Customer Service Electrical Engineer

Ramzi Kasbari

**** ** **** **. **

Mobile: 616-***-****

Rockford, Mi 49341 ******@*****.***

________________________________________________________________________

US Citizen

OBJECTIVE

To work for a challenging company which offers professional

development and growth potential and to further build upon my academic

training and experience to benefit the employer and advance my

career.

SKILLS

Windows NT, Microsoft Office, OS eCom, AutoCAD, pro/E, Lotus Notes,

MCSE training, Visual Studio, Assembly language, Allen Bradley PLC

programming, Excellent organizational/communication skills, highly

motivated, goal oriented, Arabic language fluency (writing, reading,

speaking)

EMPLOYMENT HISTORY

03/06-04/10 Electrical Engineer/ IT Support

Industrial Service Technology, Grand Rapids, Mi

. Warehouse management software support

. Support of multiple sites across North America 24/7 onsite and remotely

. Installation and configuration of PCs, printers, etc. at customer sites

. Support of entire networks, including LAN technologies and Ethernet

systems

. Support of RF equipment

. Quality control of newly assembled PCBs

. Test and repair of microprocessor boards, I/O PCBs and control modules

. Product design and development

11/04-09/05 Telecommunications Test Technician

The Experts, Motorola Inc. Reston, VA

. Drive test team; a part of the field engineering test team for the

testing of cellular phone products on the iDEN (integrated digital

enhanced network) network

. Capturing data, such as the SQE and RSSI, which determines the signal

quality

. Installation of software on laptop computers

. Training new employees on performing the duties required using the iADTE

software based on hex-strings

. Leading teams in the field

. Data and performance analysis to determine the quality of the products

and propose design change to improve the hardware and software before

release to the market

07/04-10/04 Service Department Technician

Electromotive Inc. Manassas, VA

. Troubleshooting and repair of engine control devices; replacing

defected components on the printed circuit boards

. Programming IC chips on the newly manufactured PCBs such as the Atmel,

PIC17C756A, and PSD813F2A-90MI

. Testing and inspecting devices before and after assembly to make sure

they pass both initial and final tests and function properly

. Answering and assisting customer calls

. Filing documents of work performed

03/02-12/03 Customer Service/Field Engineer

Alstom Transportation/ Techaid, Washington, DC

. Troubleshooting and maintenance of the propulsion system for power

cars and locomotives of the High Speed Trains on the Northeast

Corridor for Amtrak

. Repair of electronic equipment

. Quality control of electronics to make sure they meet the required

criteria

. Technical assistance and customer service

. Documenting procedures

. Propose design change that can prevent failure and improve operation

for hardware, software, and procedural operation

. Update database and reports for the work performed on a daily basis

. Supervised and managed the modification part of the project; scheduled

tasks, trained and dispatched personnel, documented work performed,

inventory records

EDUCATION

Currently pursuing a Master of Science in Electrical Engineering

Grand Valley State University, Grand Rapids, Mi

Bachelor of Science in Electrical Engineering Technology, 2001

Pennsylvania State University, Harrisburg, PA

References Available Upon Request

Contact this candidate