Resume

Sign in

Sales Customer Service

Location:
Redmond, Washington, 98053, United States
Posted:
May 29, 2010

Contact this candidate
Sponsored by:
TalentDesk
Post Jobs to
Multiple Job Boards &
Get more Candidates
Try it Free!
Start your 30-day
Free Trial

**** P. ******

***** ** **** ***** 206/***-****

Redmond, Washington 98053 *********@*******.***

Profile

Senior enterprise and operations executive with more than fifteen years'

success accelerating product introductions into regional and national

markets. Consistently targeted, secured and expanded distribution channels

through negotiated agreements, regulatory reform, and strategic

infrastructure development. Proven expertise in:

Executive team leadership Profitability and rapid expansion

Strategic alliances and International start-ups, multi-site

partnerships operations

IPOs and acquisitions Third-party service contracts

Strategic planning and budgeting Enterprise technology investments

Aggressive and resourceful business leader committed to leveraging channels

of relationship and opportunity to deliver exceptional service and exceed

profitability and growth projections.

Work Experience

FourLeafClover, llc, Redmond, Washington Oct 2008 - Present

Principal

Providing executive leadership in defined engagements with growth or

transitional companies. Focus on executive leadership and short and long

term strategy development, growth and expansion planning, team construct,

and strategic relationships and organization. Engagements to date include:

General Biodiesel, ecowell, International Kiosk Solutions, Greenbridge

International, InjuryFree, and World Wide Water. Accomplishments and

contributions include financial modeling; business plan, strategy

development and investor presentations for expansion; new venture launch

leadership resulting in 15 closed proposals valued at $500,000 with $2

million pending; hiring and developing sales people and strategy; metrics

and KPI's designed and implemented for strategy; guided the successful

restructure to remain solvent during a business downturn including the

renegotiation loan terms and payables, and created controls within the

business to manage and measure progress.

Coinstar, Inc., Bellevue, Washington 1996 - 2008

Sr. Vice President of Operations, (2005 - 2008)

Promoted to integrate five acquired companies into a "Single Delivery

Operation Platform." Accountable for the overall business strategy,

organizational direction, profitable revenue growth to $500M and delivering

against shareholder expectations. Responsibilities included: Field

Operations (1,000 staff/26 offices), Asset Management (50 staff,

Distribution Centers, Fleet, Kiosk, and Products), Customer Care (45 staff,

3 Call Centers, Training, and Standards), Cash Operations (50 staff),

Planning and Analysis (5 staff). Responsible for a $118M budget. Reported

to the Chief Executive Officer.

. Won board and C-level approval for "Single Delivery Operation Platform"

as a growth strategy to achieve $10M in run rate saving on a $124M

budget.

. Restructured field merchandisers' compensation, lowered turnover to 28%

from 40% annualized.

. Facilitated annual managers meetings attended by 100 management personnel

and quarterly regional business review meetings.

. Built Senior Management team for the Operations Division, including four

Vice Presidents and one Senior Director.

. Oversaw development of a global call center strategy.

. Led the operations group through the installation of 14,973 coin

machines, staff growth to 1,300 via organic and acquisition/integration

growth resulting in a high-performance, decentralized and distributed

work force.

**** P. ****** Page 2

Vice President of Operations, (2003- 2005)

Promoted in 2003 to integrate two operating divisions and spearhead process

improvements to achieve a 13% year over year reduction in annual operating

costs. Managed seven direct reports with responsibility for Field

Operations, Customer Service, Technical Services, Installations and Fleet

Management, Strategic Planning, and Projects and Analysis. Responsible for

a $43M budget and 275 staff organization, and supporting revenue growth

from $50M to $100M. Reported to the President.

. Provided strategic and managerial leadership to technology acquisitions

through product testing, beta, and pilot programs.

. Facilitated the management transition to new division General Manager.

. Helped to form and participated in the National Coin Inventory Committee,

a strategic alliance among the Federal Reserve, U.S. Mint, Commercial

Processors, and Banks.

