Quality Assurance Customer Service
Resume:
Charles Simms
Romulus, Michigan **174
abmqpg@r.postjobfree.com
Objective
I am seeking a challenging position, with growth potential to enhance
personal goals as well as to meet organizational goals.
Work Experience
Self Employed
06/2008 - Present
Romulus, MI
Lead supervisor for a work at home call center
Train new team members on sales and customer service techniques
Quality assurance feedbacks
Various technical behind the scene duties dealing with creating
scripting and knowledge base articles
Director, Professional Services
01/2008 - 06/2008 Nextep Systems
Troy, MI
Manage over 10 projects at one time
Mentor and train new employees on kiosk software implementation.
Installation of kiosk software in Windows XP environment.
Training of customers on software.
Quality assurance testing on release candidates and final releases.
Responsible for project management on numerous client accounts.
Application Specialist
9/1999 - 12/2007 New World Systems
Troy, MI
Installation of public safety software on several different platforms,
such as IBM iSeries 400, Windows 2000/2003, Windows NT, and Windows 98.
Training of customers on software in a group classroom environment.
Quality assurance testing on release candidates and final releases.
Technical installations of complex interfaces - E911 Phone Interface,
NCIC/State connections, Zetron Interfaces, and several Livescan
Interfaces.
Responsible for project management on numerous client accounts.
Data Processing Coordinator
1/1995 - 9/1999 Burns & Wilcox, LTD
Farmington Hills, MI
Liaison between computer department and accounting department
Processed daily and monthly totals for entire company, which consisted
of 35 branches located throughout the United States.
Reconciled daily and monthly invoices
Charles Simms
38767 Cody Dr
Romulus, Michigan 48174
abmqpg@r.postjobfree.com
Police Dispatcher
12/1991 - 1/1995 St. Louis County Police
Clayton, MO
Handled emergency situations via phone and radio
Directed over 50 units at a time
Trained new hires
Police/Fire Telecommunicator
12/1988 - 12/1991 Topeka Police Department
Topeka, KS
Handled emergency situations via phone and radio for police and fire
Education
8/1988 - 6/1990 Washburn University, Topeka, KS
Some College Coursework Completed
Computer Science, 3.0 GPA
8/1987 - 6/1988 Kaw Area Vocational Technical School, Topeka, KS
Computer Operator, 4.0 GPA
Skills
Experienced in Microsoft Office products; Word, Excel; PowerPoint.
Typing; 50 WPM.
Data Entry experience.
Excellent communicator, listener and problem solving skills.
References
Available upon request.
Contact this candidate