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Customer Service Office

Location:
Mesa, Arizona, 85201, United States
Posted:
May 29, 2010

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****** R. ***********

**** *. ***** **. ************@********.***

480-***-****

Mesa, AZ, 85201-1709 480-***-

****

SUMMARY

Skilled success oriented customer relations professional with extensive

experience in team oriented productivity and strategic and logistical

planning for a goal oriented environment. Excellent communication skills

and proficient in customer service, research, and process improvement.

Technically proficient in IBM and Apple computers, Microsoft Office 2003

and 2007, Nuvera Xerox machines (DC250 & DT120), Xerox satellites (Work

Center Pro 238-245 & 280), Adobe Photoshop CS4, and computerized payment

systems.

PROFESSIONAL EXPERIENCE

XEROX CORPORATION, Phoenix, AZ 2007-2010

Global corporate manufacturer of copy machines and office equipment. Xerox

provides a wide variety of business and private copy and printing services

as well as paper, office supplies, and technical support.

Client Associate/Receptionist, 2008 - 2010

Assimilated and organized customer information for preparation of customer

printing orders and proper selection of services necessary to create

product excellence and requested professional sales consultations with

customers in order to satisfy customer needs.

. Fabricated customer projects (GBC/Coil binding, Gluing, Stapling, Color

and B&W printing, Cutting, Folding, Scanning to email, and Reformatting),

prepared for mail pick up, and organized for proper delivery dates.

. Answered customer questions, suggested various company services as a

solution to the customers' problem or directed the customer to the proper

department where their needs could be satisfied.

. Developed skill in operation and maintenance of Xerox machines (Copy,

Print, and multiple use) resulting in being able to troubleshoot problems

and keep machines in operation.

. Gathered and entered all available Xerox customer service information for

monthly billing.

Shipping/Delivery, 2007 - 2008

Ordered, delivered, and shipped finished customer documents and other

office products necessary for proper office function. Strong inter-office

communication skills were developed and required for completion of jobs.

. Coordinated and prepared finished documents for various departments.

Organized and finished projects for customer mailing in a timely manner.

. Ordered and supplied Xerox paper and office supplies necessary for

logistical support of office productivity and customer orders.

. Prepared customer orders for transport by U.S. Mail, private carrier, or

customer will call. (Proper postage, proper shipping containers to avoid

damage, track all scanned orders that were shipped)

WESTAFF, Phoenix, AZ 2003-2007

Westaff is a professional and industrial temporary employment agency with

excellent opportunities for training in a variety of career positions.

Shipping/Delivery/Temporary, 2005 - 2007 XEROX CORP.

****** R. *********** PAGE TWO

Received professional training for position of Client

Associate/Receptionist at Xerox Corporation. The skills and tasks are

listed above.

Mail Organizing/Temporary, 2005 - 2005 / GFS (Global Fulfilment Services)

Trained and excelled in various tasks in this large industrial mail room.

. Opened, sorted, organized, and tracked by computer all incoming and

outgoing mail.

Mail Room Service/Temporary, 2005 - 2005 / State Farm Insurance

Organized and delivered incoming mail for various departments. Collected

and prepared out going mail for five State Farm offices (Check for proper

postage, addresses, and packaging).

. Organized all incoming company mail for delivery to rightful departments

and cubicles for all State Farm Insurance agents.

. Delivered and collected mail for all the agents stationed both inside and

outside the State Farm buildings.

Registration Intake Operator/Temporary, 2004 - 2004 / F.E.M.A.

Interviewed and registered disaster victims for hurricanes Ivan, Charlie,

Hugo, and Emily for government relief.

. Projected exceptional, interpersonal, and professional communication

skills required for registration of disaster victims seeking government

assistance.

. Demonstrated the ability to have patients and compassion for victims who

had just lost everything (an absolute must for this position).

. Applied customer information to automated computer format with as much

detail as possible (applied internet and intranet skills where a must).

. Directed victims to proper victim relief hotlines.

Bakery Production/Temporary, 2003 - 2004 / GENERAL MILLS

Operated and sanitized machines for production lines at General Mills.

. Operated production line machinery, for various baked and frozen goods.

. Cleaned and sanitized all line machinery used in production.

. Packaged products, loaded and unloaded incoming and outgoing trucks.

EDUCATION

Associate of Arts, Web Design (Expected completion date: 2012)

Scottsdale Community College, Scottsdale, AZ

TRAINING / CERTIFICATION

Adobe Photoshop CS4, Notepad ++, Textwrangler, Microsoft Office 2003 and

2007

Typing, 10 Key Touch, Communications, Falcon

Lean Six Sigma Certification



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