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Customer Service Manager

Location:
Houston, Texas, 77065, United States
Posted:
May 30, 2010

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James Herron

**** ***** **** *** ****

Houston, Texas 77065

281-***-****

abmqnv@r.postjobfree.com

Summary of Qualifications: Over 11 years experience as a retail manager with excellent customer service

skills. Articulate and effectively works with people of different backgrounds and temperaments. Consistently

maintains a positive attitude and enjoys developing people.

Professional Experience:

Fallas Paredas 2009-present

Store Manager

Responsible for the management a store with volume 2.2 million.

Interview, hire, develop and evaluate performances of 15 employees.

Ensure desired company results in the are of customer service, profitability, training, and merchandising.

Monitor sales and customer performance.

Set aggressive yet realistic goals to ensure success.

Joann Fabric and crafts 2008-2009

Store manager

Responsible for the management a store with volume of 5.1 million.

Interviewed, hired, developed, and evaluated performances of 45 employees.

Ensured desired company results in the area of customer service, profitability, training and merchandising.

Monitored daily sales and customer service performance.

Set aggressive yet realistic goals to ensure success.

Us Toy Company 2007-2008

Store manager

Responsible for the management a store with volume of $1million.

Interviewed, hired, developed, and evaluated performances of 15 employees.

Ensured desired company results in the area of customer service, profitability, training and merchandising.

Monitored daily sales and customer service performance.

Set aggressive yet realistic goals to ensure success.

ALCO 2006-2006

Store Manager

Responsible for managing a store with volume of 2.5 million.

Supervised all merchandise ordering, inventory control, and maintenance,

Directed all sales floor activity.

Addressed customer complaints.

Supervised all hiring and training for staff of 25 employees.

LINENS N THINGS 2004-2005

Merchandising Manager

Maintained inventory levels, ordered merchandise, and independently tracked all special orders for store with

goal of $6.5 million budget.

Opened and closed store, handled customer service issues, and oversaw cash control.

Supervised 6 associates.

MICHAEL’S ARTS & CRAFTS 2003-2004

Store Manager

Responsible for the management a store with volume of $3.5 million.

Supervised all merchandise ordering, inventory control, and maintenance.

Directed all sales floor activity.

Addressed customer complaints.

Supervised all hiring and training for staff of 50 employees.

Accountable for sales improvement for 10 specialty departments

Assistant Store Manger 2002-2003

Fulfilled all management responsibilities in absence of store manager for store projected $3.5 million budget.

Hired and trained approximately 35 employees.

Responsible for yearly store audit.

Assisted with merchandising and promotional efforts.

Tallied daily receipts and made bank deposits.

Department Framing Manager 2001-2002

Maintained inventory levels, ordered merchandise, tracked all special orders.

Forecast framing sales

Opened and closed store, handled customer service issues, and oversaw cash control.

Supervised 8 people.

LINENS N THINGS 1999-2001

Department Manager

Opened and closed store that forecasted $12 million.

Tallied daily receipts, and made bank deposits

Maintained inventory levels, ordered merchandise

Supervised 5 associates

MICHAEL’S ARTS & CRAFTS 1998-1999

Assistant Store Manager

For store with forecasted volume of $2.5 million, fulfilled all management responsibilities in absence of store

manager.

Supervised and motivated employees.

Responsible for store audits.

Assisted with merchandising and promotional efforts.



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