Customer Service Manager

*** ***** *** **-**************, VA *****

Home: 540-***-****

Email: **********@*****.***

Cell:

540-***-****

Summary Statement:

CCNA certified IT professional with education and over 200 hours of

lab experience in design, configuration, maintenance and

troubleshooting of LAN and WAN networks.

Education/Certifications:

. Bachelor of Science in Network and Communications Management

DeVry University-Arlington, Virginia

Cumulative GPA: 4.0-Projected Graduation: October 2010

. CCNA Security

. Cisco Certified Network Associate (CCNA)

. Cisco Networking Academy Alumni

Relevant Coursework:

. Router configuration, maintenance and troubleshooting; routing

protocols; router-based security such as site-to-site VPNs and ACLs

. Switching configuration, maintenance and troubleshooting; VLANs and

related protocols; layer 2 security

. Network design strategies and the underlying technologies of both LANs

and WANs

. Basic operation and management of Microsoft network operating systems

(NOS)

. VoIP and underlying technologies; convergence of voice, data, and

video/imaging

. IP addressing and subnetting

Hardware, Software, and Language Skills:

. Cisco IOS

. Cisco SDM

. Active Directory

. MS Office 2007 (Word, Excel, Power Point, Visio, Project)

Project Experience:

Designed and implemented a fully-simulated network that was comprised

of each scenario learned throughout the Cisco Networking Academy

Exploration curriculum. The final outcome included setting basic

device configurations and inter-VLAN routing; integrating wireless

connectivity, establishing routing protocols and verifying

convergence; and finally setting up both Point-to-Point (w/PAP and

CHAP auth.) and Frame Relay encapsulations along with layer 2 and

layer 3 security (Port security, VPN, ACLs).

Professional Experience:

D&Z Enterprises-Fredericksburg, VA

Shift Manager, August 2008-Present

. Supervise group of twelve individuals

. Prepare accounting documents at end of each shift and handle daily

bank deposits

. Uphold customer service

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