. Spoke at several national business-related conventions.

. Achieved the lowest turnover and highest morale in the company as

measured by an internal survey.

. Led cross-functional team to restructure the field organization to be

more efficient, deeper, and professional, resulting in a sustainable 13%

operating cost reduction.

. Negotiated a $40M, five-year contract with our largest vendor resulting

in $10M savings over five years.

Vice President/Director of Coin Services, (1998 - 2003)

Promoted to Vice President in September 2000 recognizing the complexity and

importance of the department and my contribution to the business. Working

with the Federal Reserve System to gain regulatory concessions to ensure a

profitable national distribution and fulfillment operation. Effectively

managing the front-end of Coinstar's large cash management operation, which

included transportation, commercial processing and bank operations.

Standardized field operations and balanced coin handling regionally to

achieve a 40% reduction in costs. Managed a $16M budget, 40 staff and

supported revenue growth from $15M to $50M. Reported to the President.

. Reorganized the management team and developed metrics to drive profitable

operations in the face of an anticipated revenue shortfall due to the

loss of a 1500 machine, national contract. Achieved a net gain in machine

placements and over all increase in revenues.

. Developed and published single accountability P&Ls and built a flatter

organization across the country. Instituted a quarterly planning cycle

built around a platform of continuous improvement and stretch goals,

generating a 13% sustainable savings.

. Secured a meeting with the Director and Associate Director of the Royal

Canadian Mint to operate more profitably in Canada. Negotiated a

partnership agreement, the first of its kind in the world, to work

jointly to collect and re-circulate Canadian coins, reducing Coinstar's

handling costs by 20%.

. With Coinstar's President, negotiated an operating agreement to

represent, sell, and service prepaid phone cards via kiosks into our

Canadian distribution channel. This represented approximately a $10M deal

over ten years.

Manager of Coin Services, (1996-1998)

Recruited to secure a channel of transportation and banking operations to

support Coinstar's business model and aggressive growth strategy.

Responsibilities included: marketing the Coinstar concept to potential

vendors and soliciting proposals for service; negotiating third-party

service contracts; directing a team to build and manage a nation-wide,

complex transportation operation, an extensive third-party processing

operation, and a wide network of bank vault dependencies. Managed ten staff

and supported revenue growth from $1M to $15M. Reported to the Chief

Financial Officer.

**** P. ****** Page 3

General Electric Capital Corp., Seattle, Washington 1995 - 1996

Account Executive

Worked for the Commercial Equipment Finance Group structuring lease and

loan financing arrangements for Middle Market Companies. Position required

strong sales and negotiation skills with a sound base in lease and loan

structuring and financial analysis. Position required the development and

understanding of sales, marketing techniques and closing skills.

OmniTRAX Equipment, Inc., Denver, Colorado 1993-1995

Manager- Sales and Marketing

This company is a wholly-owned subsidiary of OmniTrax, Inc., a short-line

railroad holding company. Hired to develop and implement the start-up

business plan. In 18 months, built OmniTRAX Equipment into a viable and

prosperous locomotive acquisition, rehabilitation, and sales company.

Booked 30 locomotive sales with a two-year backlog. Generated $3M in first-

year sales.

United States Navy 1989 - 1991

Naval Aviator (Honorable Discharge)

FAA Licensed Pilot. U.S. Navy Instrument and multi-engine rating. Acquired

critical decision-making skills, stress management and self-confidence.

Banque National De Paris, Los Angeles, California 1987-1989

Credit Analyst/Project Finance

Hired as a credit analyst and quickly moved to project finance. Developed

financial analysis skills and attention to detail.

Education

University of Denver, Denver, Colorado

June 1993; Masters of Business Administration

Specialization in Marketing and Real Estate Finance

Claremont McKenna College, Claremont, California

May 1987; Bachelor of Arts in International Management

NCAA Division III Varsity Football four years.

Aviation Officers Candidate School, NAS Pensacola, Florida

April 1989 - June 1990; Commissioned Ensign, August 1989



Contact this candidate