DUSTIN R. STRAUGHMATT
**** *. ***** **. abmqp5@r.postjobfree.com
Mesa, AZ, 85201-1709 480-232-
1683
SUMMARY
Skilled success oriented customer relations professional with extensive
experience in team oriented productivity and strategic and logistical
planning for a goal oriented environment. Excellent communication skills
and proficient in customer service, research, and process improvement.
Technically proficient in IBM and Apple computers, Microsoft Office 2003
and 2007, Nuvera Xerox machines (DC250 & DT120), Xerox satellites (Work
Center Pro 238-245 & 280), Adobe Photoshop CS4, and computerized payment
systems.
PROFESSIONAL EXPERIENCE
XEROX CORPORATION, Phoenix, AZ 2007-2010
Global corporate manufacturer of copy machines and office equipment. Xerox
provides a wide variety of business and private copy and printing services
as well as paper, office supplies, and technical support.
Client Associate/Receptionist, 2008 - 2010
Assimilated and organized customer information for preparation of customer
printing orders and proper selection of services necessary to create
product excellence and requested professional sales consultations with
customers in order to satisfy customer needs.
. Fabricated customer projects (GBC/Coil binding, Gluing, Stapling, Color
and B&W printing, Cutting, Folding, Scanning to email, and Reformatting),
prepared for mail pick up, and organized for proper delivery dates.
. Answered customer questions, suggested various company services as a
solution to the customers' problem or directed the customer to the proper
department where their needs could be satisfied.
. Developed skill in operation and maintenance of Xerox machines (Copy,
Print, and multiple use) resulting in being able to troubleshoot problems
and keep machines in operation.
. Gathered and entered all available Xerox customer service information for
monthly billing.
Shipping/Delivery, 2007 - 2008
Ordered, delivered, and shipped finished customer documents and other
office products necessary for proper office function. Strong inter-office
communication skills were developed and required for completion of jobs.
. Coordinated and prepared finished documents for various departments.
Organized and finished projects for customer mailing in a timely manner.
. Ordered and supplied Xerox paper and office supplies necessary for
logistical support of office productivity and customer orders.
. Prepared customer orders for transport by U.S. Mail, private carrier, or
customer will call. (Proper postage, proper shipping containers to avoid
damage, track all scanned orders that were shipped)
WESTAFF, Phoenix, AZ 2003-2007
Westaff is a professional and industrial temporary employment agency with
excellent opportunities for training in a variety of career positions.
Shipping/Delivery/Temporary, 2005 - 2007 XEROX CORP.
DUSTIN R. STRAUGHMATT PAGE TWO
Received professional training for position of Client
Associate/Receptionist at Xerox Corporation. The skills and tasks are
listed above.
Mail Organizing/Temporary, 2005 - 2005 / GFS (Global Fulfilment Services)
Trained and excelled in various tasks in this large industrial mail room.
. Opened, sorted, organized, and tracked by computer all incoming and
outgoing mail.
Mail Room Service/Temporary, 2005 - 2005 / State Farm Insurance
Organized and delivered incoming mail for various departments. Collected
and prepared out going mail for five State Farm offices (Check for proper
postage, addresses, and packaging).
. Organized all incoming company mail for delivery to rightful departments
and cubicles for all State Farm Insurance agents.
. Delivered and collected mail for all the agents stationed both inside and
outside the State Farm buildings.
Registration Intake Operator/Temporary, 2004 - 2004 / F.E.M.A.
Interviewed and registered disaster victims for hurricanes Ivan, Charlie,
Hugo, and Emily for government relief.
. Projected exceptional, interpersonal, and professional communication
skills required for registration of disaster victims seeking government
assistance.
. Demonstrated the ability to have patients and compassion for victims who
had just lost everything (an absolute must for this position).
. Applied customer information to automated computer format with as much
detail as possible (applied internet and intranet skills where a must).
. Directed victims to proper victim relief hotlines.
Bakery Production/Temporary, 2003 - 2004 / GENERAL MILLS
Operated and sanitized machines for production lines at General Mills.
. Operated production line machinery, for various baked and frozen goods.
. Cleaned and sanitized all line machinery used in production.
. Packaged products, loaded and unloaded incoming and outgoing trucks.
EDUCATION
Associate of Arts, Web Design (Expected completion date: 2012)
Scottsdale Community College, Scottsdale, AZ
TRAINING / CERTIFICATION
Adobe Photoshop CS4, Notepad ++, Textwrangler, Microsoft Office 2003 and
2007
Typing, 10 Key Touch, Communications, Falcon
Lean Six Sigma Certification