Resume

Sign in

Customer Service Supply Chain

Location:
Alva, Florida, 33920, United States
Posted:
May 30, 2010

Contact this candidate
Sponsored by:
TalentDesk
Post Jobs to
Multiple Job Boards &
Get more Candidates
Try it Free!
Start your 30-day
Free Trial

****** P. ******

***** ****** **** *****, ****, FL 33920 (Ft. Myers)

Cell: 330-***-**** *******@********.***

Executive

Operations / Supply Chain / Information Systems / Finance

Key Solution Areas

I am an impactful Operations Executive leader with expertise in the areas

of supply chain, distribution, logistics, finance, call centers,

information systems / technology, manufacturing and general management. My

executive attributes include the aptitude to make an immediate impact on

businesses, achieve profitable and sustainable revenue growth, manage world-

class operations, achieve quality & productivity improvements and manage

strategic plans.

Developed and managed global operations for multi-channel retailers

(store, catalog, internet), wholesale and manufacturing businesses.

. Managed distribution center operations, supply chains, logistic

networks, call centers, global procurement, administration departments

and P&L experience.

. Designed and implemented systems solutions including supply chain,

inventory & demand planning, logistics, work force planning,

distribution planning, CRM, WMS, ERP and project management.

. Managed operations for world-class companies / brands including

OfficeMax, Reliable, PeoplePC, Keebler Foods and Ty (gifts,

collectables).

. High volume and large SKU base experience with consumer products that

includes personal care, electronics, food, office products, gifts and

technology services.

. Turn-around, start-up, IPO's, M&A, change management and international

experience.

. Achieved benchmark performance, P&L, quality and operational

excellence.

. Strategic business, operational, systems and organization development.

. Operational excellence practices, KPM's, financial & operational

controls and processes.

. Installed sustainable revenue growth and profit strategies and

business development initiatives.

Career History and Selected Achievements

Health and Wellness Products Holdings

Marketer and manufacturer of consumer goods, personal care products,

nutritional supplements, OTC and integrated wellness products.

Chief Operating Officer 2003 to

Present

. Responsible for business development, operations, supply chain,

distribution, manufacturing, customer service, call centers,

information services, vendor relations and finance.

. Managed supply chain, distribution, sales and brand strategies.

. Recorded revenue growing at a compounded rate of 30% annually and

increased operating profit.

. Regulatory compliance to all federal, state and local agency

regulations (FDA, FTC, eGMP, DOA, ATF, NDC Labeler, USDA Drug and

Cosmetic.

Prior Assignments: CFO

PeoplePC, San Francisco, CA

An international technology services, multi-channel sales and internet

company. Products include systems applications, computers, electronics,

software, internet connectivity, supplies and peripherals.

Chief Operating Officer and EVP International

1999 to 2003

. Recruited for the position of COO for the start-up company.

. Responsible for supply chain, sales, call centers, customer service,

information services, procurement, business development, distribution

and vendor management.

. Implemented business strategy, operating model, achieved revenues of

$400.0M, IPO and merger.

. Responsible for 2,000 associates on international basis, full P&L and

a $300.0M operating budget.

****** P. ****** page 2

TY Inc, Oak Brook, IL

Ty Inc. is an international manufacturer and distributor of world-class

brands that include Beanie Babies, Plush Toys, gifts and collectable

merchandise.

Senior Vice President, Operations and Administration

1998 to 1999

Recruited for the new position to develop and implement the strategic

operating plans for the high growth company. Responsible for supply chain,

distribution, procurement, logistics, customer service, call centers and

information services.

. Sales increased to $1.7B at wholesale servicing 25,000 retail

locations.

. Responsible for 2,000 associates, P&L and $900.0M operating budget,

constructed and maintained 2.0 million square feet of operations for

distribution and fulfillment.

. Reduced call center cost by $3.0 million annually and reduced

distribution expense to 1.3% of sales.

OfficeMax, Cleveland, OH

OfficeMax, Inc. was one of the fastest growing retailers achieving annual

sales of $5.0 billion, network of 1,000 stores, 3 call centers and 17

delivery centers.

Vice President, Catalog Operations

1994 to 1998

Recruited at the early stage of OfficeMax to develop the business strategy,

operating plans, manage the catalog and e-commerce business unit, supply

chain, merchandising, distribution, call centers and information systems.

. Responsible for the start-up and management of retailer's catalog and

e-commerce business unit.

. The catalog division achieved sales of $600.0 million in 4 years.

. Responsible for $600.0 million sales, $450.0 million operating budget

and 2,000 associates.

. Increased average order value by 34% and decreased call center costs

from 5% to 2.8% of sales.

. Member of the executive team that took OfficeMax public in 1994.

Reliable Corporation, Chicago, IL

Reliable Corporation, a multi-channel retailer of office products through

catalog, e-commerce and stores.

Vice President, Operations 1987 to

1994

Recruited to lead the transformation of Reliable Office Products from a

less sophisticated company into a premier company resulting in a buyout by

Boise now OfficeMax.

. Designed, built and managed the operations that included national

network of 4 national, 3 call centers and centralized corporate

functions.

. Expanded market channels and merchandising increasing sales from $50.0

million to $250.0 million.

. Responsible for $175.0 million operating budget, 600 associates,

supply chain, procurement, call centers, logistics and distribution.

. Increased productivity 50% and improved order accuracy to 99.85%.

. Reduced order cycle time to 1.1 days and reduced freight cost by 16 %.

Previous Assignments: Director, Distribution Planning.

Keebler Company, Chicago, IL

Keebler is an international manufacturer and distributor of cookie, cracker

and other food products.

Regional Director 1984 to

1987

. Reduced labor costs by 24% and product write-offs by 35% annually.

. Keebler grew from $300.0 million to over $1.7 billion.

. Established a supply chain consisting of 1,000 private fleet vehicles

and 70 distribution facilities.

. Prior Assignments: Pittsburgh, PA, Evansville, IN, Ft. Wayne, IN.

Distribution Center Manager, Productivity Manager, Sales and

Distribution.

Education / Affiliations / Personal

____________________________________________________________________________

______________

. MBA Finance Keller Graduate School of Management, Chicago, IL

. BA University of Pittsburgh, Pittsburgh, PA

. Strategic Management Oxford University, England



Contact this candidate