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Customer Service Data Entry

Raleigh, North Carolina, 27604, United States
May 30, 2010

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Cristiane Rhodes

**** ******** ***** **

Raleigh, NC 27604

home 919-***-**** cell 919-***-****

OBJECTIVE: Office support position in medical or business office / customer



. Certified Nursing Assistant I (North Carolina NNAAP)


. Over 10 years secretarial, customer service and billing

. Fluent in English, Portuguese and Spanish

. Conscientious, reliable, enthusiastic worker

. Medical Terminology - 1 semester


. OAS /


. Health Pay

. Scanning/ Verify Charges

. Control D

. Computer proficient: MS Office Programs

. Currently being trained for PAR

. Meditech


Strayer University - Senior - Enrolled, 4.0 - Graduate Winter 2010

Business Administration - Human Resources

Howard Community College

Certified Nursing Assistant and Patient Care Technician

Catholic University of Goias, Brazil

Business administration and Secretarial Skills


WakeMed Health & Hospitals - (Clinical Aide Supplemental) -- Jun/2009-


HOME MOTHER - Oct/2006 - Present

HOWARD COUNTY GENERAL HOSPITAL, (Part of Johns Hopkins) Columbia, MD-

Feb/2005-Oct/2006 -

Patient Account Representative - PRN

Patients general registering, data entry, ensure all necessary paperwork is

completed and appropriately signed by patient, internal contact outside the

work group to resolve problems and to collaborate on work procedure.

Responsible for determining client eligibility for identified financial

assistance programs when patient is deemed as indigent or self-pay.

Continuous contact with external sources and responsibility to ensure that

satisfaction was maintained. Responsible for collecting, verifying and

monitoring health information relating to visits which included

documentation, coding and billing reimbursement to ensure the facility was

reimbursed correctly and timely.

HOME MOTHER - Apr/2004-Jan/2005

JORGE ERNESTO CALDERON, P.C., F.A.C.S., Baltimore, M.D.,- Oct/2002-Mar/2004

Front Desk/Medical Assistant

Greeting patients, general registering, data entry, answering the phone,

setting appointments, responsible for organizing, updating, and maintaining

medical charts per HIPPA standards; maintaining patient records in

computer, front desk; setting up examination rooms; taking vital signs;

doctor and patient schedule, EKG and Pap Smears; lab forms; breathing

treatment; interpreting Spanish or Portuguese speaking patients.

DYN CORP/ADVANCE MED, Columbia, MD - Jun/2001-May/2002

Receptionist/Data Entry

Data entry, phone answering, and front desk

BANK OF BRAZIL - Goiania, Brazil - 1998/1999


Produced correspondence, filing, telemarketing and information desk

SESH - Secretaria da Solidariedade Humana - Department of Human Solidarity

- Goiania-Brazil - 1994/1998

Customer Service Agent responsible for helping people with applications for

government benefits such as housing, food, and construction materials. I

was on a Committee responsible for verifying data for benefit eligibility.

Prepared monthly, quarterly, and annual reports of given benefits.


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