RUNALI GHOSH

**** * ********** ***** #**** Tempe AZ 85281 : 480-***-**** : abmqp4@r.postjobfree.com

SUMMARY

• 7+ years experience in analysis, process design, testing and implementation of software solutions in different domains.

• Excellent ability to understand, analyze, and interpret business requirements to determine and model process flows.

• Extensive experience in translating business requirements into technical solutions for configuration or development.

• In depth knowledge of business intelligence, customer relationship management and enterprise resource planning software.

• Strong leadership skills, attention to details and ability to solve critical problems to provide business solution.

• Excellent verbal and written communication skill and experience of working in cross cultural environment.

• Effective skill to develop relationship with client and bridge communication gap between business and development team.

WORK EXPERIENCE

SAP America Inc., CRM Sales & Marketing – Business Application Analyst, Newtown Square, USA June 2009 - Present

• Interfaced with business users to collect business requirements, develop business blueprint and functional design document.

• Developed test cases to support integration and user acceptance testing for different lines of business in the SAP CRM 7.0.

• Coordinated user acceptance testing (UAT) and successful completion of defect for companywide CRM7.0 rollout.

• Closely monitored testing using solution manager and liaised between business users and development resources to ensure

system implementation complying to business requirement and handle change requests.

• Provided post CRM 7.0 go live end user support that involved key user training, answering new process related queries and

delegating identified issues to appropriate technical support team.

• Developed dashboards using SAP Business Objects and Microsoft Excel tools for business user to easily visualize and

interpret data in order to make process improvement and make decision based on effective data analysis.

• Facilitated extensive integration testing of end to end process for LE and FS (Field Service) line of business of CRM Sales.

• Created BPMN (Business Process Modeling Notation) diagram to develop process flow for CRM-ERP system integration.

• Researched, analyzed and configured enhancement features viz. groupware integration, Mashups, and widget in CRM7.0.

• Developed use cases, screen mockups and product analysis and made presentation to business users.

TCS- Norwich Union – Information Technology Analyst, United Kingdom July 2007 – Feb 2008

• Worked with business to understand requirements and with developers to ensure the proposed solution meets business need.

• Led and coordinated onsite and offshore testing teams including multiple stakeholders and successfully planned, designed,

executed system integration testing and implemented project rollout heading to cost savings of $500m per year.

Tata Consultancy Services – Information Technology Analyst, India November 2002 – June 2007

• Managed and appraised team members, delivered training materials and trainings at organization and project level.

• Implemented process improvement and introduction using Six Sigma methodology saving more than $30,000 per year.

• Used SQL queries and report builders to develop easy-to-use report for retrieval of supply chain management relevant data.

• Actively conducted the recruitment process to meet project target of 150 experienced Oracle Apps professionals.

• Prepared development estimates and delivered a custom application singled-handed saving substantial resource costs.

• Designed and built conversion process in Order Management for Field Service Engineers’ consignments and parts-tracking

process under Service Line business of Health Care industry.

ACADEMIC EXPERIENCE & PROJECTS

• College of Business, University of Cincinnati Graduate Teaching Assistant January 2009 – May 2009

Teaching undergraduate classes in “Computer Problem Solving for Business” using Information Technology tools.

• Analysis and modeling of supply chain process of a logistic company using BPMN and other modeling techniques.

• Analysis, study and use of Business Intelligence tools to retrieve and interpret data to make critical business decisions.

SPECIALITIES

• Experience as business analyst to facilitate communication between business and technology and key process knowledge of

various different functional domain.

• Solid understanding and hand-on experience in SAP CRM7.0, SD and Oracle Applications supply chain management.

• Tools: ERWIN, MS-Visio, Access, Excel, PowerPoint, Project, Word, SQL* Plus, SAP solution manager, Business Objects.

EDUCATION

• Master of Science in Information Systems, University of Cincinnati, OH – Expected June 2010. Current GPA : 3.85

• Bachelor of Technology in Electronics and Telecommunication Engineering, University of Kalyani, India (1998-

2002)

ACHIEVEMENTS

• Appreciation from highest management personnel of client’s IT division. (2007)

• Hats Off: Long Term Service Award. (2006)

• Certification in Six Sigma Green Belt. (2004)

Contact this candidate