Objective
To work for the prestigious organization with all my efficiency, diligence and
integrity for taking the company to the next level and enhancing the profits of
the company and heightening the strong customer rapport. My active experience,
prior customer service skills and communication skills can help in achieving
the customer satisfaction.
Experience
United States Army September 1998 to April 2006
Infantry/Human Resources
Served as a Squad Leader in an Infantry Battalion and was in charge of the
health and welfare of an 8 soldier squad.
Conducted personnel practices for a 135-man company which included reviewing
and processing promotions, awards and training.
Maintained a standard filing system to keep track of all military files and
personnel records.
Monitored and evaluated requests for promotions and arranged promotion
ceremonies.
Reviewed and monitored officer and enlisted personnel records.
Reviewed and monitored processes for bars to reenlistment, suspension of
favorable personnel actions.
Conducted training, maintenance, and accountability of team equipment.
Ensured that all soldiers were administratively deployable at all times.
Served as primary mail handler for 1 year while serving in Iraq during
Operation Iraqi Freedom.
Philadelphia Eagles May 2006 to January 2010
Security /Customer Service
Maintained the physical security of Lincoln Financial Field.
Interacted with customers on a daily basis and ensured their safety while at
the stadium.
Monitored the cameras and fire alarm system of the stadium.
Executed safety procedures to when necessary to keep all employees and guest
safe.
Processed paperwork when necessary to ensure the correct pay and vacation hours
for staff.
Answered a multi-line phone and directed guests to the proper destination
daily.
Verified identification through identification cards and badges.
As initial point of contact I answered visitor questions, admitted persons, and
denied entry if necessary.
Conducted vehicle searches/inspections also inspected containers and personal
property.
Conducted patrol of perimeters, parking and other high traffic areas as well as
interior of shops, storage, administrative, and other structures.
Controlled vehicle and pedestrian access to the installation.
Education
Devry University October 2009-Present
Associates Degree in Network Systems Administration
University of Phoenix June 2006-June 2008
Associates Degree in Computer Information Technology
Youth Challenge June 1998
High School Diploma
Skills
Quality administration skills when in an office environment with the ability to
multi-task and delegate instructions in all situations. Experienced with
military personnel practices and automation systems. Extremely proficient with
military personnel regulations, practices, policies, military personnel data
systems and data processing functions. Correctly reviewed and processed
promotions, awards and separation paperwork. Experience in research,
interpretation, and applying regulations, guidelines and policies within
military personnel practices. Maintained a tracking system for record and
evaluations using various automated and manual systems. Maintained a standard
filing system keeping track of all military files and personnel records for
more than 3 years. Knowledgeable and proficient in Microsoft Office.
Comfortable in an office environment when handling office equipment such as
multi line phones, printers, fax machines etc. Works, and communicates very
well with others including peers and superiors.