John P. Reilly
***** ** **** ***** ***/***-****
Redmond, Washington 98053 abmqqm@r.postjobfree.com
Profile
Senior enterprise and operations executive with more than fifteen years'
success accelerating product introductions into regional and national
markets. Consistently targeted, secured and expanded distribution channels
through negotiated agreements, regulatory reform, and strategic
infrastructure development. Proven expertise in:
Executive team leadership Profitability and rapid expansion
Strategic alliances and International start-ups, multi-site
partnerships operations
IPOs and acquisitions Third-party service contracts
Strategic planning and budgeting Enterprise technology investments
Aggressive and resourceful business leader committed to leveraging channels
of relationship and opportunity to deliver exceptional service and exceed
profitability and growth projections.
Work Experience
FourLeafClover, llc, Redmond, Washington Oct 2008 - Present
Principal
Providing executive leadership in defined engagements with growth or
transitional companies. Focus on executive leadership and short and long
term strategy development, growth and expansion planning, team construct,
and strategic relationships and organization. Engagements to date include:
General Biodiesel, ecowell, International Kiosk Solutions, Greenbridge
International, InjuryFree, and World Wide Water. Accomplishments and
contributions include financial modeling; business plan, strategy
development and investor presentations for expansion; new venture launch
leadership resulting in 15 closed proposals valued at $500,000 with $2
million pending; hiring and developing sales people and strategy; metrics
and KPI's designed and implemented for strategy; guided the successful
restructure to remain solvent during a business downturn including the
renegotiation loan terms and payables, and created controls within the
business to manage and measure progress.
Coinstar, Inc., Bellevue, Washington 1996 - 2008
Sr. Vice President of Operations, (2005 - 2008)
Promoted to integrate five acquired companies into a "Single Delivery
Operation Platform." Accountable for the overall business strategy,
organizational direction, profitable revenue growth to $500M and delivering
against shareholder expectations. Responsibilities included: Field
Operations (1,000 staff/26 offices), Asset Management (50 staff,
Distribution Centers, Fleet, Kiosk, and Products), Customer Care (45 staff,
3 Call Centers, Training, and Standards), Cash Operations (50 staff),
Planning and Analysis (5 staff). Responsible for a $118M budget. Reported
to the Chief Executive Officer.
. Won board and C-level approval for "Single Delivery Operation Platform"
as a growth strategy to achieve $10M in run rate saving on a $124M
budget.
. Restructured field merchandisers' compensation, lowered turnover to 28%
from 40% annualized.
. Facilitated annual managers meetings attended by 100 management personnel
and quarterly regional business review meetings.
. Built Senior Management team for the Operations Division, including four
Vice Presidents and one Senior Director.
. Oversaw development of a global call center strategy.
. Led the operations group through the installation of 14,973 coin
machines, staff growth to 1,300 via organic and acquisition/integration
growth resulting in a high-performance, decentralized and distributed
work force.
John P. Reilly Page 2
Vice President of Operations, (2003- 2005)
Promoted in 2003 to integrate two operating divisions and spearhead process
improvements to achieve a 13% year over year reduction in annual operating
costs. Managed seven direct reports with responsibility for Field
Operations, Customer Service, Technical Services, Installations and Fleet
Management, Strategic Planning, and Projects and Analysis. Responsible for
a $43M budget and 275 staff organization, and supporting revenue growth
from $50M to $100M. Reported to the President.
. Provided strategic and managerial leadership to technology acquisitions
through product testing, beta, and pilot programs.
. Facilitated the management transition to new division General Manager.
. Helped to form and participated in the National Coin Inventory Committee,
a strategic alliance among the Federal Reserve, U.S. Mint, Commercial
Processors, and Banks.
. Spoke at several national business-related conventions.
. Achieved the lowest turnover and highest morale in the company as
measured by an internal survey.
. Led cross-functional team to restructure the field organization to be
more efficient, deeper, and professional, resulting in a sustainable 13%
operating cost reduction.
. Negotiated a $40M, five-year contract with our largest vendor resulting
in $10M savings over five years.
Vice President/Director of Coin Services, (1998 - 2003)
Promoted to Vice President in September 2000 recognizing the complexity and
importance of the department and my contribution to the business. Working
with the Federal Reserve System to gain regulatory concessions to ensure a
profitable national distribution and fulfillment operation. Effectively
managing the front-end of Coinstar's large cash management operation, which
included transportation, commercial processing and bank operations.
Standardized field operations and balanced coin handling regionally to
achieve a 40% reduction in costs. Managed a $16M budget, 40 staff and
supported revenue growth from $15M to $50M. Reported to the President.
. Reorganized the management team and developed metrics to drive profitable
operations in the face of an anticipated revenue shortfall due to the
loss of a 1500 machine, national contract. Achieved a net gain in machine
placements and over all increase in revenues.
. Developed and published single accountability P&Ls and built a flatter
organization across the country. Instituted a quarterly planning cycle
built around a platform of continuous improvement and stretch goals,
generating a 13% sustainable savings.
. Secured a meeting with the Director and Associate Director of the Royal
Canadian Mint to operate more profitably in Canada. Negotiated a
partnership agreement, the first of its kind in the world, to work
jointly to collect and re-circulate Canadian coins, reducing Coinstar's
handling costs by 20%.
. With Coinstar's President, negotiated an operating agreement to
represent, sell, and service prepaid phone cards via kiosks into our
Canadian distribution channel. This represented approximately a $10M deal
over ten years.
Manager of Coin Services, (1996-1998)
Recruited to secure a channel of transportation and banking operations to
support Coinstar's business model and aggressive growth strategy.
Responsibilities included: marketing the Coinstar concept to potential
vendors and soliciting proposals for service; negotiating third-party
service contracts; directing a team to build and manage a nation-wide,
complex transportation operation, an extensive third-party processing
operation, and a wide network of bank vault dependencies. Managed ten staff
and supported revenue growth from $1M to $15M. Reported to the Chief
Financial Officer.
John P. Reilly Page 3
General Electric Capital Corp., Seattle, Washington 1995 - 1996
Account Executive
Worked for the Commercial Equipment Finance Group structuring lease and
loan financing arrangements for Middle Market Companies. Position required
strong sales and negotiation skills with a sound base in lease and loan
structuring and financial analysis. Position required the development and
understanding of sales, marketing techniques and closing skills.
OmniTRAX Equipment, Inc., Denver, Colorado 1993-1995
Manager- Sales and Marketing
This company is a wholly-owned subsidiary of OmniTrax, Inc., a short-line
railroad holding company. Hired to develop and implement the start-up
business plan. In 18 months, built OmniTRAX Equipment into a viable and
prosperous locomotive acquisition, rehabilitation, and sales company.
Booked 30 locomotive sales with a two-year backlog. Generated $3M in first-
year sales.
United States Navy 1989 - 1991
Naval Aviator (Honorable Discharge)
FAA Licensed Pilot. U.S. Navy Instrument and multi-engine rating. Acquired
critical decision-making skills, stress management and self-confidence.
Banque National De Paris, Los Angeles, California 1987-1989
Credit Analyst/Project Finance
Hired as a credit analyst and quickly moved to project finance. Developed
financial analysis skills and attention to detail.
Education
University of Denver, Denver, Colorado
June 1993; Masters of Business Administration
Specialization in Marketing and Real Estate Finance
Claremont McKenna College, Claremont, California
May 1987; Bachelor of Arts in International Management
NCAA Division III Varsity Football four years.
Aviation Officers Candidate School, NAS Pensacola, Florida
April 1989 - June 1990; Commissioned Ensign, August 1989