Jan Diamond
Placentia, CA
abmqqd@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Senior level Branch Operations Manager with excellent qualifications in
Branch Operations, Management, Sales, Business Development and Customer
Service. Command exemplary organizational, time management and supervisory
skills in the coordination of multi-task responsibilities. Aware of the
need for quality customer service with the ability to meet and overcome
customer objections. Interface well with customers, staff and management
team.
Managed and participated as an integral part of a team effort to develop
and implement policies and priorities for assigned programs. Self-
disciplined and energetic professional with strong leadership skills and
organizational skills in a fast-paced and changing environment.
Key Strengths Include:
Skilled at incorporating new ideas and products to improve services and
efficiency.
Function effectively and resourcefully in pressure situations, making
critical decisions with sound judgment.
Proficient in visualizing, creating, staffing and supporting assigned
projects.
Organized and accurate, working efficiently, independently or as part of a
team.
Experienced in management/mentor training, planning and development.
6. Interface easily with individuals of all levels and from diverse
cultures and disciplines.
PROFESSIONAL EXPERIENCE
Pacific Premier Bank Costa
Mesa, CA June 2005 to June 2009
VICE PRESIDENT/BRANCH OPERATIONS MANAGER
. Responsible for generating, maintaining and servicing profitable
business and retail relationships within 6 branch locations and 35
employees.
. Coordinated successful openings of 3 banking branches in Orange County
while minimizing costs to increase revenue in new branch locations.
. Planed, organized and directed all branch staff and activities in the
community to promote sales culture and increase deposit growth in the
branches.
. Effectively establish and communicate the bank's goals to Branch
Managers to gain commitment and establish plan of action.
. Provided consistent and continuous coaching, recognition, advice and
guidance to staff members on a daily basis and during the annual
review process.
. Maintained knowledge of banking-related federal, state, and local
laws, statutes, and regulations; developed and implemented processes,
policies and documentation that minimized legal exposure.
. Discussed operational issues with the Chief Banking Officer regarding
branch staff changes, training and hiring processes to streamline
efficiency and training in the branch.
. Played an integral role in the system conversion process in a changing
environment. Lead the team to a system change to implement and train
branch staff and managers
. Ensured adherence to bank policies and procedures to maintain
acceptable audit ratings. Prepared audit responses to Board Members.
. Responsible for all phase branch management including customer
service, customer retention and branch management.
. Special project management in coordination with Chief Banking Officer.
Quaker City Bank / Banco Popular N.A Whittier, CA
September 1998 to April 2005
REGIONAL OPERATIONS COORDINATOR
. Coordinated successful openings of 17 in-store banking branches in
Southern California.
. Responsible for hiring and training of Branch Managers, Assistant
Managers and Banking Associates.
. Negotiate logistic contracts with vendors for branch materials,
supplies and equipment with Facilities Manager.
. Assisted in development and implementation of in-store marketing
techniques.
. Prepared employee annual performance reviews, action memos and
termination requests for branch staff.
. Provided operational support and consultation to retail branches and
loan division.
. Directed branch management in activities to ensure dependable customer
service.
. Project management lead of multiple projects including, computer
upgrade taskforce and Y2K conversion taskforce.
BRANCH MANAGER Various Branches
March 1987 to September 1998
. Provided leadership and management of retail office.
. Ensured adherence to bank policies and procedures.
. Managed branch budget to meet branch revenue and expense objectives.
. Provided coaching, recognition and motivation to staff members in
order to achieve branch sales goals.
. Effectively establish and communicate performance expectations to
staff members.
. Conducted branch audits to verify branch compliance with security
procedures.
EDUCATION AND TRAINING
. Member of Independent California Bankers Association.
. Sales and Marketing Training - Dave Martin, Supermarket Banking
. Banker Systems Inc. Seminars
. Western League Workshops and Seminars
TECHNICAL SKILLS
. Advanced knowledge of FPS Goldteller Platform System
. Advanced knowledge of Fidelity Horizon System
. Excel and Word knowledge
REFERENCES: Available upon Request