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Quality Assurance Customer Service

Romulus, Michigan, 48174, United States
May 30, 2010

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Charles Simms

***** **** **

Romulus, Michigan **174



I am seeking a challenging position, with growth potential to enhance

personal goals as well as to meet organizational goals.

Work Experience

Self Employed

06/2008 - Present

Romulus, MI

Lead supervisor for a work at home call center

Train new team members on sales and customer service techniques

Quality assurance feedbacks

Various technical behind the scene duties dealing with creating

scripting and knowledge base articles

Director, Professional Services

01/2008 - 06/2008 Nextep Systems

Troy, MI

Manage over 10 projects at one time

Mentor and train new employees on kiosk software implementation.

Installation of kiosk software in Windows XP environment.

Training of customers on software.

Quality assurance testing on release candidates and final releases.

Responsible for project management on numerous client accounts.

Application Specialist

9/1999 - 12/2007 New World Systems

Troy, MI

Installation of public safety software on several different platforms,

such as IBM iSeries 400, Windows 2000/2003, Windows NT, and Windows 98.

Training of customers on software in a group classroom environment.

Quality assurance testing on release candidates and final releases.

Technical installations of complex interfaces - E911 Phone Interface,

NCIC/State connections, Zetron Interfaces, and several Livescan


Responsible for project management on numerous client accounts.

Data Processing Coordinator

1/1995 - 9/1999 Burns & Wilcox, LTD

Farmington Hills, MI

Liaison between computer department and accounting department

Processed daily and monthly totals for entire company, which consisted

of 35 branches located throughout the United States.

Reconciled daily and monthly invoices

Charles Simms

38767 Cody Dr

Romulus, Michigan 48174


Police Dispatcher

12/1991 - 1/1995 St. Louis County Police

Clayton, MO

Handled emergency situations via phone and radio

Directed over 50 units at a time

Trained new hires

Police/Fire Telecommunicator

12/1988 - 12/1991 Topeka Police Department

Topeka, KS

Handled emergency situations via phone and radio for police and fire


8/1988 - 6/1990 Washburn University, Topeka, KS

Some College Coursework Completed

Computer Science, 3.0 GPA

8/1987 - 6/1988 Kaw Area Vocational Technical School, Topeka, KS

Computer Operator, 4.0 GPA


Experienced in Microsoft Office products; Word, Excel; PowerPoint.

Typing; 50 WPM.

Data Entry experience.

Excellent communicator, listener and problem solving skills.


Available upon request.

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