan P. Del Moral

617-***-**** *** Gore St # ***

Cambridge, MA 02141

Summary of


. Highly motivated industrial engineer and ISO 9002 lead assessor

skilled in coordinating cost saving projects that involved process and

quality improvement, best practices implementation and ensured ISO


. Experienced compliance program manager accomplished in promoting

worldwide organization IT Security audit readiness by communication

and execution of IT security and Compliance requirements.

. Diligent business partner program specialist proficient in training

business partner professionals on requirements and benefits to Latin

American business partners program resulting in regional growth.

. Expertise in quality records documentation tracking and retention,

training and continuous improvement.

. Reliable software testing engineer documenting clear, concise business

requirement narrative documents. Detailed reviewer of functional,

technical design and test plans documents.

. Flawless manual tester for commercial off the shelf software executing

user acceptance and functional and regression testing.

Professional Experience

Boston Scientific Corporation (2008- 2010)

Boston Scientific Corporation - Veritude contractor, Natick, Massachusetts

QA/Software Testing Engineer, Boston Scientific - Global Complaint System

(2009 to12/23/2009).

Carried out Regression and Functional Testing required to validate the

design/configuration changes to GCS2 (Global Complaint System) introduced

by eMDR (Electronic Medical Device Reporting).

. Within the time frame required created and executed test cases

required for the validation of configuration changes introduced by the

new eMDR.

Boston Scientific Corporation - Veritude contractor, Natick, Massachusetts

Software Testing Engineer, Boston Scientific - Learning and Development of

Center Of Excellence (2008-to 2009).

Identified and documented business requirement for customized off- the-

shelf software. Executed user acceptance testing for corporate learning

management system upgrade.

. Gathered 100% of business requirements for QuestionMark off-line

surveys by working with Learning & Development and Item Managers

team. Documented system, process, training, and reporting business


. Reviewed Business Requirement Narrative Documents, Functional and

Technical Design Document for Software learning management system

upgrade (Plateau).

. Reviewed and executed pre-approvals and User Acceptance Test scripts.

. Proposed time - saving efficiencies to the team project tracking tool,

contributing to an effective project reporting and quick overview of

projects by reducing review by 50%.

IBM Corporation (1991 - 2008)

IBM - Rational, Lexington, Massachusetts

IT Security Program Manager, Rational Engineering Services (2004 - 2008).

Managed IT Security compliance testing program. Trained and communicated IT

hardware and workplace security requirements. Brought sites to

satisfactory compliance rating levels.

. Attained overall 95 % target compliance rate for three years in a row

by managing IT security hardware compliance testing program for the

Rational brand.

. Increased compliance levels from 80% to 95% target in one year by

working directly with developers and lab administrators on a world

wide level by providing education and testing simultaneously to

manage their systems to comply with security standard ITCS104


. Contributed to the successful 100% network Isolation of 1330 servers

by ensuring network compliance requirements were met, enabling

Rational Engineering Services to allocate their resources to other

high risk projects.

. Brought work place security compliance rate to 96% by planning,

training and testing line management and employees.

IBM - SDF North America, North Reading, Massachusetts

Business Controls Lead for Software Distribution and Fulfillment (2001 -


Provided advice on Business Controls criteria in a number of auditable

processes to meet business and audit program requirements. Enabled division

to report a satisfactory rating status semiannually for 3 years and passed

a corporate overall process audit.

. Led Software Distribution and Fulfillment (SDF) brand to be 100% audit

ready and to pass process overview corporate audit. Carried out and

met 100% internal audit schedule.

. Enabled operations to attain "SATISFACTORY" rating on their Semi

Annual Control Assessment (SACA) by carrying out training so they

understood and implemented IBM audit programs.

. Developed a consistent process for compliance testing by working with

world wide business controls to develop roadmaps to include control

points and validation in a consistent manner.

IBM - Lotus, Cambridge, Massachusetts

Business Operations Analyst for the Lotus Business Partner Organization

(1998 - 2001)

Developed project plans to implement recommendations made by a peer review

team to attain audit ready status and enhance the business control program.

Prepared semi - annual control assessments reports by carrying out

quarterly testing.

. Delivered a compliant-ready program to the new management team by

providing the ability to successfully pass the corporate audit for

the Business Partner Program.

. Delivered new offering and program incentives as scheduled with 100%

success rate by enabling the Business Partner Program to develop

adequate IT tools.

IBM - Lotus, Cambridge, Massachusetts

Latin American Business Partner Program and Services Administrator (1997 -


Trained Business Partner peers in Latin America on Business Partner Program

requirements and benefits. Communicated and executed strategic region

specific projects and campaigns including partnering on-line orientation

campaign, semi-annual renewal campaign, and premier re-qualification.

IBM - Lotus, North Reading, Massachusetts

Manufacturing Engineer for Lotus Operations (1991 - 1997)

Coordinated projects throughout operations that involved process

simplification and implementation of best practices. Worked with staff to

identify process improvements, implement cost reductions and improve

quality. Planned and executed Internal Quality Audits (As ISO 9002 Lead

Assessor) and developed guidelines for training records and performance.


BS in Industrial Engineering. Northeastern University, Boston,


Training / Seminars / Workshops

. 7 Habits of highly effective People and Time Management -Franklin


. Knowledge of Lean Six Sigma methodology .

. Lead Assessor ISO 9000 Quality Standard Training

. QMAC (Quality system, manufacturing and clinical base) Software and

Computerized systems

. Global System Methodology (GSM) Processes and Phases.

. Understanding of general principal of software Validation; Guidance

for industry and FDA staff

. Project Management Fundamentals and Leadership

. Medical Interpreter Certification.

Software Skills: Microsoft Project Planning, Word, Excel, PowerPoint, Lotus

Notes and Visio.

Language Skills: Fluent in Spanish and Portuguese.

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