Customer Service Representative
Resume:
Cassandra L. Lambert
Clayton, MI. 49235
517-***-****; ***************@*****.***
Summary of Qualifications Skills
Strong oral and written communication skills Word Perfect / Microsoft
Word / Excel
Excellent problem solving and decision making skills PowerPoint /
ClarisWorks
Proven ability to complete multiple tasks Windows 98 / Microsoft
Internet Explorer
Proven ability to interact with people at all levels the ability
to work efficiently in groups
OBJECTIVE
To obtain employment with a professional company that will allow me to
utilize my current job skills and knowledge, while gaining self-enhancement
opportunities. I am eager to learn new things and knowledge.
WORK EXPERIENCE
. Taco Bell - Grayling, MI September 2004 - April
2005
In this position, I was given the responsibility of taking
orders and collecting money. I have interacted with people of
all levels including management of the franchise chain as well
as customers of all levels of knowledge. I have experience in
preparing food as well as dishes and cleaning. I have worked
the drive through where I gained experience in listening skills
while communicating with a customer in a remote location. While
doing this, I also communicated with my team members to keep
orders in order. In this position I have been given the
responsibility to handle cash as well as close the restaurant.
. Burger King - Harrison, MI April 2006 - February
2007
In this position, I have given prompt service to customers of
all levels of knowledge as they needed. Took orders and
collected money as well as stocked and cleaned. I washed and
put away dishes, made sandwiches, and operated a fryer in the
rear of the restaurant. In this position, I was given the
responsibility to close and open the chain on my own.
. Mt. Pleasant Answering Service - Mount Pleasant, MI October 2007
- October 2008
In this position, I was a telephone operator. I have been given
the trust to work completely alone, as well as operate the
business. My job responsibilities include answering the phones
for over one hundred different companies, taking their messages,
faxing their information, paging multiple people, dispatching
calls as well as deciding what is an emergency call, and what is
not. In this position, I have gained experience in operating a
switchboard and records keeping. I have gained knowledge in
speaking to the public professionally as well as interaction
between the companies we answer phones for and I. I have
experience answering phones for many different companies
including Union Township, dentist offices, doctors offices,
towing companies, trucking companies, etc. We answer for many
very professional companies. I have strong experience in
records keeping, faxing, switchboard operating, and computers.
. United Bank & Trust - Lenawee County, MI
July 2009 - December 2009
In this position, I was given the trust to go around to different
United Bank & Trust branches in Lenawee County and survey how they
treat there customers, and make sure they are dressed professionally
and act professionally, and also that the office is well kept up and
maintained professionally, I interact with the staff, and can not let
them know that I am a secret shopper, I check appearances and make
sure they are doing there jobs correctly and in an appropriate manner.
( Mary Kay Business - Anywhere August 2009 -
Present
In this position I work for myself and I sell Make-Up Products to
people I believe may be interested in them. I make people feel good
about themselves and also how I believe I would want people to make me
feel. I pass out samples and work with my hands, mind, and the
internet a great deal. People have to trust that I can provide them
with what they are asking for, and need if interested in my products
and that I can deliver things to them without any complications or
hassles.
. Affordable Heat - Adrian, MI November 2009-
February 2010
In this position I was a Customer Service Representative, I was given
the trust to answer phones for the company, and spoke with lots of
different customers daily, and I handled any troubleshooting the
customers needed help with, as well as I determined how to go about
and satisfy the customer with the problem they were having with there
unit, whichever one it was. I was given the responsibility to work
alone, and do whatever needed done before I left for the day, whether
it be calling back customers that had called previously and left a
message with a different Representative or Manager, taking out
garbage's, finishing other Reps, e-mails for them, among other things
as well.
Cassandra L. Lambert
11609 Carleton Rd.
Clayton, MI. 49253
517-***-****; ***************@*****.***
REFERENCES:
Kathy Klein
Mount Pleasant Answering Services
123 S. University
Mt. Pleasant, MI 48858
Roberta Siel
Mentor
1730 Janet St.
Harrison, MI 48625
Bernadette Barrett
Friend
9247 Day Rd.
Pittsford, MI 49271
Tiffany Newell
Friend
11491 Day Rd.
Hudson, MI 49247
Gina Martin
Friend
11600 Baker Rd.
Jerome, MI 49249
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