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Human Resources Customer Service

Las Vegas, Nevada, 89135, United States
May 30, 2010

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***** ****** ******* **., *** Vegas, NV 89135


Objective: Join a dynamic team of professionals in an entry-level

recruitment position.

Professional Profile

. Self-motivated, results oriented professional

. Excellent communication skills; ability to work with internal and

external customers

. Efficient multi-tasking skills; great at organizing resources and

streamlining processes

. Proficient with Microsoft Office Suite; skillful with PC or Mac


Sky River Management, Honolulu, HI September

2009 - December 2009

Project Work as a Contract Employee

. Updated Standard Operating Procedures

. Formatted and updated company safety manuals

Sky River Management, Henderson, NV

June 2004 - June 2009

Human Resources, Training and Special Projects

. Employee recruitment, testing, and screening interviews

. Coordinate interviews with potential employees and department managers

. Completed background investigations, drug testing, and created offer


. Planned and conducted New Hire Orientation

. Handled payroll through Paychex Payroll and HR Reporting Systems

. Administered comprehensive benefits program

. Coordinated the employee performance evaluation program

. Coached managers on labor relations and methods in conflict resolution

. Partnered with managers to create Standard Operating Procedures

. Created and updated forms, job descriptions, organization charts, and

company policies; recordkeeping and files maintenance

. Safety Program Chairperson; introduced on-line training programs

. Termination documentation and proceedings

Medical Arts Press, Minneapolis, MN

April 1996 - December 2003

Business Sponsor for Systems Integration

Joined the IT team to oversee company-wide operating systems integration

project. Held various positions in Human Resources, Operations, and Call

Center/Customer Service during three acquisitions and the merger of one


Education & Certifications

Mississippi State University

Masters of Education Degree, Vocational Education

Bachelors of Science Degree, Distributive Education

Development Dimensions Int'l Certification

Maximizing Performance, Management By Objectives

ASTD Certification

E-Learning Instructional Design

Professional Affiliations & Civic Leadership

Member, Society for Human Resources Management (SHRM)

Member, American Society of Training & Development (ASTD)

Volunteer, Nevada Cancer Institute

Cyclist, RTC Viva Bike Vegas, National MS Society, American Diabetes


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