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Customer Service Human Resources

Vine Grove, Kentucky, 40175, United States
May 29, 2010

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To work for the prestigious organization with all my efficiency, diligence and

integrity for taking the company to the next level and enhancing the profits of

the company and heightening the strong customer rapport. My active experience,

prior customer service skills and communication skills can help in achieving

the customer satisfaction.


United States Army September 1998 to April 2006

Infantry/Human Resources

Served as a Squad Leader in an Infantry Battalion and was in charge of the

health and welfare of an 8 soldier squad.

Conducted personnel practices for a 135-man company which included reviewing

and processing promotions, awards and training.

Maintained a standard filing system to keep track of all military files and

personnel records.

Monitored and evaluated requests for promotions and arranged promotion


Reviewed and monitored officer and enlisted personnel records.

Reviewed and monitored processes for bars to reenlistment, suspension of

favorable personnel actions.

Conducted training, maintenance, and accountability of team equipment.

Ensured that all soldiers were administratively deployable at all times.

Served as primary mail handler for 1 year while serving in Iraq during

Operation Iraqi Freedom.

Philadelphia Eagles May 2006 to January 2010

Security /Customer Service

Maintained the physical security of Lincoln Financial Field.

Interacted with customers on a daily basis and ensured their safety while at

the stadium.

Monitored the cameras and fire alarm system of the stadium.

Executed safety procedures to when necessary to keep all employees and guest


Processed paperwork when necessary to ensure the correct pay and vacation hours

for staff.

Answered a multi-line phone and directed guests to the proper destination


Verified identification through identification cards and badges.

As initial point of contact I answered visitor questions, admitted persons, and

denied entry if necessary.

Conducted vehicle searches/inspections also inspected containers and personal


Conducted patrol of perimeters, parking and other high traffic areas as well as

interior of shops, storage, administrative, and other structures.

Controlled vehicle and pedestrian access to the installation.


Devry University October 2009-Present

Associates Degree in Network Systems Administration

University of Phoenix June 2006-June 2008

Associates Degree in Computer Information Technology

Youth Challenge June 1998

High School Diploma


Quality administration skills when in an office environment with the ability to

multi-task and delegate instructions in all situations. Experienced with

military personnel practices and automation systems. Extremely proficient with

military personnel regulations, practices, policies, military personnel data

systems and data processing functions. Correctly reviewed and processed

promotions, awards and separation paperwork. Experience in research,

interpretation, and applying regulations, guidelines and policies within

military personnel practices. Maintained a tracking system for record and

evaluations using various automated and manual systems. Maintained a standard

filing system keeping track of all military files and personnel records for

more than 3 years. Knowledgeable and proficient in Microsoft Office.

Comfortable in an office environment when handling office equipment such as

multi line phones, printers, fax machines etc. Works, and communicates very

well with others including peers and superiors.

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