Customer Service Administrative Assistant

Location:

Posted:

May 30, 2010

Melissa Dobbins

[**** Pace Lane, Pea Ridge, AR **751] [479-***-****] [479-***-**** cell] [*********@**********.***]

Objective Further my career development by continually rising to challenges in order to provide the best possible

service by streamlining processes and troubleshooting for your company.

Experience

Wal mart Stores, Inc., Bentonville, AR

Talent Development – Facilitator

[2007-2010]

• Primary facilitator for Retail Link for office and field employees

• Manage & Deliver programs for merchandising class suites

• Provide webinar sessions as needed

• Primary facilitator for Merchant Leadership Program (buyer trainees)

• Design and deliver team building events

Executive Administrative Assistant

[2001-2007]

• Extensive handling of confidential information

• Invoices / expenses

• Coordinating events / meetings

• Internal / External Customer Service

• Technical Coordinator for 90+ associates

• Microsoft Office Suite

Buyer Assistant

[1998-2001]

• Item File Creation & Maintenance

• Entered price changes to be transmitted at store level

• New Store Trait Surveys

Education

Northwest Arkansas Community College, [Bentonville, AR]

[1995-1998]

• Associate of Applied Science - Business Management

• Magna Cum Laude

John Brown University [Rogers, AR]

[2010-2011]

• Current student major: Organizational Management

Certifications

• Achieve Global

• Birkman

• Myers-Briggs Type Indicator Step I and II

References Available upon request