James Herron
Houston, Texas 77065
abmqnv@r.postjobfree.com
Summary of Qualifications: Over 11 years experience as a retail manager with excellent customer service
skills. Articulate and effectively works with people of different backgrounds and temperaments. Consistently
maintains a positive attitude and enjoys developing people.
Professional Experience:
Fallas Paredas 2009-present
Store Manager
Responsible for the management a store with volume 2.2 million.
Interview, hire, develop and evaluate performances of 15 employees.
Ensure desired company results in the are of customer service, profitability, training, and merchandising.
Monitor sales and customer performance.
Set aggressive yet realistic goals to ensure success.
Joann Fabric and crafts 2008-2009
Store manager
Responsible for the management a store with volume of 5.1 million.
Interviewed, hired, developed, and evaluated performances of 45 employees.
Ensured desired company results in the area of customer service, profitability, training and merchandising.
Monitored daily sales and customer service performance.
Set aggressive yet realistic goals to ensure success.
Us Toy Company 2007-2008
Store manager
Responsible for the management a store with volume of $1million.
Interviewed, hired, developed, and evaluated performances of 15 employees.
Ensured desired company results in the area of customer service, profitability, training and merchandising.
Monitored daily sales and customer service performance.
Set aggressive yet realistic goals to ensure success.
ALCO 2006-2006
Store Manager
Responsible for managing a store with volume of 2.5 million.
Supervised all merchandise ordering, inventory control, and maintenance,
Directed all sales floor activity.
Addressed customer complaints.
Supervised all hiring and training for staff of 25 employees.
LINENS N THINGS 2004-2005
Merchandising Manager
Maintained inventory levels, ordered merchandise, and independently tracked all special orders for store with
goal of $6.5 million budget.
Opened and closed store, handled customer service issues, and oversaw cash control.
Supervised 6 associates.
MICHAEL’S ARTS & CRAFTS 2003-2004
Store Manager
Responsible for the management a store with volume of $3.5 million.
Supervised all merchandise ordering, inventory control, and maintenance.
Directed all sales floor activity.
Addressed customer complaints.
Supervised all hiring and training for staff of 50 employees.
Accountable for sales improvement for 10 specialty departments
Assistant Store Manger 2002-2003
Fulfilled all management responsibilities in absence of store manager for store projected $3.5 million budget.
Hired and trained approximately 35 employees.
Responsible for yearly store audit.
Assisted with merchandising and promotional efforts.
Tallied daily receipts and made bank deposits.
Department Framing Manager 2001-2002
Maintained inventory levels, ordered merchandise, tracked all special orders.
Forecast framing sales
Opened and closed store, handled customer service issues, and oversaw cash control.
Supervised 8 people.
LINENS N THINGS 1999-2001
Department Manager
Opened and closed store that forecasted $12 million.
Tallied daily receipts, and made bank deposits
Maintained inventory levels, ordered merchandise
Supervised 5 associates
MICHAEL’S ARTS & CRAFTS 1998-1999
Assistant Store Manager
For store with forecasted volume of $2.5 million, fulfilled all management responsibilities in absence of store
manager.
Supervised and motivated employees.
Responsible for store audits.
Assisted with merchandising and promotional efforts.